We are looking for an experienced and dedicated Customer Quality Manager to join us in our mission to contribute to a greener future. The role is a part of our excellent Quality Compliance team based in Skellefteå. Reporting to the Director of Quality Compliance, you will play a pivotal role in ensuring customer satisfaction and driving continuous improvement in our products and services. Your expertise in customer quality management, problem-solving, and relationship building will contribute to our mission of delivering exceptional customer experiences.
About The Job
As the Customer Quality Manager, you will be responsible for managing and enhancing the customer quality processes and initiatives. You will collaborate closely with cross-functional teams, including sales, engineering, and production, to understand customer requirements and expectations. Your role will involve driving continuous improvement in product quality, addressing customer concerns, and fostering strong relationships with our customers.
Key Responsibilities Include But Are Not Limited To
The ideal candidate has a strong background in customer quality management and a passion for exceeding customer expectations. You possess excellent communication and interpersonal skills, allowing you to build strong relationships with customers and internal stakeholders. Your problem-solving skills and attention to detail enable you to identify customer concerns, analyze data, and implement effective corrective actions.
You are a proactive and results-oriented individual who thrives in a fast-paced environment. Your ability to collaborate with cross-functional teams and manage multiple priorities ensures timely resolution of customer quality issues. You have a customer-centric mindset and a commitment to continuous improvement in product quality and customer satisfaction.
We Believe That You Have
Join us in our mission to deliver exceptional customer experiences by driving customer satisfaction and continuous improvement as a Customer Quality Manager. Apply now with your CV in English or your complete LinkedIn profile.
This is a full-time position with a competitive salary.
The planned starting date is as soon as possible.
World leading technique
Top specialists as team peers
Fast paced & entrepreneurial culture
Northvolt makes green batteries for a blue planet. Affordable cells and high-quality battery systems. All manufactured with a record-low carbon footprint. Purposely built to provide Europe with the opportunity to switch to renewable energy – efficiently and entirely.
To accomplish this, we do things differently. We design, manufacture, and recycle everything under one roof. We even build our own factories. All this is incredibly challenging and requires us to think in unconventional ways. We’re constantly experimenting, learning and adapting to make batteries so great – they will one day make oil history.
Northvolt is growing fast. We’re staffing our international office in Stockholm, our R&D facility, Northvolt Labs, in Västerås, as well as our Gdansk facility for production of battery systems. We're also hiring for our gigafactory Northvolt Ett in Skellefteå, Sweden. We want to work with smart individuals from all disciplines. Strong individuals that truly want to make a positive impact on the future. Those of us already on board share a passion for our mission. We’re prepared to work hard in pursuit of excellence. We enjoy the ride and our main drive is to make a difference for real. As a team, we’re dedicated to thinking new, working hard and having fun.