Customer Quality Manager
- Applications are considered on a rolling basis
- Skellefteå
We are looking for an experienced and dedicated Customer Quality Manager to join us in our mission to contribute to a greener future. The role is a part of our excellent Quality Compliance team based in Skellefteå. Reporting to the Director of Quality Compliance, you will play a pivotal role in ensuring customer satisfaction and driving continuous improvement in our products and services. Your expertise in customer quality management, problem-solving, and relationship building will contribute to our mission of delivering exceptional customer experiences.
About The Job
As the Customer Quality Manager, you will be responsible for managing and enhancing the customer quality processes and initiatives. You will collaborate closely with cross-functional teams, including sales, engineering, and production, to understand customer requirements and expectations. Your role will involve driving continuous improvement in product quality, addressing customer concerns, and fostering strong relationships with our customers.
Key Responsibilities Include But Are Not Limited To
- Manage and enhance the customer quality processes, ensuring alignment with customer requirements and expectations.
- Collaborate with cross-functional teams to understand customer needs and ensure that quality standards are met throughout the product lifecycle.
- Identify and implement initiatives to improve product quality and enhance the customer experience.
- Proactively address customer concerns and feedback, resolving issues in a timely and effective manner.
- Analyze customer data, feedback, and complaints to identify trends and implement preventive measures.
- Develop and maintain strong relationships with key customers, acting as the primary point of contact for quality-related matters.
- Conduct regular quality reviews with customers to gather feedback, identify improvement opportunities, and communicate progress on corrective actions.
- Coordinate and lead customer audits and visits, ensuring compliance with customer-specific requirements and standards.
- Collaborate with internal teams to develop and implement quality improvement plans and programs based on customer feedback and requirements.
- Stay updated on industry trends and best practices in customer quality management, incorporating relevant advancements into our processes.
About You
The ideal candidate has a strong background in customer quality management and a passion for exceeding customer expectations. You possess excellent communication and interpersonal skills, allowing you to build strong relationships with customers and internal stakeholders. Your problem-solving skills and attention to detail enable you to identify customer concerns, analyze data, and implement effective corrective actions.
You are a proactive and results-oriented individual who thrives in a fast-paced environment. Your ability to collaborate with cross-functional teams and manage multiple priorities ensures timely resolution of customer quality issues. You have a customer-centric mindset and a commitment to continuous improvement in product quality and customer satisfaction.
Work with great people
Skills & Requirements
We Believe That You Have
- A relevant academic degree or equivalent practical experience.
- Extensive experience in customer quality management, preferably as a leader in the automotive or manufacturing industry.
- Strong knowledge of customer quality processes, standards, and requirements.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Ability to proactively address customer concerns and drive effective resolution.
- Proficiency in analyzing customer data, feedback, and complaints to identify trends and implement preventive measures.
- Experience in coordinating customer audits and visits, ensuring compliance with customer-specific requirements.
- Ability to collaborate with cross-functional teams to develop and implement quality improvement plans.
- Familiarity with industry trends and best practices in customer quality management.
- Knowledge of lean principles and continuous improvement methodologies.
Join us in our mission to deliver exceptional customer experiences by driving customer satisfaction and continuous improvement as a Customer Quality Manager. Apply now with your CV in English or your complete LinkedIn profile.
This is a full-time position with a competitive salary.
The planned starting date is as soon as possible.
Great Place to Work
World leading technique
Top specialists as team peers
International environment
Fast paced & entrepreneurial culture
Warrant program
Wellness grant
About the company
Northvolt makes green batteries for a blue planet. Affordable cells and high-quality battery systems. All manufactured with a record-low carbon footprint. Purposely built to provide Europe with the opportunity to switch to renewable energy – efficiently and entirely.
To accomplish this, we do things differently. We design, manufacture, and recycle everything under one roof. We even build our own factories. All this is incredibly challenging and requires us to think in unconventional ways. We’re constantly experimenting, learning and adapting to make batteries so great – they will one day make oil history.
Northvolt is growing fast. We’re staffing our international office in Stockholm, our R&D facility, Northvolt Labs, in Västerås, as well as our Gdansk facility for production of battery systems. We're also hiring for our gigafactory Northvolt Ett in Skellefteå, Sweden. We want to work with smart individuals from all disciplines. Strong individuals that truly want to make a positive impact on the future. Those of us already on board share a passion for our mission. We’re prepared to work hard in pursuit of excellence. We enjoy the ride and our main drive is to make a difference for real. As a team, we’re dedicated to thinking new, working hard and having fun.
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