Customer Success Specialist - Qasa (Finnish speaking)

Job Description

THE OPPORTUNITY IN A NUTSHELL
You? A self-starter and a positive mind with a background in customer service. Eagerness to take over further responsibilities once you’ve success stories to show with us.
Role? Customer Success Specialist joining Qasa to help our home renting customers to find the right tenant and easy up the tenancy for renters.
Salary? 2600€/month + benefits including healthcare, lunch vouchers and barista & afterworks at the office.
Location? Helsinki. Our office is located just a few steps away from the Helsinki railway station. We work in a hybrid way and hope to see you at the office four days a week. Tuesdays are our favourite ones thanks to our coffee & bun tradition!
Company? Qasa providing a home renting digital platform for tenants and landlords. We landed in Finland in 2022 and are already well rooted in Sweden. We’re part of the Schibsted brand family together with Tori & Oikotie in Finland.
Why us? Have you been waiting to take over your first office job where you could unleash your proactiveness and problem solving skills? Here it is! On top of contributing towards increasing Qasa’s presence in the Finnish home rental market, we welcome you to our startup style, people-centric community with no space for unnecessary bureaucracy and where you’re encouraged to try out, fail (or succeed!) and grow.

Sounds like your cup of tea? Check out the details below!

WHO ARE YOU?

• First steps taken within customer service or sales.

• Drive to follow customer cases through (while the team having your back ofc!) and curiosity to find answers to unsolved questions.

• We want to hear your ideas, questions and concerns, thus we’re looking for courage to share your thoughts in you. By challenging each other we get to grow as individuals and Qasa service the quickest.

• Fluency in Finnish and English: while most of our clients are Finnish speaking, Schibsted company language is English and we gather people together from multiple backgrounds (memes, dog videos and playlists circulate on our Slack channels!).

• As a person, you combine a result-driven and a self-starter mind with willingness to develop relationships and collaborate with different people. Not to forget, you like spending some quality time together with your team with off-work chills too!

WHAT’S THE JOB LIKE?

Day-to-day work
As a Customer Success Specialist you’re joining our small expert team in Finland and as we’re still in a scale up phase as a company in Finland, we dare to say that there’s no day alike (cliché we know!). Your main goal is to support private house renters (like you or me) to find the right tenant and create a rental agreement through Qasa. Your main focus is on contacting, consulting and helping our existing customers. You welcome and brief them on using Qasa service over the phone and map their needs to find out how we could create the smoothest renting experience for tenants as possible. You advise for example on how to pull together an attractive rental ad, what to take into account when signing a rental agreement or how to create a successful rental relationship for both parties. You also receive support requests for changes for profile settings from landlords or tenants reaching out for advice on how to be found by landlords over email or chat which you naturally take pride in solving. This is how your creativity, problem-solving skills, and result-driven mindset all come into play, making days varied, challenging, and fun!

Not everything is cotton candy clouds, so here’s the main opportunity to improve
You are joining a relatively new, small team in a big company, facing a fast-changing environment as multiple of our processes are still moulding while Qasa service is still finding its shape in the Finnish market (luckily our colleagues in Sweden have paved the way for us). Thus, a “Together we move mountains” mindset around changes will be of great help! On the other hand, the dynamic environment translates into learning and developing opportunities!

Goals
During your first six months, we expect you to settle into our team & community and start taking over your role. To assure you a smooth start, we prepare a few week onboarding to gradually guide you through the role, get to know your team and start touching hands with your first customers. So no need to take your firefighting equipment out the day you join us! Further down the road, we´re eager to see you create your relationships with our customers and develop practical solutions to increase our customers’ satisfaction with our service (and remember, we’re here to support you along the way!).

GOT YOUR ATTENTION? Let us hear from you!
If you are looking for a workplace and the role in which you could share your knowledge and expertise, learn and grow, get inspired, be yourself, and feel good, turn yourself in. We’re eagerly waiting for you to turn yourself in by Wednesday, May 31st.

ANY QUESTIONS?
Customer Success Manager Roosa Turunen is happy to answer any questions you might have about the role by email (roosa(at)qasa.fi) or by phone (+358 44 969 4214) on Wednesday 24th of May at 14:00-15:00 or Monday 29th of May at 10:00-11:30.

RECRUITMENT PROCESS?
1. 60 min chat with Customer Success Manager Roosa (your background & skills, career goals, role goals & Qasa as an employer)
2. 60 min catch up with Juhana, Country Director, Venla, Talent Acquisition Lead, and Roosa (diving deeper into your background & skills, your career goals and life with us)
3. Reference check and offer time

Qasa doesn’t accept unsolicited profiles from recruitment agencies and won’t pay fees to any third-party agency or company that doesn’t have a signed agreement with us. If provided, we're free to contact the profiles ourselves.