French and Polish speaking Customer Service Agent (fixed-term)

Job Description

F-Secure makes every digital moment more secure, for everyone. We deliver brilliantly simple, frictionless security experiences that make life easier for the tens of millions of people we protect directly and through our 180 service provider partners. Our vision for cyber security is intensely human-focused and consumer driven. We believe the future of cyber security is not just great protection technology, but also the ability to bring it to the consumer in a spirit of simplicity and usability – providing a brilliantly simple security experience.

We at F-Secure want our Fellows at work to feel valued, appreciated, and free to be who they are. We believe that the future cyber security protection is built upon diverse backgrounds, skills and characteristics. It drives the innovation that help us protect millions of people online from modern and unexpected threats. What makes you unique is what we value – be yourself, that is our greatest asset.

Do you enjoy interacting with diverse customers in a global working environment? Are you empathetic and the sort of person who can put yourself in another person’s shoes? If you answered “yes”, keep reading! We are looking for a French and Polish speaking Customer Service Agent (fixed-term 1 year) to join our Customer Support team in Poznan. You get to work together with world-class experts in F-Secure Labs to combat malicious programs (Malware). In your work, you answer customers questions about how to install or remove programs from different devices and support them with their questions.

Your team consists of customer service professionals all dedicated to deliver quality support and service for our customers. Therefore, you will get to develop your technical and customer service skills by working together with the team and with their support. We offer a dynamic and international work environment that supports your professional growth.

You can choose whether you work at our Poznan office or in a hybrid mode in your home office.

Key Responsibilities

• Provide multi-channel support to our end customers on setup and configuration of F-Secure software via different support channels: phone, chat and online Community.
• Investigate what are the root causes of the issues reported by customers and help solving them.
• Represent the voice of the customer to influence future product improvement and development.
• Advise the customer on how to stay safe on the Internet.

What are we looking for?

• Earlier experience in customer facing jobs
• You enjoy working with different customers and have the ability to keep your composure and a positive attitude when you are representing your company.
• You enjoy working in a team environment and consider communication skills (written and oral) one of your biggest strength.
• Interest in anything and everything digital will help in the process of learning our business and product.
• Fluent spoken and written French and Polish (other languages are always a plus)
• English language skills as our organization language is English.

What will you get from us

• You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry.
• We actively encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
• We offer interesting challenges and a competitive compensation model with wide range of benefits. You get a chance to develop yourself professionally in an international and highly motivated team serving our customers in providing world class security, privacy and uncensored access to information online.
• You get to work in a flexible, agile, and dynamic working environment that supports individual needs. Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA.
• We are in a unique phase in our 30-year history and with curiosity and excitement in the air we see no limits for building a strong and fruitful career with us!

Our benefits include extensive health care, remote working, company supported sport activities, lunch vouchers, and many more things to keep our best asset – people - happy!

A security background check will possibly be conducted for the selected candidate in accordance with Finnish Security Clearance act 726/2015.