Support Services - Fulfilment Specialist
- Application Deadline: Sept. 30, 2023
- Tallinn
- On-site
We set sail almost 130 years ago and since then we have been on an exciting journey of transformation. To support our growth ambitions we need new hands on deck.
Hurtigruten Estonia OÜ is the Estonian branch of the company, focused on sales and services including a wide range of support functions. In the Hurtigruten Customer and Sales Centre in Tallinn, there are over 300 employees from 40 countries. Since our ships will be operating in new destinations, we are looking for more travel and tourism enthusiasts to join our Team.
We are looking for a Support Services Fulfilment Specialist
Your job purpose is to be responsible for performing necessary back-office tasks following created procedures and workflows and delivering based upon those.
We offer:
- 6 extra days off in addition to the usual 28 days of annual vacation
- Flexible benefits package: sports compensation / extra health insurance
- Language learning support
- Very good staff benefits for the company's voyages
- Friendly, positive and fun atmosphere
- Enthusiastic and ambitious colleagues
- Gym and sauna in the office
- Different team and company events (Christmas party, Summer days, Health Month etc.)
- Opportunity to experience a truly international working environment and develop your own career path
- Free coffee/tea in the office
Main tasks:
- Travel documentation administration - sending invoices, itineraries and other relevant travel documents to all markets via email and post
- Back Office tasks related to invoicing
- Handling Loyalty Inbox
- Supporting the Medical Screening process in cooperation with our medical partner
- Service Web bookings (market dependant)
- Working with Inside Sales teams globally to support group operations
- Handling refund requests
- Checking different reports, analysing errors
- etc.
Work with great people
Skills & Requirements
- Minimum 1-year experience in a business administration role covering aftercare of a sales process
- College education minimum
- Fluent in written and spoken English
- Speaking any of the following languages is a big plus: Norwegian, Swedish or French
- Good with Microsoft Excel and Word
- Desire to be in constant learning mode
- Willingness to always support your team and the other teams in the business
- Commitment to self-improvement
- Managing time efficiently
Additional information
If you are interested in the position, please apply ASAP - if a great match is found, we may close the recruitment before the final deadline.
We can hire people with EU living and working permits only
Great Place to Work
Play your part
Inspire the Adventure
Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewTOM
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
Ühekordselt kasutatavateHurtigruten oli esimene suur reisifirma, kes eemaldas kõigilt oma laevadelt ja hotellidest ühekordselt kasutatavad plasttooted.
Hübriidmootoriga ekspeditHurtigrutenil on kaks hübriid-elektrimootoriga töötavat ekspeditsioonireisilaeva, tänu millele on kütusekulu 20% väiksem.
Randade koristamineHurtigruteni ekspeditsioonimeeskonnad julgustavad külalisi rannakoristustöödel osalema, mille tulemusel kõrvaldatakse igal aastal mitu tonni prügi.
Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.
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