Application Support Engineer
Industry
Computer/IT Services
Category
IT & Infrastructure
Experience
Experienced
Location: Luxembourg
Job Description
We are looking for an Application Support Engineer to join our company.
You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis.
- To support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis;
- To prepare, set-up and maintain the different environments required, according to the project phases (development, testing) with the infrastructure provider;
- To implement, integrate and support third party software as well as internally developed applications within the IT Services;
- To analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers;
- To ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business;
- To create and update all documents related to applications and their supporting systems.
Skills & Requirements
Your hard skills
- Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting languages such as :
- Red Hat Linux, AIX, Microsoft Windows; Oracle, Microsoft SQL Server
- Middleware applications, IIS, Apache Tomcat
- Unix scripting (ksh), Microsoft Powershell, Oracle PL SQL, VBscript, Ansible;
- Microsoft Visio, Jira and Confluence
- Monitoring and application performance monitoring tools (Dynatrace)
- Hands-on Knowledge of a scheduler tool such as Tivoli Workload Scheduler is considered as an asset;
- Proven experience in supporting critical IT applications in a 24-hour environment is mandatory.
Your soft skills
- You are a real team player with strong interpersonal skills;
- You are willing to contribute and support a knowledge sharing culture;
- You have a positive attitude and customer-oriented;
- You have communication skills in French and English;
- You are Agile and Devops enthusiastic;
- You have an innovative thinking and problem solving mindset;
- You have effective time management;
- You are able to conduct research into software development and delivery concepts, as well as technical application issues;
- You are able to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution;
- You are willing to work on call-duties.
*A background check will be requested upon hiring (criminal record, Education degrees, diplomas & certifications)
About the company
Part of the Capgemini Group, Sogeti is making business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Capgemini Group is a global leader diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses.
What do we offer?
Your career matters to us! Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs , and our university innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our shared values have been at the heart of the group : honesty, boldness, trust, freedom, team spirit , modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini Group.
Joining Sogeti means being part of a large Group at a human scale, where the work life balance is a reality.
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