We are looking for an Associate, Scale Customer Success to complete our team and work with our renewable energy customers globally. As a part of Power Factors’ Customer success team, your mission is to ensure that our clients achieve their desired outcomes and have a positive experience with Power Factors' solutions.
The Scale Customer Success team is spearheading new ways to accomplish our mission in a more data-driven and scalable way. We are versatile, open-minded, and work each day with the intention to make an impact for ourselves, our clients, Power Factors, and the planet.
The Associate, Scale Customer Success role is a perfect role for someone who has an exceptional drive to execute and iterate on programs, is a strong written and oral communicator and is highly adaptable. Part project manager, content creator, business consultant and product expert, you will own one-to-many customer engagements for our long-tail customers.
This position will be placed either in Sweden or in Spain. You will need to be eligible to work in any of the countries mentioned to be considered for this position.
WHAT YOU WILL BE DOING
Are you ready to take on a dynamic and challenging role as a member of the Scale Customer Success team? You will be at the forefront of ensuring the success, experience, and retention of a shared book of accounts.
With your keen eye for detail and exceptional communication skills, you will engage customers effectively through various 1:1 and 1:many communication efforts at different stages of the customer lifecycle. You will also be responsible for maintaining a complete understanding of our data analytics software products for renewable energy assets, and their use cases in the industry. As a key point of contact for our customers, you will have the opportunity to proactively address and resolve important situations that may arise within pooled accounts, contributing to their ongoing success. Additionally, you will have the opportunity to participate on other projects supporting the overall success of the business.
WHAT YOU WILL NEED TO BE SUCCESSFUL
We are looking for a team member that is proactive and communicative and enjoys being a part of a small, tight-knit team. You are efficient at managing multiple subjects of varying complexities and are driven by continuous learning and growth.
Specifically, we are looking for someone with the following toolbox:
We see it as an extra plus if you have experience in the following:
Overall, we need fierce but humble people to help us achieve our ambitious plan. Join us to fight climate change with code!
LIFE @ POWER FACTORS
We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.
WHY JOIN US
Fast-growing and dynamic team
Focus on curiosity and learning
Office in central Gothenburg
Fresh fruits & free drinks
Talented and passionate people
Global working environment
ABOUT POWER FACTORS
Power Factors develops software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions. Power Factors fights climate change with code.
Power Factors has incorporated its four flagship solutions Drive, Greenbyte, Unity and BluePoint to build an integrated suite of open and smart apps. These apps are purpose built for asset management, field service optimization, and performance optimization. Leveraging the domain expertise and machine learning-based advanced analytics within these apps, customers can maximize the value of their renewable assets to stay competitive.
Power Factors’ renewable energy software platform is one of the most extensive and widely deployed solutions in the market with nearly 200 GW of wind, solar, hydro, and energy storage assets managed worldwide.
Learn more at powerfactors.com.