F&B manager

Skills & Requirements

As a global leader in adventure travel, Hurtigruten strives to optimize hotel operations on board to give our guests the best experience. We are continuously working on the further development and implementation of new concepts that will create even better experiences for our guests. We work to further develop our employees so that together we can provide world-class service and quality.

Are you passionate about providing world-class service? Are you hungry for new challenges and want to work with our concept that is a world leader in local food and adventure travel? Then it is you we seek!

For 130 years, we have worked to provide our guests with unforgettable experiences and offer those we work together with an exciting and rewarding work environment.

Do you want to help create world-class adventure travel? Are you able to drive the team through change and development? Are you hungry for new challenges in a company with high ambitions and full speed ahead?

We are looking for an F&B manager and want you who can be a motivating driver for the skilled waiters and chefs we have on board and who want to help define future concepts and menus. With us, you get to experience the incredible coast and be a storyteller for Norwegian and Sami food culture.

Working on ships is a way of life and you will get a unique chance to become part of a working environment with passion and determination to succeed. Collaboration, trust, respect and empathy are qualities we value highly and which are important for maintaining an environment based on diversity and inclusion.

Do you recognize yourself in our values: We Inspire, We Empower, We Care, We Explore?

Duties and responsibilities

• Full operational responsibility for all F&B operations on board, including service and quality delivery, budget and personnel responsibility. Responsible for ensuring that all Standard operating procedures (SOPs) are followed in daily operations.

• Participation in the hotel's management team on board and contribute to efficient operations and achievement of overall key figures, NPS, sales and cost KPIs

• Work actively to create commitment, facilitate training, and competence development

• As HR Manager at Hurtigruten, you are responsible for optimal shift planning, follow-up of sick leave, as well as compliance with working and rest times

• Conduct annual MyPerformance talks and provide continuous feedback

• Create engagement in your department and motivate employees to upsell in all contexts

• Responsible for implementation and follow-up of new concepts

• Participate and lead guest activities on the ship

• Ensure that the department acts in accordance with safety procedures, reports accidents to the manager, and implements measures to prevent such incidents from recurring

• Compliance with the Group's procedures and other relevant internal policies, laws, regulations (etc. IK-Mat, HACCP)

• Participation in various work at the request of the manager and during operational disruptions

• Gathering feedback on food and service quality, and handling customer issues and complaints

• Ensure world-class service delivery through presence in departments

• Responsible for procurement and provisioning for the ship in cooperation with department managers

Qualifications/Experience

• Certificate of apprenticeship in kitchen and restaurant subjects (extensive relevant experience can compensate for lack of formal education)

• Preferably experience with performance and personnel responsibility from similar positions

• Professional expertise in food and beverage

• Must be fluent in German and English

• Hurtigruten set high demands for safety on board, which means that all employees must have; Basic safety course for seafarers, Crowd and Crisis course, and approved health certificate from authorized seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them, and please note that the individual must pay for the courses themselves.

Personal qualities

• Ability to execute and to lead change through others

• Engaging leader and a good role model for our core values: We Inspire, We Care, We Empower, We Explore

• Ability to see proactive measures that increase sales and service delivery

• Great work capacity, ability to run several departments at the same time

• Commercial and economic understanding

We offer

• Opportunities in a company characterised by new investments and great drive

• Exciting work with our renowned food concept "Norway Coastal Kitchen”

• Salary according to Norwegian tariff

• Competitive terms with, among other things, good pension and insurance terms

• Varied working day with 1:1 shifts (two round trips)

• Food and lodging on board

• Paid travel to and from the port of departure, by arrangement

• A unique workplace with good colleagues of all ages and social cohesion

• Challenging working days with Norway's most beautiful views where you get close to the guest

Applications received will be processed on an ongoing basis

Contact persons:
Tani Gurra, F&B Operations Manager: [email protected]

Øistein Nilsen, F&B Operations Manager: [email protected]

Andre Pettersen, VP Hotel Operations: [email protected]

Do you want to know more about our renowned food concept Norway's Coastal Kitchen? Cooking with Culinary Ambassadors - YouTube