Technical Account Manager
Purpose of Role
The Technical Account Management team is part of our Sales organization supporting all the Sales and Key Account Management teams. We are seen as trusted advisors by both external as internal key stakeholders. Our engagement includes having a deep understanding of our product portfolio and delivering added value and trust from a technical point of view in high-value or complex cases and the team plays a vital part in our continuous growth and overall success.
We are looking for an experienced technical, customer-centric, and solution-focused professional to join our expanding international team to fulfill our vision and mission!
Overall responsibility
We’re looking for a Technical Account Manager to join our Customer Growth organisation. Our ideal candidate thrives when being challenged and is enthusiastic about working in a fast-paced environment. If you are eager to work in a role with both strategic and operational importance and work with smart people to solve complex problems, then we are looking forward to hearing from you!
As a Technical Account Manager, you will work closely with both new and existing strategic customers in close collaboration with our Sales, Key Account Management, and Partner teams to ensure that we deliver quality-assured solutions both increasing our revenue as well as ensuring high customer satisfaction. You will be seen as an expert in nShift’s product portfolio and be responsible for solution design and documentation to ensure a high-quality handover to our Professional Services team, ensuring customer growth and customer satisfaction while signing off on the final delivery.
About you
To be successful in this role, you have previous experience working with enterprise SaaS solutions where you, with your great technical understanding, have successfully delivered solution designs to tailor to the customer’s needs. You will use your technical and product knowledge to deliver value-added solutions to our existing and new customers ensuring high customer satisfaction and growth revenue.
Your strong communication skills and efficient organisational and time management skills will bring quality assured added value to both external and internal key stakeholders where you will act as the trusted advisor.
If you are motivated and results-driven and enjoy working in a team environment where you will have a great impact on continuously improving our solutions to meet the demands of our growing global customer base, we’d like to meet you.
The area of responsibility includes:
- Deliver deep-dive product presentations and demos to qualified prospects within the Enterprise & Strategic segment (New Logo & Upsell)
- Support account owner in the RFP process
- Capture and visualize customer needs to enable the values that our product range can offer our customers
- Validate and design the technical solution
- Ownership of Statement of Work as part of the hand-over process to Professional Services
- Sign off on the delivered project.
- Support of sales enablement partners integrators, resellers, etc. from a product and technical perspective
- Support of Global Key Account Management team for technical liaison with customers to drive growth
- Troubleshooter for escalated issues with authority over development for critical issue resolution
- Support Global Key Accounts and 3rd parties with standard projects not handled by Professional Services nor a system integration solution by Professional Services or a system integration solutions
- Key member of product development identifying needs from both existing and new customers
- Stay up-to-date with new products/services and new pricing/payment plan
- Drive internal processes with key stakeholders (Sales, KAM, Carrier team, Product, Global Services) to achieve visibility, ownership, and a quality-assured customer onboarding
- Drive best practices for Sales, KAM, and Partner organization
- Train and educate Sales, KAM, and Partner Reps, on how to effectively demonstrate nShift’s products by understanding the value-based offering and how it can solve our customers' needs
- Travel to client sites together with the account owner if required
Work with great people
Skills & Requirements
Requirements:
- Previous experience working within Technology/Logistics B2B/SaaS/eCommerce
- Experience in designing & delivering technical solutions
- Experience with technical integration between systems and in working with requirements toward development teams
- Experience of solution sales to Enterprise customers
- Good ability to organize, including prioritizing, planning, and controlling objectives
- Strong tolerance for and ability to focus and execute in a changing environment, ability to make things happen
- Creative mindset & great problem-solving skills
- Strong communication and networking skills
- Strong written and oral communication skills in English and other additional languages are merit
- Pro-active approach with the ability to take ownership & own initiative
- Ability to be independent and work collectively within a team
- University degree or equivalent education is an advantage
- Flexible mindset and can-do attitude: Willingness to adapt to customer and organizational needs
- Proven work experience as a Technical Account Manager, Presales consultant, Solution Architect, Solution Engineer, or similar role
- Ability to deliver engaging product demonstrations
- Ability to lead Strategic customers and stakeholders on how to use our products from a best practice and growth revenue point of view
- Experience working with nShift’s enterprise product offering is an advantage
Meet your Manager
Erik Meyer, VP Technical Account Management
How long have you worked for nShift?
I joined the business back in January 2017 and have held roles with Sales, Presales and Technical Account Management.
What would your current team members say about your leadership or manager style?
Supportive, collaborative, and a leader that shares knowledge and experience to help ones development. Very much a team effort to succeed!
What do you love about nShift?
First and foremost, the industry we are in is such an exciting industry, with the continued growth and the integral part we play in supporting our customers to achieve their desired outcomes in their growth, combined with being part of an organization that is not only the market leader within our industry, but an organization that has healthy investment to continue pushing the business and industry forward – I love it!
What difference will this role make to nShift if I join?
The Technical Account Manager role is a vital role within nShift. You will be working on the biggest accounts both new and existing and therefore directly being involved in the future success of nShift. You will be working closely with Sales and the Key Account Management teams facing key external stakeholders where you will be seen as the trusted advisor driving the technical discussions leading to successful projects.
You will also have a great impact on shaping our future product portfolio as you will be in the midst of facing our customers but also feeding feedback and improvement ideas into our product organisation. Every customer new or old is different you will have a great impact on making sure they continue to grow by advising and supporting them to reach their goals!
About the company
nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.
Elena Nichifor | Contact Person
Powered by
