L1 Support Engineer
- Petaling Jaya
- Hybrid
The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the centre of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models generate. This causes them to leak revenue and respond too slowly to customer demand. DigitalRoute solves this by creating a real-time usage data layer for enterprises. Our products transform raw usage data into clear information for billing, in real time and at high scale.
We're now looking for a System Support Engineer to join and help us reach new heights as a team!
What you'll do
- Answer and handle incoming customer support cases via Support/Service desk and phone
- Acts as frontline to confirm problems and capture needed information
- Resolves issues to the extent that application and technical constraints allow
- Build software packages
- Deliver software packages
- Monitor Cloud solutions including verification of alarms and alerts
- Collect operational measurements and identify trends around system performance and health
What you'll bring
- Computer literate – both personally and from a business context
- Good knowledge of Java SE or Java EE will be an advantage
- Good knowledge of the UNIX runtime environment and databases will be an advantage
- Knowledge of additional programming languages will be an advantage
- Self-driven, results-oriented with a positive outlook
- Ability to work in a team locally and also with other teams in other parts of the world
- Ability to work on different shifts. E.g. Europe & US Time Zone
- Good interaction skills
- Fluent in English, reading, and writing
If you're passionate about technology, love solving problems, and thrive in a customer-focused environment, we want to hear from you! Join our team of dedicated professionals and take your career to the next level as an L1 Support Engineer.
DigitalRoute wants to be part of an inclusive and diverse environment and we are actively looking for qualified candidates irrespective of gender, sexual orientation, ethnicity, disability, or age. You will be part of a global and diverse company where our differences are our strengths.
We follow a continuous selection process, and the position may be filled before the last application date.
We look forward to receiving your application!
Work with great people
Great Place to Work
We care
We team up
We are covered
We work our way
We invest in parenthood
We create our destiny
About the company
DigitalRoute processes data about how customers use digital services. Our software is used by telecoms, streaming services, SaaS companies, and many others. Why does this data matter? Data about usage helps companies send accurate invoices, improve customer experiences, and control how much of a service is used. It even helps companies create entirely new services based on customer behavior. We help some of the world’s most iconic brands shift to subscription and usage-based services.
Everyone makes a differenWe believe in the individual. We are not just saying it but knowing that everyone makes a difference. Being a relatively small company with a flat organization, people here have room to influence, be visible and make a real difference. We want people to feel empowered to raise opinions, drive initiatives and take ownership.
Big-hearted across the woWe have a soul of a small and big-hearted team working together across the globe. Here, it is as natural to work with someone hundreds of miles away as with someone sitting next to you. And we do it together as one team. We actively strive for an environment where everyone feels included and valued.
Dedicated to succeed.We are a growth company with high ambitions, chosen by the most iconic brands in the world. With a true passion for our customers, we constantly go after new grounds to be at the forefront of what we do. We provide the possibilities to grow in a culture where flexibility, courage, and dedication to succeed take us to the next level.
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