Program Portfolio Manager
- Applications are considered on a rolling basis
- Mississauga
- Hybrid
Join a tech company that’s making a difference in healthcare.
At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information around the world.
What's exciting about this role?
This role is an exciting opportunity for individuals who are passionate about both leading teams and shaping impactful projects. It offers the chance to make a meaningful difference in healthcare technology while continuously evolving your leadership and strategic management skills. Your contributions will be instrumental in ensuring that the organization remains at the forefront of innovation and excellence within the PACS solutions domain.
Program Portfolio Oversight:
- Participate in creation and refinement of Statement of Work (SOW) with new projects and add-ons going into the pod.
- Allocate resources for customers across install base, new projects, and support activities.
- Identify and participate in process enhancement within department goals.
- Attend Kick off meetings, Customer Ops meetings for your portfolio, and project leadership meetings as required.
- Monitor project quality and ensure that projects are compliant with the Global deployment process.
- Monitor risk throughout the project lifecycle work with project managers and ensure that appropriate actions are taken to address any emerging challenges.
- Report on team velocity, team capacity and changes, project timelines and risk mitigation.
Technical Support:
- Ensure support tickets are effectively resourced and managed.
- Ensure appropriate 8am EST – 8pm EST coverage for customer base.
- Establish escalation paths for unresolved afterhours support issues.
- Monitor documented incidents and call handling efficiency.
Line Management:
- Set clear performance expectations, objectives, and key performance indicators (KPIs) for each team member.
- Conduct regular one-on-one meetings with direct reports and identify areas for improvement and development.
- Take part in the recruitment and onboarding of new team members within the portfolio.
- Provide updates on team performance, accomplishments, challenges, and resource needs.
- Manage time off and time reporting.
How we make your job meaningful and rewarding
- As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
- In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including:
- Education assistance for team members to continuously enhance their knowledge
- Robust health, dental and vision benefits, effective the month following your start date
- Monthly health spending account
- RRSP matching after 3 months
- Reimbursement of home internet expense
- Minimum 3 weeks of vacation
- Hybrid Environment
Work with great people
Skills & Requirements
So, are you a fit?
- Bachelor's degree in business or related industry experience
- At least 5 years of work experience as a program or portfolio manager
- At least 3 years of work experience as a People leader
- Successful management of large, multi-facility, enterprise projects
- Working knowledge of Infrastructure/IT
Also nice to have: ****
- Speak more languages than those required above, particularly French
- Have a PMP certification
- Know Scrum for Deployment
- Have a working knowledge of PACS/Radiology/DICOM and HL-7
- Have experience with other cultures
- Are innovative, drive change and look for improvements
- Have interests besides school/work, such as sports, sports leader, music, horseback riding, singing or flying or anything else that makes you stand out from the crowd
You can also learn more about what it’s like to work at Sectra here.
Equal opportunity employer
Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.
Great Place to Work
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
Making a difference
Göra skillnad
Personlig utveckling
Global miljö
Grymma kollegor
Innovation och teknologi
Kundfokus
Fantastiske kollegaer
Arbejde tæt på kunderne
Innovation & Teknologi
Globalt miljø
Personlig udvikling
Gør en forskel
Je maakt écht verschil
Persoonlijke ontwikkeling
Duurzaamheid
Leuke collega’s
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Personlig utvikling
Globalt miljø
Fantastiske kollegaer
Innovasjon og teknologi
Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
Imaan Shahid | Contact Person
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