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Project Operations Specialist

Purpose of Role
Exciting opportunity for an ambitious person with problem-solving skills to join an expanding international team!

You will ensure the smooth execution of projects and reporting by providing operational support, maintaining accurate project data in NetSuite, facilitating effective communication, monitoring project backlogs, and ensuring adherence to standards.

By doing so, contribute to efficient project management, accurate financial reporting, and the overall success of the organization's project department.

Overall responsibility
We are seeking a dedicated and detail-oriented Project Operations Specialist to join our team. The ideal candidate will play a critical role in supporting project managers and ensuring the efficient execution of projects. The candidate will be responsible for maintaining project records, adhering to established standards, ensuring accurate billing, facilitating seamless communication between various departments, and monitoring project backlogs.

You will be joining nShift at a pivotal period, the business is going through some exciting transformation after the merger of five leading companies within the industry, creating a true market leader in our space.

About you
To be successful in this role, you should have previous experience working with projects, either as a project manager, project member, or finance controller of projects.

However, the most important skill is your personal drive, eagerness to learn, and eyes for details. If you are motivated and results-driven and enjoy working in a team environment, we’d like to meet you.

The area of responsibility includes:

  • Project Management Support:

- Assist project managers in the execution of projects by providing operational support, maintaining project documentation, and facilitating communication between cross-functional teams.

  • NetSuite Management:

- Maintain and develop best practice project setup procedures in NetSuite, ensuring consistent and accurate project information across the platform.

- Manage both existing and new NetSuite projects, ensuring data accuracy and completeness.

  • Adherence to Standards:

- Ensure that all projects are set up in alignment with nShift's standards, maintaining consistency and quality throughout project operations.

  • Revenue Assurance:

- Verify that customer billing aligns with contract terms, preventing discrepancies and ensuring accurate revenue recognition.

  • Salesforce-Netsuite Integration:

- Monitor the integration between Salesforce and NetSuite, ensuring that all opportunities, especially those involving professional services, are accurately transferred and reflected in NetSuite.

  • Monthly Closing and Reporting:

- Conduct monthly closing activities for the project department, including the timely completion of all timesheets, to facilitate accurate financial reporting.

  • Collaboration with the Billing Team:

- Work closely with the billing team, providing them with the necessary project-related information to ensure accurate and timely billing.

  • Customer Ticket Management:

- Manage customer tickets relevant to the project department, particularly those related to credit requests or customer concessions, and coordinate necessary actions with the appropriate teams.

  • Project Finance Reporting:

- Prepare and deliver project finance reports to provide insights into project financial performance, contributing to informed decision-making.

  • Data Support and Analysis:

- Assist project managers and executives by providing relevant data and insights to support departmental operations and decision-making.

  • Backlog Monitoring:

- Monitor project backlogs to ensure projects are progressing as expected and are under control, identifying potential bottlenecks and assisting in their resolution.

  • KPI Investigation and Explanation:

- Analyze and investigate deviations from agreed-upon Key Performance Indicators (KPIs), providing explanations and recommendations for improvement.

Work with great people

Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements


  • Ambitious, driven and curious mindset
  • Experience in project operations, project management support, or a similar role.
  • Familiar in using NetSuite Projects or similar project tools is a plus
  • Detail-oriented mindset with a commitment to maintaining accuracy and consistency in project documentation.
  • Familiarity with project finance principles and reporting.
  • Ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
  • Problem-solving skills with a proactive approach to resolving operational challenges.
  • Strong analytical skills with the ability to interpret data, identify trends, and generate meaningful insights.

Meet your Manager
Thomas Angell, SVP, Finance

How long have you worked for nShift?

I have worked in nShift from the Oslo office for 5 1/2 years.

What do you love about nShift?

I value the global work atmosphere and the opportunity to collaborate with amazing colleagues across Europe. Our collective efforts propel the company's growth, and we're fortunate to have a remarkable product and a diverse customer base featuring renowned brands.

What difference will this role make to nShift if I join?
This position represents a new addition to our team, designed to bring greater organizational structure. Its implementation is expected to improve operational efficiency and drive increased revenue.

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.

Elena Nichifor | Contact Person

I'm interested

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