Global Customer Success Manager
- Applications are considered on a rolling basis
- Linköping
Passionate about customer care, have techskills and a medical background such as physiotherapy, nursing or medical doctor...? Look no further. We’re hiring a Global Customer Success Manager.
Customer obsession is one of our core values at Sectra. Delivering an extraordinary customer experience is an important part of who we are as an organization. This value also permeates our team as you are surrounded by helpful, competent colleagues, and a mentor who will ensure that you enter your new role in the best possible way. You will be part of a team with good group spirit that shares lots of laughs together, all driven by doing a good job.
What is a Customer Success Manager?
The Customer Success Manager cares about the customers. She/he should know what the customers are working on, what goals they have, and what they expect to achieve with our product, a webbased learning portal for medical education.
Equipped with this information, the Customer Success Manager fosters short- and long-term success by solving problems before the customer even knows they're there, and pitching new ideas for how customers can use the product in the best possible way,
From pre-sales to post-purchase, the Customer Success Manager completes a variety of tasks and creates a mutually beneficial relationship with the customers. This includes aligning different parts of the organization to maintain proactive deliveries and plannings such with sales and support.
The customer should always be at the forefront of your attention. Their success equals your success, and the more you can invest in their needs and goals, the more successful you’ll be in this position.
Work with great people
Skills & Requirements
Some of your key responsibilities will be:
- Maximize customers' value and use of our product and service.
- Advocate for Sectra; a positive reputation will not only keep your customers satisfied, but it will also encourage them to refer their colleagues.
- Onboarding new customers and ensuring they get the best possible start with Sectra Education Portal.
- Proactively checking in with and meeting customers to ensure they stay on track and successfully reach their goals.
- Customer data analysis to understand how our product is used by the customer with the goal of full adoption.
- Occasionally, you may be invited to join sales meetings with potential customers to support and advise with your product and clinical/(domain) expertise.
- As part of the Customer Success team, you will be at the heart of things and collaborate tightly with both the sales team as well as the product team, to constantly innovate and optimize our ways of working and offer a leading product.
- Approx. 50% travel.
For this position, the following requirements apply:
- Customer-First mindset with a consultative nature. Able to build relationships and trust quickly and for the long term.
- Medical background e.g./such as physiotherapist, medical doctor, nurse, pathologist or similar and/or teaching experience, (PACS experience an asset).
- Strong proactive communication, written and verbal skills, English and Spanish.
- Experience in a customer facing role.
- Active listening and problem-solving skills.
- Doer with ability to drive many tasks and projects at the same time.
- Organized and work well independently, while also being a humble team player.
It is also worth mentioning that interests outside of work such as sports, leadership, music and singing, horse riding or flying (if you have a pilot's license you can fly to our customers in our Sectra aircraft) or anything else that makes you stand out. Not for the role of Customer Success Manager but for your role as “Sectrait”.
Please make sure to attach your Resume and Cover letter into your application.
We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.
Learn more about our recruitment process here.
If you have any questions about this job, don't hesitate to contact us:
Hiring Manager
Catrin Spens, Customer Operations
Great Place to Work
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
Making a difference
Göra skillnad
Personlig utveckling
Global miljö
Grymma kollegor
Innovation och teknologi
Kundfokus
Fantastiske kollegaer
Arbejde tæt på kunderne
Innovation & Teknologi
Globalt miljø
Personlig udvikling
Gør en forskel
Je maakt écht verschil
Persoonlijke ontwikkeling
Duurzaamheid
Leuke collega’s
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Personlig utvikling
Globalt miljø
Fantastiske kollegaer
Innovasjon og teknologi
Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
Catrin Spens | Contact Person
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