Clinical Application Specialist, Orthopaedics (MRI/CT/PACS ADMIN/ORTHO)
- USA
- Remote
Join a tech company that’s making a difference in healthcare
At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information for customers around the world.
As an Orthopaedics Application Specialist, your responsibilities will include:
- Focusing on customers where Orthopaedics usage is low, identifying gaps and driving adoption through training, workflow optimization, and ongoing follow-up
- Using reporting tools and system data to identify underperforming systems, understand the “why,” and take action to improve outcomes
- Taking ownership of customer engagement, proactively working with sites to increase adoption and overall usage
- Collaborating with multiple Sectra teams to plan successful go-lives for Orthopaedics and conducting effective trainings
- Performing PACS workflow analysis and scheduling training activities during deployment
- Delivering web-based and on-site training to ensure users have the skills and tools to optimize our solutions
- Providing remote diagnostic support for technical, clinical, and end-user issues using the latest remote access technologies
- Maintaining a positive company image when discussing products and management decisions with internal and external customers
- Organizing and providing appropriate go-live support
- Identifying opportunities to expand Orthopaedics usage and increase value within existing customers
- Developing new processes to enhance the efficiency of applications work and improve customer satisfaction
- Traveling to customer sites as needed (up to 80%)
Work with great people
Skills & Requirements
As an Orthopaedics Application Specialist, the following requirements apply:
- Bachelor’s or Master’s degree in a relevant field, or equivalent experience
- Knowledge of PACS workflows, usage, and configuration
- Strong ability to teach and explain complex concepts effectively
- Experience working directly with customers, including the ability to navigate complex or challenging situations
- A proactive, driven mindset with strong problem-solving ability and a willingness to learn and grow
- Interest in developing toward a more customer-facing, account-focused role over time
- Willingness to travel as required (up to 80%), with varying monthly demands
- Fluency in English
The following are considered assets:
- Clinical background, particularly in Orthopaedics, CT, or MRI
- Experience as a SuperUser or PACS Administrator
- CIIP certification
- Familiarity with Sectra PACS
How we make your job meaningful and rewarding
At Sectra, we embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
In addition to a competitive salary and performance-based incentives, we offer many exciting benefits and perks, including:
Generous paid time off policy, Competitive Medical, Dental & Vision Plans, Paid Parental Leave, Employee Assistance Program (EAP), 401K matching and more
A professional workplace with fantastic colleagues, who also have fun at work
A work environment where your voice will be heard and where your efforts make a difference
The ability to work with products that bring real benefits to society
An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects
An international environment with the opportunity to work in, or with, other countries and cultures
Other information:
We recruit on an ongoing basis. The goal is for the right candidate to start as soon as possible.
The salary range for this position is between $80,000 and $90,000, based on experience and qualifications. Variable compensation will be offered with this position in addition to the base, tied to performance and adoption outcomes.
Sectra combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. The total rewards package includes comprehensive benefits, retirement plan plus matching and career development programs.
Sectra celebrates diversity and is proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.
Great Place to Work
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Making a difference
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Great colleagues
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Personal development
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Innovation & technology
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Global environment
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Working close to customers
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Göra skillnad
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Personlig utveckling
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Global miljö
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Grymma kollegor
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Innovation och teknologi
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Kundfokus
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Gør en forskel
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Personlig udvikling
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Globalt miljø
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Fantastiske kollegaer
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Innovation & Teknologi
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Arbejde tæt på kunderne
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Je maakt écht verschil
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Persoonlijke ontwikkeling
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Duurzaamheid
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Leuke collega’s
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Innovatie & Technologie
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Werk samen met medische professionals
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Gjøre en forskjell
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Personlig utvikling
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Globalt miljø
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Fantastiske kollegaer
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Innovasjon og teknologi
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Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
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