Guest Services Manager
- Applications are considered on a rolling basis
For 130 years, we’ve been committed to continuously improving what we do for our guests and the people we work with. As Guest Services Manager, you will be responsible for the reception service, wellness and shop operation on board the vessel for guests and crew.
Work with great people
Skills & Requirements
Duties and Responsibilities:
- Must be able to use and access FC SPMS, FC MMS, Loopon, QDMS, Visionline, Bazeport, Pronto Publish, MyMicros, Report Center, Sharepoint, Teams, Microsoft Office, Moodplayer (music system), OCS-COB, Jira/Wedoit to retrieve information needed and distribute to crew as needed.
- Ensures a high-level of organization, service and complete guest satisfaction onboard.
- Responsible for ship's accounting including invoicing HQ, cash expenses and currency handling.
- Follow up reception in relation to guest- safety, registration, relations, handling (complaints/compliments) and sales.
- Keep updated on feedback through Loopon.
- Meet with the Night Receptionist to check last night’s issues or reports, check if all accounts are closed and everything is charged correctly.
- Organize debarkation and embarkation duties as needed, including luggage assistance, guest escorting, check-in stations, collaborate with medical team and any other embarkation related duty.
- Voyage preparation with cruise manifests, cabin allocations etc.
- Plan and optimize cabins and suites for next voyage.
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Communicating hygiene and Public Health instructions and logs to crew according to company policy and VSP requirements.
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Inspect all outlets that are about to open, set ups and service standards.
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Training of all crew under supervision, by walk through of working areas and overview of operations, meaning hands on training.
Qualifications / Skills:
- Experienced leader in Guest Services from on-board cruise or Expedition vessels
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Experience of working with multiple systems
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Must be fluent in English written and verbally, Norwegian and German an advantage
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Outstanding knowledge of Vessel Sanitation Program regulations and procedures
- Must be able to adapt to a fast pace changing working environment
- Knowledge of general office practices, procedures and equipment
- Ability to prioritize tasks and work independently
- Strong organizational, interpersonal and communication skills
- Ability to interact with senior-level management and owner representatives
Great Place to Work
Play your part
Inspire the Adventure
Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business Units — Hurtigruten Expeditions, Hurtigruten Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
At Hurtigruten Expeditions, we sail guests on adventures to more than 250 destinations across 30+ countries. Through the experience of exploration, we are changing people’s perspectives on what adventure travel looks like while impacting the lives of millions of people.
As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewTOM
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
Saskia Ubben | Contact Person
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