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Nordic Process Specialist, Collection

The Nordic Process Specialist, Collection has overall responsibility of understanding Collections internal processes and systems used throughout the Nordics, consequently acting as a subject matter expert on those areas. The Nordic Collection Process Specialist within Country Execution represents a key role in different development initiatives in the bank, providing those with relevant insights and expertise about functionalities and dependencies of core banking systems in connection with processes related to Collections.

The Nordic Collection Process Specialist is primary responsible for defining the development needs and formulating those into technical/system specific demands, as well as managing Change Requests initiated by Collections linked to the system changes in core banking systems at Nordic level.

The Collection Process Specialist is also responsible for testing activities performed in core banking systems and Collections tools integrated with core banking systems for all Nordic countries, specifically in relation to new product launches and core banking system upgrades.

The Collection Process Specialist manages his/her work independently and provides co-training and support to whole Collection function, Core Banking teams, Operations, Finance and Risk departments and other stakeholders.

Main responsibilities

  • Lead/support Country Execution forums
  • Create and coordinate Change Requests needed in core banking systems
  • Responsible for implementation of the Collection development initiatives
  • IT, Operations and Data Management coordination
  • Driving and supporting Country Execution/Collection when implementing new tools and platforms
  • Create digital and innovation initiatives within Country Execution
  • Collaboration with stakeholders
  • Overall monitoring and follow up of the tasks being involved in
  • Define and maintain an efficient and compliant process for testing and test data
  • All other activities performed in Collections according to local practice and instructions set by Head of Country Execution

Developments and core banking systems

  • Core banking systems developments linked to Collection
  • Collections systems & tools for Country Execution
  • IT developments coordination (channels, campaigns, data)
  • Design of tests and controls
  • Work closely with Country Execution teams to develop and understand their needs, processes and system functionality

Skills & Requirements


  • 3-5 years knowledge/experience in processes and core banking systems
  • Working experience in bank & finance sector
  • Knowledge of local regulations related to debt collection practice
  • Knowledge of regulations in one or more of the other Nordic countries
  • People management skills
  • Work proficiency in English
  • MS Office (Excel, Word, PowerPoint)
  • Coreview / Way4

Personal characteristics

  • Process driven – high execution capacity
  • Organized, structured, result oriented
  • Team player without exception
  • Outgoing, communicative
  • Strong integrity / ethics – ensures all decisions and processes are compliant and follow regulations
  • Good at identifying opportunities for improvement
  • Ability to work cross functions and organizational boundaries

We offer

  • A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future.

  • Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics.

  • An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing.


If you have the right profile and enthusiasm, please submit your application and CV as soon as possible.

If any questions feel free to contact Head of Country Execution, Åsa Hedlund, phone +46706000251.

Great Place to Work

  • Innovative and looking to the future

  • We invest in you

  • Employee benefits and discounts

  • Dynamic work environment

  • Engaged colleagues

  • Social events for all employees

  • BeHealthy | Your health is important to us

  • Competitive insurance and pension plans

  • We give back to society

  • Gode pensions- og forsikringsforhold

  • Vi investerer i din udvikling

  • Vi giver tilbage til samfundet

  • Medarbejderfordele og rabatter

  • Dedikeret kollegaer

  • Globale muligheder

  • Sociale arrangementer for alle medarbejdere

  • Innovativ og fremadtænkende virksomhed

  • Gode forsikrings- og pensjonsordninger

  • Sosiale arrangement for alle ansatte

  • BeHealthy | Din helse er viktig for oss

  • Innovativt og fremtidsrettet selskap

  • Vi investerer i deg

  • Vi gir tilbake til samfunnet

  • Personalgoder og rabatter

  • Dynamisk arbeidsmiljø

  • Engasjerte kolleger

  • Sociala evenemang för alla anställda

  • Dynamisk arbetsmiljö

  • Vi ger tillbaka till samhället

  • Konkurrenskraftiga pensioner & försäkringar

  • Innovation, förbättring och utveckling

  • Globala möjligheter

  • Friskvård - din hälsa är viktig för oss

  • Engagerade kollegor

  • Personalförmåner via Benify

About the company

We are a Nordic bank with more than 1,200 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.

Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.

In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.

We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society. Banco Santander is recognized as the most sustainable bank in the world following the publication of the Dow Jones Sustainability Index (DJSI) for 2019.

Read more about responsible banking on our global webpages.

Santander Consumer Bank is one of the largest Nordic banks providing loans and credits, credit cards, deposits and insurance to private customers.

To learn more about Santander in the Nordics, please visit our local webpages


TA Nordic Bank with global strength

TPart of Banco Santander – one of the world’s largest financial institutions

TBanco Santander’s history goes back more than 160 years

TWorld’s Most Sustainable Bank 2019 (Dow Jones Sustainability Index 2019)

TOver 1200 employees across the Nordics

TWe serve over 1.6 million customers

TStrategic partnerships with over 10 000 car dealers, merchants and brokers

TInnovation is key to our future success

TBanco Santanders historie går mere end 160 år tilbage

TVerdens mest bæredygtige bank 2019 (Dow Jones Sustainability Index 2019)

T1.200 ansatte på tværs af Norden

TOver 1.6 mio kunder

TStrategiske partnerskaber med mere end 10.000 bilforhandlere, indkøbere og brokere

TInnovation er nøglen til vores fremtidige succes

TVi leverer digitale kundeoplevelser

TEn Nordisk bank med global styrke

TEn del af Banco Santander – en af verdens største finansielle institutioner

THistorien vår går tilbake til 1963 i Norge

TOver 600 000 kunder og 3500 partnere i Norge

T50/50 fordeling menn og kvinner

TOver 600 000 kunder og 3500 partnere i Norge

TStørst på billån i Norge

TFremtidsrettede | Først ute i Norge med ApplePay

TVi er dedikert til å være en ansvarlig långiver!

TInnovative | Vår siste nyvinning SHFT – en abonnementsløsning for bil

TEn nordisk bank med global styrka

TDel av Banco Santander - en av världens största finansiella institutioner

TBanco Santanders historia går tillbaka mer än 160 år

TVärldens mest hållbara bank 2019 (Dow Jones Sustainability Index 2019)

T1200 anställda i Norden

TVi servar över 1,6 miljoner kunder

TInnovation är nyckeln till vår framgång

TVi levererar digitala kundupplevelser i framkant

Santander Consumer Bank Nordics

Multiple locations | Hybrid
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