Site Reliability Engineering Manager
The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the centre of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models generate. This causes them to leak revenue and respond too slowly to customer demand. DigitalRoute solves this by creating a real-time usage data layer for enterprises. Our products transform raw usage data into clear information for billing, in real time and at high scale.
What you'll do
- Lead, coach, and drive innovation within the Site Reliability Engineering (SRE) team. Manage team performance, output, and quality, including communication and team development
- Provide strategic direction, technical expertise, and leadership to the SRE team. Proactively break down the company's strategy into strategic goals and objectives for the team, including individual objectives.
- Collaborate with cross-functional stakeholders to define reliability and performance requirements and incorporate them into the development process.
- Ensure the reliability, scalability, security, compliance, and performance of the organization's software systems and infrastructure.
- Oversee the design, implementation, and maintenance of automated systems and tools for monitoring, managing, and troubleshooting production environments with the SRE team.
- Implement, maintain, and challenge the modern tools and technologies we use, such as AWS, Kubernetes, Datadog, Terraform, Grafana, and more.
- Foster a strong culture of observability by promoting the use of monitoring, logging, and tracing tools to gain insights into system behavior and identify areas for improvement.
What you'll bring
- Strong experience and technical skills as an SRE Engineer.
- Experience with cloud platforms, ideally AWS, as well as Kubernetes and containerization.
- Familiarity with security and compliance requirements, such as ISO and SOC2 certifications.
- Ability to navigate uncomfortable conversations and make difficult decisions.
- Alignment with leadership capabilities (Present, Inspiring, and Empowering) and our company beliefs.
- Proven business understanding and ability to translate the company's strategy into team and individual objectives.
- Visionary skills and experience in change management.
- Cross-functional leadership skills.
- Effective communication skills, promoting active knowledge sharing within the company.
DigitalRoute is committed to fostering an inclusive and diverse environment, and we actively encourage qualified candidates of all genders, sexual orientations, ethnicities, disabilities, and ages to apply. Join our global and diverse company, where our differences are our strengths.
We follow a continuous selection process, and the position may be filled before the last application date.
We look forward to receiving your application!
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About the company
DigitalRoute processes data about how customers use digital services. Our software is used by telecoms, streaming services, SaaS companies, and many others. Why does this data matter? Data about usage helps companies send accurate invoices, improve customer experiences, and control how much of a service is used. It even helps companies create entirely new services based on customer behavior. We help some of the world’s most iconic brands shift to subscription and usage-based services.
Everyone makes a differenWe believe in the individual. We are not just saying it but knowing that everyone makes a difference. Being a relatively small company with a flat organization, people here have room to influence, be visible and make a real difference. We want people to feel empowered to raise opinions, drive initiatives and take ownership.
Big-hearted across the woWe have a soul of a small and big-hearted team working together across the globe. Here, it is as natural to work with someone hundreds of miles away as with someone sitting next to you. And we do it together as one team. We actively strive for an environment where everyone feels included and valued.
Dedicated to succeed.We are a growth company with high ambitions, chosen by the most iconic brands in the world. With a true passion for our customers, we constantly go after new grounds to be at the forefront of what we do. We provide the possibilities to grow in a culture where flexibility, courage, and dedication to succeed take us to the next level.
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