Housekeeping Manager

Skills & Requirements

As a global leader in adventure travel, Hurtigruten strives to optimize hotel operations on board to give our guests the best experience. We are continuously working on the further development and implementation of new concepts that will create even better experiences for our guests. We work to further develop our employees so that together we can provide world-class service and quality.

Are you passionate about providing world-class service? Are you hungry for new challenges and want to work with our concept that is a world leader in local food and adventure travel? Then it is you we seek!

For 130 years, we have worked to provide our guests with unforgettable experiences and offer those we work together with an exciting and rewarding work environment.

Do you want to help create world-class adventure travel? Are you able to drive the team through change and development? Are you hungry for new challenges in a company with high ambitions and full speed ahead?

We are now looking for a service-minded housekeeping manager who is keen to give that little extra to our guests. We are looking for you who have experience as a housekeeping manager, preferably from hotels or cruise lines.

Working on ships is a way of life and you will get a unique chance to become part of a working environment with passion an d determination to succeed.

Collaboration, trust, respect and empathy are qualities we value highly and which are important for maintaining an environment based on diversity and inclusion.

Do you recognize yourself in our values: We Inspire, We Empower, We Care, We Explore?

Duties and responsibilities

• Responsible for all cleaning on board

• Responsible for ensuring that a high level of service is complied with by the staff

• Friendly interaction with our guests to make their stay memorable and comfortable

• Develop your team through good training of new employees, where quality and HSE are paramount

• Quality assure, control and further develop routines, as well as perform cleaning in accordance with checklists and cleaning plans

• Practical implementation and follow-up of procedures for infection control/handling of practical measures against infectious diseases in the hotel

• Cleaning supplies/equipment and warehouse

• Help and be available to guests with questions to achieve high guest satisfaction

• Make sure the quality of cleaning and laundry services is always superb – we have standards – but it's up to you to make the rooms special and memorable for guests

Housekeeping manager reports to hotel manager

Qualification s/Experience

• You must be fluent in German and English
• Nordic language skills are desirable
• Advantage of a Boatman Certificate (BMS)
• Advantage of High-speed man overboard certificate (HMOB)

• Desirable with a certificate of apprenticeship in cleaning

• Advantage of experience from hotel or cruise line

• Hurtigruten set high demands for safety on board, which means that all employees must have; Basic safety course for seafarers, Crowd and Crisis course, and approved health certificate from authorized seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them, and please note that the individual must pay for the courses themselves

Personal qualities

• Service-minded

• Good understanding of what 5-star service is

• Keeps you up to date on the latest cleaning technology

• Take ownership of your tasks and show pride in your subject

• Good leadership skills. You see the importance in listening to your co-workers, guiding and having good communication skills.

• Detail-oriented and true to set instructions and routines

• Not afraid to speak up

We offer

• A challenging position, where you work with one of Norway's strongest brands together with good colleagues
• Varied working day with 1:1 shifts (two round trips)

• Food and lodging on board

• Paid travel to and from the port of departure, by arrangement

• Salary in accordance with collective agreement

• Good insurance and pension terms

• A unique workplace with good colleagues of all ages and social cohesion

• Challenging working days with Norway's most beautiful views

Applicants will be considered for our entire fleet and applications received will be processed on an ongoing basis