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Program Portfolio Manager

  • Applications are considered on a rolling basis
  • Mississauga
  • Hybrid
  • Applications are considered on a rolling basis
  • Mississauga
  • Hybrid

Join a tech company that’s making a difference in healthcare.

At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information around the world.

What's exciting about this role?

This role is an exciting opportunity for individuals who are passionate about both leading teams and shaping impactful projects. It offers the chance to make a meaningful difference in healthcare technology while continuously evolving your leadership and strategic management skills. Your contributions will be instrumental in ensuring that the organization remains at the forefront of innovation and excellence within the PACS solutions domain.

Program Portfolio Oversight:

  • Participate in creation and refinement of Statement of Work (SOW) with new projects and add-ons going into the pod.
  • Allocate resources for customers across install base, new projects, and support activities.
  • Identify and participate in process enhancement within department goals.
  • Attend Kick off meetings, Customer Ops meetings for your portfolio, and project leadership meetings as required.
  • Monitor project quality and ensure that projects are compliant with the Global deployment process.
  • Monitor risk throughout the project lifecycle work with project managers and ensure that appropriate actions are taken to address any emerging challenges.
  • Report on team velocity, team capacity and changes, project timelines and risk mitigation.

Technical Support:

  • Ensure support tickets are effectively resourced and managed.
  • Ensure appropriate 8am EST – 8pm EST coverage for customer base.
  • Establish escalation paths for unresolved afterhours support issues.
  • Monitor documented incidents and call handling efficiency.

Line Management:

  • Set clear performance expectations, objectives, and key performance indicators (KPIs) for each team member.
  • Conduct regular one-on-one meetings with direct reports and identify areas for improvement and development.
  • Take part in the recruitment and onboarding of new team members within the portfolio.
  • Provide updates on team performance, accomplishments, challenges, and resource needs.
  • Manage time off and time reporting.

How we make your job meaningful and rewarding

  • As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
  • In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including:
  • Education assistance for team members to continuously enhance their knowledge
  • Robust health, dental and vision benefits, effective the month following your start date
  • Monthly health spending account
  • RRSP matching after 3 months
  • Reimbursement of home internet expense
  • Minimum 3 weeks of vacation
  • Hybrid Environment

Work with great people

Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Sebastian Fridell
Software Engineer
"My colleagues always take the time to help me with my challenges and they are 100% focused on helping the customer and developing the most secure products in the market."
Carl Folkesson
Software Engineer
"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."
Johan Carlegrim
General Manager
"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."
Ahmed Aouicha
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
Hanna Bäcker
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."
Elin Häger
Technical Project Manager
"I really like that my role at Sectra is combined leadership with in-depth technical knowledge of our products."
Dave Knight
Project Manager
"The general atmosphere and support from colleagues are what I like the most about my work."
Sonia Maria
Account Manager
"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.”"
Lindsay van Ballegooij
Account Manager
"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.”"
Zoe Varricchio
Project Manager
"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."
Stephanie Dahl
Project Manager Global Search
"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."
Johan Uppman
Software Engineer
"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."
Rober Kloosterman
Support engineer
"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."

Skills & Requirements

So, are you a fit?

  • Bachelor's degree in business or related industry experience
  • At least 5 years of work experience as a program or portfolio manager
  • At least 3 years of work experience as a People leader
  • Successful management of large, multi-facility, enterprise projects
  • Working knowledge of Infrastructure/IT

Also nice to have: ****

  • Speak more languages than those required above, particularly French
  • Have a PMP certification
  • Know Scrum for Deployment
  • Have a working knowledge of PACS/Radiology/DICOM and HL-7
  • Have experience with other cultures
  • Are innovative, drive change and look for improvements
  • Have interests besides school/work, such as sports, sports leader, music, horseback riding, singing or flying or anything else that makes you stand out from the crowd

You can also learn more about what it’s like to work at Sectra here.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

Great Place to Work

  • Great colleagues

  • Personal development

  • Innovation & technology

  • Global environment

  • Working close to customers

  • Making a difference

  • Göra skillnad

  • Personlig utveckling

  • Global miljö

  • Grymma kollegor

  • Innovation och teknologi

  • Kundfokus

  • Fantastiske kollegaer

  • Arbejde tæt på kunderne

  • Innovation & Teknologi

  • Globalt miljø

  • Personlig udvikling

  • Gør en forskel

  • Je maakt écht verschil

  • Persoonlijke ontwikkeling

  • Duurzaamheid

  • Leuke collega’s

  • Innovatie & Technologie

  • Werk samen met medische professionals

  • Gjøre en forskjell

  • Personlig utvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovasjon og teknologi

  • Arbeide nær kunder

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.


Imaan Shahid | Contact Person

I'm interested
Sectra

Mississauga | Hybrid
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