Associate, Scale Customer Success (Remote or hybrid, Sweden or Spain)

Skills & Requirements

WHAT YOU WILL NEED TO BE SUCCESSFUL

We are looking for a team member that is proactive and communicative and enjoys being a part of a small, tight-knit team. You are efficient at managing multiple subjects of varying complexities and are driven by continuous learning and growth.

Specifically, we are looking for someone with the following toolbox:

• University degree in Business, Engineering or equivalent
• You have at least 3 years of experience working in Customer Success or other customer-facing role in complex B2B Software-as-a-Service solutions
• You have an understanding of the renewable energy market as well as the management and operations of renewable assets, and are excited to learn and grow within this industry
• You have excellent written and verbal communication skills, and are able to create effective communication materials, such as email campaigns, best practices guides, webinars, and one-to-one calls. You know how to communicate with different stakeholders, including technical and non-technical clients
• Your professional English must be fluent and flawless
• You think technically and manage both details and high-level goals
• You are able to stay on top of multiple tasks and projects at once and maintain detailed records of customer interactions and progress
• You are able to prioritize your work based on relevant data and adjust plans accordingly
• You take responsibility, work autonomously and escalate issues as required
• You are enthusiastic about being a part of a dynamic team and contribute to the growth and success of Power Factors

We see it as an extra plus if you have experience in the following:

• Proficient use of Customer Success platforms (such as Gainsight) or marketing automation platforms
• Working experience in the renewable energy industry

Overall, we need fierce but humble people to help us achieve our ambitious plan. Join us to fight climate change with code!

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

• A humble cause with a clear purpose– you will help us fight climate change with </code> every day at work. We aim to be environmentally conscious in all aspects of our operations.
• Work with passionate experts and top-talents in your field– we are proud of our highly skilled crowd and the savviness each of us brings to the team.
• Friendly and uplifting atmosphere– we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away.
• Flexible hours and workplace – it is the result that counts, not when or where. Our hybrid/remote work setup allows everyone to set themselves up for success and create a more sustainable work-life balance.
• All the benefits you expect (and more)– besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).