Application Specialist IoT
With 15 years of history, we at REKYL are looking to take our IoT products into a new chapter! We are expanding the IoT division and looking for new members to join us. As part of this team, you’ll be working with developing and maintaining hardware and software solutions for construction companies, especially in managing their assets, such as fleet management (GPS tracker).
With a passion for innovation and a commitment to excellence, our team has helped countless businesses improve their efficiency, productivity, and profitability in multiple Nordic countries. Through our cutting-edge products and services, we continue to revolutionize the way construction companies manage their assets, ensuring they always stay compliant and ahead of the competition. And you can be part of our mission!
Right now, we are looking for a technical Application Specialist to join our dynamic team. The ideal candidate will be responsible for configuration and technical support of the IoT applications for our clients, such as GPS product. If you are looking for an exciting opportunity to work in the IoT industry and are passionate about customer service and technical support, we would love to see your application!
What you’ll get to do:
- Responding to customer inquiries regarding IoT applications and services via phone, email, or chat.
- Providing technical support to customers, troubleshooting and resolving technical issues.
- Design and implement technical requirements of IoT applications according to clients' needs.
- Collaborating with global cross-functional teams to ensure customer satisfaction.
- Collaborate with the team to maintain documentation on IoT applications, including technical specifications, user manuals, and training materials.
- Conduct product demonstrations for clients, showcasing the functionality of IoT applications.
- Continuously improving customer support processes and procedures.
Work with great people
Skills & Requirements
- Prior experience in customer support, technical support, or related role
- Fluent in both English and Swedish
- Strong customer service skills and a customer-centric attitude
- Technical aptitude and an interest in IoT applications
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Familiarity with ERP systems or SaaS is a plus
Great Place to Work
Blood donation during working hours
Opportunity for remote work
Annual conference in an exciting location
Cozy office in a turn-of-the-century villa
Biking distance from Uppsala city center
Weekly wellness hour with personal trainer
We encourage an active lifestyle
We provide the hardware you need to perform
Inclusive work environment
Monthly social activities
We are located close to train, metro and bus
Free lunch, snacks and beverages
Career and skills development support
Flexible with working from home
Flexibel arbetsplats, variera hemifrån och kontor
Pension- och sjukförsäkring
Lunchförmån
Friskvårdsbidrag
Utrustningen du behöver: dator, mobil, abonnemang
Betald föräldralön
Flexible workspace
Attractive employment package
Flat organizational structure
Transparency
Good colleagues
Social sustainability focus
Inclusive work environment
Friday bar
We provide pension and health insurance
Long careers
Exercice and culture benefit
Friendly working culture
Bicycle benefit
Interesting carrier paths
International working environment
Remote-work opportunity
Flexible working hours
Hybrid working - work both at office and at home
Free parking spaces
Free cold and hot drinks
Flat hierarchies
International environment
Good transportation connection to our office
Start-up flair
About the company
HVD Group is developing rapidly and is working hard to conquer the European market on software for craftsmen. We are a team of over 200 people in multiple locations working locally and globally to achieve our mission. Our teams are changing the industry and improving the everyday life of thousands of workers and businesses - from the family-owned to enterprise customers.
Through innovative technology and years of expertise in the craftmanship industry, we have successfully partner with over 10,000 customer and gained trust of 100,000 users in different segments of the industry. Our vision is to become the European leader in providing business systems for the craftsmen industry. To accomplish this ambitious goal, we need to continue building our teams with strong talent, like yourself.
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