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IT Support Analyst

  • Application Deadline: June 15, 2023
  • Oslo
  • Application Deadline: June 15, 2023
  • Oslo

Want to help millions of people think better?

reMarkable is a Norwegian tech company on a mission to help people all over the world to find focus in a distracted world. We recently confirmed our status as Norway's latest unicorn, with almost 400 employees in Oslo and more than a million devices sold worldwide. In what feels like no time, we've gone from a small startup finding its way to being one of the fastest-growing companies in Europe.
Following the successful launch of the reMarkable 2, which was named one of TIME's top 100 inventions of 2020, our subscription service Connect in 2021, and the Type Folio in 2023, we've set ourselves exciting growth and product development goals for the coming years.

With a brand new campus opening in 2024, and exciting products and services in development, we need new colleagues. and that's where you come in.

Are you ready to join the exciting growth of a truly unique tech brand?

About the role

The Support & Operations Team was established in 2022 and we intend to grow the team in time for our move to the exciting new campus in 2024. The IT systems tribe at reMarkable is responsible for the IT strategy, IT architecture, and for developing and maintaining the IT solution portfolio that will secure our global growth. You will be very visible in the organization as one who makes things happen. As we move into the new Campus you will be involved in setting the technical facilities to ensure everyone’s experience of IT in the new building is that everything works as good as, or better than expected! Reporting to the Head of IT User Support & Operations and working closely with our System Administrators you’ll service people’s IT related requests and troubleshoot their IT challenges. Your role will involve the following:

  • First and Second line user support via phone, mail and chat, and engage with users, sponsors and other stakeholders

  • Register and follow up on Incidents and Service Requests in Jira Service Management to document, prioritize and act on IT user support needs

  • Contribute to improving our knowledge library and to growing zero line support

  • Operating and supporting ticket handling and project management tools

  • Comfortable and competent working in English

  • Procurement, configuration and deployment of client hardware and software

  • Onboarding and offboarding of employees and consultants

  • User administration

  • Software license administration

Further tasks and responsibilities

  • Contribute to IT operations, such as client device management, and on-site infrastructure, like network and servers

  • Support and maintain core business applications and related infrastructure.

  • Provide and maintain documentation of processes and deliver training

  • Contribute to continuous improvement of procedures and system configurations

Work with great people

Mariana Eggers
VP Design
"Å kunne dele kundenes tilbakemeldinger og virkelig få påvirke produktutviklingen er det jeg elsker med å jobbe i rM"
Ole Øyvind Skaaret
QA Engineer
"Det som er fantastisk med å jobbe i rM er at man raskt blir en del av et team med dedikerte og hyggelige mennesker"
Magnus Heimsjø
Chief Marketing Officer
"Sjansen til å bygge en global merkevare fra bunnen av dukker sjelden opp i Norge. Bli med på reisen!"
Tobias Strand Johansen
New Product Introduction Lead
"Jeg jobber i Norges raskeste e-commerce verdikjede, med superkule nerder på alle kanter - det blir ikke bedre enn det!"
Henrik Hedlund
Senior Software Engineer
"Jeg liker å jobbe i rM fordi vi har en moderne og annerledes teknologi-stack og man får raskt ansvar for ulike områder"

Skills & Requirements

Who are you?

You are a patient and approachable person with strong computer, hardware, software, and analytical skills. You are organized and capable of working in a structured way. You enjoy troubleshooting and problem solving and the satisfaction of getting things done properly. You are especially keen to make sure you delight the people on the receiving end of your work, and that their days are better for having had your input

It is also an advantage if you have…

Experience with ITIL or other ITSM frameworks will be an advantage, along with hands-on experience supporting the following technologies

  • Google Workspace

  • Jira and Confluence

  • MacOS

  • Windows 10/11

  • iOS

  • Android

  • Office 365

What do we offer?

  • Highly competitive salary and pension plan

  • A new Macbook/PC, reMarkable 2, choice of mobile phone, and home Wi-Fi allowance

  • Five weeks vacation + 5 reMarkable days to use as you wish

  • Premium health insurance (incl. physiotherapy and private medical consultations)

  • Access to our employee share incentive scheme

  • Flexible working hours

  • Rewarding and challenging tasks on a wide range of projects

  • Regular team events, parties, and off-site retreats

  • A shared Headspace account for your mental well-being

  • Career development opportunities as a leader or subject specialist

  • Centrally-located modern offices in Grünerløkka, Oslo

  • A unique opportunity to contribute to one of the fastest-growing tech scaleups in Norway

At reMarkable, we offer the opportunity to contribute towards building a global tech company. You'll join a fast-paced, dynamic work environment and be involved in every step of creating a product that's used and valued by hundreds of thousands of customers around the globe.

Besides robust career development and growth opportunities, we offer a workplace where everyone can influence the company's direction, story, and success. We're a committed and highly motivated team with a lot of love for what we do and the people that we work with.

Through collaboration, we create a generous, respectful, and supportive environment where people take the extra steps needed to help each other succeed as well as exceed expectations.

Other Information

  • If you have any questions about the role contact Richard White at 48296120

  • Application Deadline: 15.06.2023. We are reviewing applications continuously

  • You should have a valid work permit from the EU/EEA. (Relocation assistance is provided)

About the company

reMarkable is a Norwegian tech company on a mission to help people think better in a distracted world. In what feels like no time at all, we’ve gone from a small startup to one of the fastest-growing tech scaleups in Norway.

Following the successful launch of reMarkable 2, which was named one of TIME's top 100 inventions of 2020, and our new subscription service, Connect, in 2021, we’ve set exciting growth and product development goals for the coming year. To help us get there, we need new colleagues ready to make a real difference through their work – which is where you come in.

Good work culture and internal cooperation are essential for us and we do our utmost to ensure that everyone thrives and can perform their best with us. We try as much as possible to share information and involve our employees in both large and small decisions and as a permanent employee, you will be involved in many exciting processes.

Sumana Biswas | Contact Person

I'm interested