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IT Service Manager Cloud & Operations – Stockholm, Sweden (Office/Hybrid)

  • Applications are considered on a rolling basis
  • Stockholm
  • Hybrid
  • Applications are considered on a rolling basis
  • Stockholm
  • Hybrid

We want a new IT Service Manager Cloud & Operations to check in with us in Stockholm, Sweden!

As our IT Service Manager Cloud & Operations, you will be a part of our Support & Infrastructure team and have the overall technical responsibility for our cloud and on-prem infrastructure and operations. This position includes being responsible for all the technical functionality, and we expect you to be creating roadmaps, manage our vendors and stay up to date with the latest technology trends. You will also support in increasing knowledge level internally and be an important player in the collaborations between our technical functions. You will work closely with our System Specialists as well as our Architecture & Integration team to utilize the solutions in the best possible way.

We offer you an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative and friendly environment.

Main activities and responsibilities:

  • Technical responsibility for Cloud Infrastructure including Microsoft Azure Cloud Platform
  • Responsibility for our on-prem hosting partners
  • Actively keep up with technology trends within and outside the hospitality area and understand how these can be adapted to support the business needs and vision
  • Collaborate with internal and external stakeholders and facilitate forums for technical development and roadmaps
  • Assist Service Desk with support process, documentation and vendor escalations

  • Work with Problem Management process, analyzing trends to mitigate incidents

  • Assure Processes for Change & Release are followed

  • Execute configuration changes when applicable

  • Budget and forecast process within cloud systems and services

Work with great people

Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."

Skills & Requirements

Skills & Background:

  • Proven track record of IT/technical service management/product management within cloud infrastructure

  • Great experience within Microsoft Azure and its functions

  • Ability to understand the needs from a business perspective, analyzing and understanding trends within the service areas and transforming technical ↔ functional requirements in an understandable way

  • Technical experience within Microsoft 365

  • Experience in providing service and solutions to larger organizations

  • Ability to communicate technical information in a clear, non-technical manner

  • Good documentation skills

  • Proficiency in Swedish and English


  • You share our values and cultural beliefs - BE A PRO, BE YOU, BE CARING, BE BOLD Read more here
  • Likes to collaborate with a variety of stakeholders, vendors & colleagues
  • Ability to build strong working relationships
  • Self-leadership and likes to share knowledge


This is a full-time employment. You will be part of Group IT, a European function even though we have most of our presence in the Nordics. We have a warm and friendly approach and love welcoming new members to our team.

We promote a flexible work life with a good balance between work and free time.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic!

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?


Visste du att...TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Michaela Liljedahl | Contact Person

I'm interested
Scandic Hotels Group

Stockholm | Hybrid
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