Receptionist

Skills & Requirements

As a global leader in adventure travel, Hurtigruten strives to optimize hotel operations on board to give our guests the best experience. We are continuously working on the further development and implementation of new concepts that will create even better experiences for our guests. We work to further develop our employees so that together we can provide world-class service and quality.

Are you passionate about providing world-class service? Are you hungry for new challenges and want to work with our concept that is a world leader in local food and adventure travel? Then it is you we seek!

For 130 years, we have worked to provide our guests with unforgettable experiences and offer those we work together with an exciting and rewarding work environment.

Do you like working with people? Are you adventurous? Are you motivated, positive and absolutely amazing when it comes to service?

We are now looking for receptionists who are passionate about creating new and better experiences for our guests. Every day we serve unforgettable moments for our guests through majestic fjords by offering experiences of the highest quality and through premium service.

Working on ships is a way of life and you will get a unique chance to become part of a working environment with passion and determination to succeed. Collaboration, trust, respect and empathy are qualities we value highly and which are important for maintaining an environment based on diversity and inclusion.

Do you recognize yourself in our values: We Inspire, We Empower, We Care, We Explore?

Duties and responsibilities

The receptionist is one of the first people our guests meet and will ensure a good first impression and give guests a great stay by providing them with good service and information. The receptionist performs duties in accordance with the job description and duties imposed by the reception manager

• Concierge services, preparing for arrivals, assisting with gangway

• Friendly interaction with our guests to make their stay memorable and comfortable

• Daily settlement routines, reconciliations and accounts, as well as other finances in related work imposed by the reception manager

• Keep up to date and follow procedures and routines that apply to reception

• The receptionist shall be a driving force for sales in all departments

Qualifications/Experience

• A certificate of apprenticeship as a receptionist is a requirement

• Advantage of boatsman's certificate

• Advantage of STCW Fast Rescue Boats certificate

• You must be fluent in German and English. Nordic language skills are desirable

• Hurtigruten set high demands for safety on board, which means that all employees must have; Basic safety course for seafarers, Crowd and Crisis course, and approved health certificate from authorized seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them, and please note that the individual must pay for the courses themselves

Personal qualities

• Like to go the extra mile to provide the best experience

• Good understanding of what 5-star service is

• Have a natural interest in providing personal service to all our guests

• Service- and sales-oriented

• Commercial knowledge and focus on additional sales

• Self-motivating and ability to motivate others

• Welcoming and positive

• Independent

• Team player

• Strong desire to exceed guest expectations

We offer

• A challenging position, where you work with one of Norway's strongest brands together with good colleagues

• Varied working day with 1:1 shifts (two round trips)

• Food and lodging on board

• Paid travel to and from the port of departure, by arrangement

• Salary in accordance with collective agreement

• Good insurance and pension terms

• A unique workplace with good colleagues of all ages and social cohesion

• Challenging working days with Norway's most beautiful views

Applicants will be considered for our entire fleet and applications received will be processed on an ongoing basis