With our 130 years of experience along the Norwegian coast, we have connected coastal communities and given our guests an authentic experience whether they sail short or far, from port to port or full round trip. At the same time, we have transported important cargo between ports. Our original coastal voyage is known worldwide as "the world's most beautiful coastal voyage", combining beautiful scenery and authentic culture with delicious food experiences. In addition, we have our beautiful ship, MS Trollfjord, which sails to Svalbard in the summer and North Cape in the winter.
Now, Hurtigruten Norway are ready to increase the number of commercial ships on this iconic voyage. MS Otto Sverdrup sails from Hamburg to Norwegian destinations with primarily German guests, where we want new colleagues who can communicate in German.
We are looking for you who are passionate about service and love to offer great guest experiences. Do you want to join the journey and show our guests our home?
As a global leader in adventure travel, Hurtigruten strives to optimize hotel operations on board to give our guests the best experience. We are continuously working on the further development and implementation of new concepts that will create even better experiences for our guests. We work to further develop our employees so that together we can provide world-class service and quality.
Are you passionate about providing world-class service? Are you hungry for new challenges and want to work with our concept that is a world leader in local food and adventure travel? Then it is you we seek!
For 130 years, we have worked to provide our guests with unforgettable experiences and offer those we work together with an exciting and rewarding work environment.
Do you want to help create world-class adventure travel? Are you able to drive the team through change and development? Are you hungry for new challenges in a company with high ambitions and full speed ahead?
We are looking for an F&B manager and want you who can be a motivating driver for the skilled waiters and chefs we have on board and who want to help define future concepts and menus. With us, you get to experience the incredible coast and be a storyteller for Norwegian and Sami food culture.
Working on ships is a way of life and you will get a unique chance to become part of a working environment with passion and determination to succeed. Collaboration, trust, respect and empathy are qualities we value highly and which are important for maintaining an environment based on diversity and inclusion.
Do you recognize yourself in our values: We Inspire, We Empower, We Care, We Explore?
Duties and responsibilities
Full operational responsibility for all F&B operations on board, including service and quality delivery, budget and personnel responsibility. Responsible for ensuring that all Standard operating procedures (SOPs) are followed in daily operations.
Participation in the hotel's management team on board and contribute to efficient operations and achievement of overall key figures, NPS, sales and cost KPIs
Work actively to create commitment, facilitate training, and competence development
As HR Manager at Hurtigruten, you are responsible for optimal shift planning, follow-up of sick leave, as well as compliance with working and rest times
Conduct annual MyPerformance talks and provide continuous feedback
Create engagement in your department and motivate employees to upsell in all contexts
Responsible for implementation and follow-up of new concepts
Participate and lead guest activities on the ship
Ensure that the department acts in accordance with safety procedures, reports accidents to the manager, and implements measures to prevent such incidents from recurring
Compliance with the Group's procedures and other relevant internal policies, laws, regulations (etc. IK-Mat, HACCP)
Participation in various work at the request of the manager and during operational disruptions
Gathering feedback on food and service quality, and handling customer issues and complaints
Ensure world-class service delivery through presence in departments
Responsible for procurement and provisioning for the ship in cooperation with department managers
Certificate of apprenticeship in kitchen and restaurant subjects (extensive relevant experience can compensate for lack of formal education)
Preferably experience with performance and personnel responsibility from similar positions
Professional expertise in food and beverage
Must be fluent in German and English
Hurtigruten set high demands for safety on board, which means that all employees must have; Basic safety course for seafarers, Crowd and Crisis course, and approved health certificate from authorized seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them, and please note that the individual must pay for the courses themselves.
Ability to execute and to lead change through others
Engaging leader and a good role model for our core values: We Inspire, We Care, We Empower, We Explore
Ability to see proactive measures that increase sales and service delivery
Great work capacity, ability to run several departments at the same time
Commercial and economic understanding
Opportunities in a company characterised by new investments and great drive
Exciting work with our renowned food concept "Norway Coastal Kitchen”
Salary according to Norwegian tariff
Competitive terms with, among other things, good pension and insurance terms
Varied working day with 1:1 shifts (two round trips)
Food and lodging on board
Paid travel to and from the port of departure, by arrangement
A unique workplace with good colleagues of all ages and social cohesion
Challenging working days with Norway's most beautiful views where you get close to the guest
Applications received will be processed on an ongoing basis
Tani Gurra, F&B Operations Manager: [email protected]
Øistein Nilsen, F&B Operations Manager: [email protected]
Andre Pettersen, VP Hotel Operations: [email protected]
Do you want to know more about our renowned food concept Norway's Coastal Kitchen? Cooking with Culinary Ambassadors - YouTube
Play your part
Inspire the Adventure
Make tomorrow better
Den ubestridte globale lederen innen bærekraftige oppdagelses- og fritidsreiser – en pådriver for en mer miljøvennlig reisebransje.
Hurtigruten Group ble stiftet i 1893 og er verdensledende innen opplevelsesreiser. Vi har over 2400 ansatte over hele verden fra mer enn 50 land. Vår virksomhet foregår på tre hovedområder – Hurtigruten Expeditions, Hurtigruten Norge og Hurtigruten Svalbard – som tilbyr unike, små skip- og landbaserte eventyr fra pol til pol. Vi tar gjestene med til de mest spektakulære stedene på planeten vår, og besøker alt fra uberørt villmark til forskjellige lokalsamfunn.
Hurtigruten Group revolusjonerer reiselivsnæringens tilnærming til bærekraft, og vi tilbyr autentiske lokale opplevelser som etterlater et fotavtrykk vi er stolte av – både i naturen og i lokalsamfunnene vi besøker.
Hurtigruten Norges syv skip forbinder 34 lokalsamfunn langs den kuperte kystlinjen vår, og tar deg tettere på naturen og lokalsamfunnene på det som kalles Verdens vakreste sjøreise. Vi har tilbudt en unik kombinasjon for lokale reisende, gods og internasjonale turister siden den første avreisen for nesten 130 år siden. Vi gir folk et nytt perspektiv på hva en innenlands eventyrreise kan være.
Vårt selskap revolusjonerer reisebransjens tilnærming til bærekraft gjennom en rekke viktige tiltak for å beskytte den naturen vi besøker.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
I korte trekkTOM
Forbud mot engangsplastHurtigruten Group er det første store reiseselskapet som fjernet engangsplast fra hele flåten og hotellene våre.
Hybride ekspedisjonsskipHurtigruten Group har to hybridelektriske ekspedisjonsskip som betyr 20 % redusert drivstofforbruk.
StrandryddingHurtigrutens ekspedisjonsteam oppfordrer gjestene til å delta i strandrydding, noe som resulterer i at flere tonn søppel blir fjernet hvert år.
Hurtigruten FoundationStiftelsen har fokus på bevaring av truede arter og bekjemper plast- og havforurensning.