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Finnish speaking customer service agent

  • Stockholm

We are currently searching for a Finnish speaking customer service agent in Stockholm. As a Finnish speaking customer service agent, you will be a part of Qliro’s growing team, Customer Operations. At Qliro you have the chance to be a part of and expand our business together with competent colleagues who are passionate about delivering world class service to our customers.

Your role at Qliro:

As a Finnish speaking customer service agent, your job assignment will include answering incoming calls and e-mails from customers and help find the best possible solution to their concerns.

As a part of the Finnish customer service team, you will also be making a difference by being the customers’ voice inside the company.

Together we work on making a close and long-term relationship with our customers and merchants. We constantly work on building additional value for our customers and therefore it is important for you to be driven and committed, thrive with a fast pace and be passionate about delivering great service.

You are expected to help us anchor customer focus within the organization by taking customer feedback and needs forward to your colleagues working with product development.

As the company is in an exciting conversion phase, we expect all employees to be proactive, take responsibility and constantly work on improving our routines and processes.

Working hours are currently 08:00-17:00 on weekdays.

Work with great people

Niklas
Engineering Manager, Merchant Products
"Working with fantastic people makes Monday the best day of my week"
Nooshin
Software Engineer, Consumer Finance
"I have the opportunity to work with my awesome colleagues on an everyday basis as well as hack days when we want to try new technologies"
Ashesha
QA Engineer, Merchant Products
"I love the Qliro culture because it provides me with opportunities to grow both professionally and personally"
Michael Bengtsson
System Owner
"Working with inspired and talented colleagues is energizing and brings out the best in you."

Skills & Requirements

Who are we looking for?

  • You love service and customers, you are precise, structured and stress resistant.
  • You are positive and think it is fun to grow in your role. Further we think you have good analytical skills and are used to working on a computer.
  • You have good understanding of Finnish and can fluently communicate with Finnish customers in both speech and text.
  • It is a merit if you can speak any other Nordic languages as well, but it is not a requirement.

What can we offer you?

We offer you a trustworthy position and a possibility to excel in a fun and stimulating environment. Qliro offers a dynamic and fast-paced Fintech environment with teams of driven and flexible individuals. We thrive on challenges, personal growth and you will be able to excel within the company. We have a learning and development focused environment with an emphasis on knowledge sharing and training. We work hard to create a workplace which is diverse and inclusive, where you can have a great work-life balance and love the work you do.

In terms of compensation - You’ll get an attractive salary, pension, and insurance plans, along with 25 days annual leave and some great staff discount on purchases within the group.

Great Place to Work

  • Fantastic colleagues

  • Centrally located office

  • Be part of an entrepreneurial culture

  • Diverse and inclusive workplace

  • Flexible hours and great work-life balance

  • Attractive salary, pension and insurance plans

  • 30 days' annual leave

  • Great staff discount on purchases within the group

About the company

Qliro is on a mission to become the champion of digital consumer finance in the Nordics. Our company was founded in 2014 and we have grown to a team of over 200 people from over 30 different countries, and over 2,5 million unique customers have used our payment products. We see great opportunities ahead in building new innovative financial and payments products, to solve the everyday problems of millions of Nordic consumers. We do this by building products based on three basic principles: simplicity, value for money, and great customer experiences.

We do what we do because we love modern technology. We believe in disrupting the way things always have been done. With our mindset and our genuine passion for creating amazing consumer and merchant products and services, we see ourselves as forerunners in transforming the payments and consumer finance industry in the Nordics.

We are a part of Qliro Group, the leading e-commerce group in the Nordics, with Kinnevik as the largest owner. Qliro is a regulated company under the supervision of the Swedish financial supervisory authority (Finansinspektionen).

Want to learn more about us as an employer please visit our career page.

What do we value?Empty

Be smartWe think sales, manage and optimize by facts and hard data

Drive speedWe are agile, which makes us great at executing and communicating ideas

Build for scaleWe see the bigger picture and think ahead of the game

Love customersWe strive for simplicity and transparency, always listen, respond and walk the extra mile for our customers

Share solutionsWe help each other, share knowledge and learn from our mistakes

Linn Åkerlund | Hiring Manager

I'm interested
Qliro AB

Stockholm
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