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Application Specialist

Are you a tech-savvy professional with a passion for application support and problem-solving? Do you find fulfillment in assisting others and thrive in a collaborative environment? If so, we have an exciting opportunity for you at Hantverksdata – the leading provider of specialized business systems for the construction industry. With over 50 years of industry experience, we continue to grow and are now seeking a talented individual to share their expertise as an Application Specialist.

As an Application Specialist, you will play a vital role in supporting our customers and driving our organization forward. Working closely with a dedicated team, you will provide top-notch support and assistance, helping customers navigate our business system through various channels, including phone and email. You will also have the opportunity to tackle complex challenges, finding innovative solutions tailored to our customers' specific needs. This position is perfect for someone who is passionate about leveraging their technical expertise to enhance customer experiences.

What you'll be doing

  • Delivering exceptional customer support by promptly and effectively addressing technical issues related to our business systems for craftsmen.
  • Collaborating with the team to troubleshoot customer inquiries and provide timely resolutions via phone and email.
  • Assisting customers in navigating and optimizing the functionality of our software, offering guidance, training, and customized solutions to meet their specific needs.
  • Identifying and reporting software bugs, suggesting enhancements, and actively participating in product testing and feedback sessions to contribute to the continuous improvement of our business systems.
  • Staying up to date with industry trends, system updates, and best practices to provide knowledgeable and proactive support to customers.

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Skills & Requirements

  • Excels in providing customer support and assistance.
  • Has a strong background in application support or a related field.
  • Is fluent in both spoken and written Swedish and English.

Preferred qualifications include:

  • Experience working with ERP or finanical systems
  • Familiarity with application support
  • Previous experience in a customer support role.

Great Place to Work

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Weekly wellness hour with personal trainer

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Inclusive work environment

  • Monthly social activities

  • We are located close to train, metro and bus

  • Free lunch, snacks and beverages

  • Career and skills development support

  • Flexible with working from home

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Flexible workspace

  • Attractive employment package

  • Flat organizational structure

  • Transparency

  • Good colleagues

  • Social sustainability focus

  • Inclusive work environment

  • Friday bar

  • We provide pension and health insurance

  • Long careers

  • Exercise and culture benefit

  • Friendly working culture

  • Bicycle benefit

  • Interesting career paths

  • International working environment

  • Remote-work opportunity

  • Flexible working hours

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

Hantverksdata är byggt för dig som bygger landet. Vi erbjuder våra kunder marknadsledande molnbaserade affärssystem för entreprenad och servicebranschen. Starka tekniska lösningar tillsammans med en kundservice i världsklass för att vi efter 50 år kan fortsätta erbjuda den allra bästa upplevelsen för våra kunder. Hantverksdata är idag över 100 drivna och engagerade kollegor som arbetar i olika roller men med ett gemensamt mål. Vi använder vår breda kunskap till att skapa en positiv miljö där vi kan lära av varandra för att nå nya höjder tillsammans! Hantverksdata är en del av HVD Group som finns representerade i fem länder med över 250 anställda.

Klara Himmelstrand | Contact Person

I'm interested
Hantverksdata Sverige AB

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