Support & Operations Manager
- Application Deadline: Oct. 31, 2023
- Stockholm
- On-site
Your ambitions and our journey ahead
Lime Go is a startup, without any financial risk for you as an individual. We offer a unique opportunity to be part of our early team, where you can have a direct impact on processes and elevate our customer care to new heights.
Your tasks being a part of our team
- Deliver excellent support to our customers
- Optimize processes internally to enhance customer satisfaction and operational efficiency.
- Be the "spider in the web" between customers and our internal departments such as product, sales, marketing, customer success, support and finance
- Create informative and engaging material to educate our customers
- Administer tasks and make our business as scalable as possible.
The product
Lime Go is a Data Enriched CRM system and a smart sales tool for small and medium-sized businesses. With a strong presence in Sweden, Norway & Denmark with over 1400 customers, our goal is now to be the obvious choice for companies across Europe.
Lime Go is already well-known for its modern, fresh look and powerful product features.
The Lime Go team today
We are an ambitious team of 16 talented people specializing in sales, marketing, product development, engineering, and customer success. Currently, an internal support department is assisting Lime Go with necessary customer support functions. Now, we want to expand our support and operations team in Stockholm to handle operational functions within the Lime Go team.
You will be a central part in this transformation and how we work with existing customers to deliver exceptional customer support.
Skills & Requirements
What we’re looking for
- A customer oriented doer who loves to optimize processes.
- At least 2-3 years of working with customer interactions, either in technical support or sales roles
- Thrives in a startup environment and is excited about the startup journey.
- You deliver top-notch customer support and walk the extra mile.
Further details & requirements ****
- Fluent in English and Swedish. Bonus if more languages aligned with our markets.
- Based in Stockholm.
- Reporting to our CEO (Max) and part of our Customer Success Team.
What about benefits
We offer a competitive base salary combined with your individual + company sales bonus. You’ll also get generous employee benefits such as company trips, team trips, 6 weeks of vacation, pension, monthly pubs, Lime Go merch, be part of our recruitment process to help build the future sales team of Lime Go, wellness allowance etc.
During the ride, we’ll have a good laugh and do a bunch of team activities. Apply now to join our journey - Europe awaits!
The process, step by step
- First off, you’ll get on a screening call with our HR department.
- Then we'll have a shorter intro chat.
- Then, you’ll get a case assignment to show off your skills.
- After that, you will have a more in depth-interview with one or multiple people at Lime Go.
- Last but not least, you get to meet our Lime Group CEO (Nils).
Don’t hesitate to drop your application or reach out to us if you have any questions. We look forward talking to you :)
Let’s GO!
Great Place to Work
Tight-knit team
Collective agreement
Startup & place to grow
Clean code base
Clear vision for the future
Stock saving program
Flexible work preferences
Competitive salary
Company & team trips
About the company
Lime Go is a simply clever CRM-tool for sales and marketing departments. It is excellent for prospecting and filled with valuable company data to help users save time and increase revenue.
We are an autonomous business unit within the Lime Technologies Group, giving us the awesome the perks of being a Nasdaq-listed company as well as the freedom of a startup.
Currently, we have 1600 customers across Sweden, Norway & Denmark, and our end goal is to become the obvious CRM-choice for ambitious companies across Europe.
We are growing rapidly and are looking for new colleagues to join us on this exciting journey – let’s conquer Europe together! What are you waiting for, send us your application already?!
202315 people onboard. All time high records, launching new price tiers, rewamp website, launching new product features & integrations. Let's go
2022Lime Go breaks loose and becomes a brand new business area within the Lime Group. 3 employees and a clear vision is set! This is only the beginning.. 6 months later and 11 people onboard. Larger deals, bigger customers and launching in Norway & Denmark.
2021The new interface is launched for all customers, leaving Knockout and facing the future in React/Redux in a modern & powerful suit.
2020The new UI released and the inflow at our support department was quiet as a bad joke on a stiff dinner party. Success!
2019Redesign project initiated. Lots of customer interviews, betas and bugs. ~30 thousand lines of code was about to happen in 1,5 years.
2013The first version of Lime Go is born.
2011Development started.
Max Nyman | Contact Person
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