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Head of SaaS Operations

Banqsoft develops and manages the Nordic region's most exciting portfolio of financial systems for banks and financial institutions. We are on an exciting growth journey with high ambitions to enter new markets. Now, we are looking for a senior manager to head and drive further development and expansion of our important operational services. The SaaS Operations unit is responsible for monitoring our business-critical applications and ensuring availability and stability as well as setting up environments, integrations, automatons etc. for our SaaS, AO and ASP customers. This is a strategically important area where we plan to continue expanding and thus, we are looking for an experienced manager who will work close with the technical engineers to ensure we deliver on our Customers’ expectations with an increased level of standardization and scalability. The unit currently consists of four teams and a total of 40 great technicians located in Norway, Poland and Sweden.

Your responsibilities:

  • Deliver reliable and high-performing operational services 24/7 to SaaS/ASP and AO customers.
  • Monitor and analyze operational effectiveness metrics and driving improvements to prepare for growth.
  • Cultivate a diverse, high-performing team that develops, recognizes, and retains the best people and challenges them to advance their technical and administration skills to meet the demands of rapidly evolving technologies.
  • Standardize methodology and automate manual operations to increase efficiency and reduce risk, complexity, waste, and cost.
  • Ensure effective cross-functional communication and teamwork.
  • Budget, KPI and result responsibility.

Your profile:

  • Bachelor’s degree in computer science, Engineering or Information Technology or equivalent related work experience required.
  • Demonstrable experience from managing a technical team with Operational delivery responsibility.
  • Strong leadership profile and excellent communication skills.
  • Practical experience with ITIL, ISO, ISAE and other relevant control standards.
  • Thrives in a fast-paced environment with rapid prioritizations.
  • Understanding of different delivery models.
  • Experience in Windows Server, Azure microservices, DevOps Orchestration tools, Microsoft technology, development methodologies.
  • Experience from the banking industry is preferred, but not required.

The SaaS Operations Manager role will be based in Gdańsk or Oslo and will be a part of the Technology & Operations management team.

Great Place to Work

  • Hybrid working environment

  • Competitive salary and benefits

  • Good pension contribution

  • Profit-sharing model

  • Collaborative environment

  • Established Career Paths

  • Fast-paced and dynamic

  • International

  • Flexible hours

  • Insurance schemes

  • Referral Program

  • Health & Fitness

About the company

Banqsoft is a Nordic-based market leader offering financial software solutions for asset finance, digital banking and credit management. We provide cutting-edge technology solutions and industry expertise to enable service providers to stay competitive in an increasingly digital financial landscape.

We are currently 350 employees (and growing!) across eight offices in Norway, Sweden, Denmark, Finland, Poland and Malaysia. Joining our team, you will get the chance to work within an international company with the possibility to influence decisions and contribute to the organization’s development. We are small enough to understand the end-to-end value chain and large enough to innovate.

We offer you a collaborative and hybrid work environment working with international customers and challenging projects. With established career paths, internal mobility and promotion process we believe there will be plenty of opportunities for you to grow with us.

CuriosityCuriosity drives learning, learning drives innovation and magic happens! 'Why?' is our favourite question.

CollaborationTeam players with diverse perspectives have more fun building together.

CompetenceWe're hungry for more! Ever ready for new skills and always seeking to learn.

Customer focusWe help our customers succeed. We deliver the benefits of technology to make a difference in society, business and everyday life.

Linda Arvids Löthman | Contact Person

I'm interested

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