Account Manager

Skills & Requirements

The areas of responsibility:

• Commercial responsibility for your accounts

• Ensure customer experience and a high customer value, develop commitment and increase customer satisfaction, all to secure long-term relationships, increased revenue and continued growth where possible

• Categorizing customers into possibilities of up-sell and making sure our offering to the customer develops and changes to meet their needs

• Continuous collaboration, holding business reviews, being the customers spokesperson internally in nShift on behalf of the customer

• Collaborating with relevant nShift departments to ensure customer satisfaction and retention

• Increase nShift’s footprint within the customer (upsell and cross sell), increase the scope of nShift’s products in use (functions and functionality), broaden the use (target new departments, etc. at customers), where possible.

• Securing customer advocacy

Requirements:

• Proven commercial and business acumen.
• Fluency in Norwegian and English (written and spoken)
• Legal/contractual understanding with ability to review, analyse and draw commercial conclusions from the context
• Conduct business reviews and account planning meetings
• Experience from qualifying and prioritizing business opportunities
• Negotiation skills
• Good ability to organize, including prioritizing, planning, assigning and controlling objectives
• Understanding of financial terms and common expressions such as ROI calculations, Recurring revenue, Non-recurring revenue etc.
• Positive and team-oriented attitude
• Industry expertise preferred, e.g. previous experience working within Technology/Logistics B2B/SaaS

Preferred experience

• Bachelor's degree in Business Administration/Economics/Marketing/Tech
• 5 years of account or sales Management experience
• Experience from enterprise level large accounts

Personality traits and skill set

• Commercially driven approach
• Independent, takes initiative
• Good communication and networking skills
• Structured presenter with strong value based selling skills
• Good verbal and writing skills in addition to capabilities to articulate value and concepts to decision making personnel
• Good ability to work under pressure and deal with tight deadlines with high energy and resilience
• Optimistic, can-do attitude
• Solid communication-, and networking skills
• Driven, high-energy personality with proven executing capabilities – result oriented.

Meet Your Manager

Henrik Sandstrom
Head of Account Management
Sweden & Norway

How long have you worked for nShift?

I Joined nShift in August 2018, so a bit over 4,5 years now.

What do you love about nShift?

• The people! I love the fact that although we are quite young as an integrated company, colleagues are great and helpful and there are such a variety and broad spectrum of competence in nShift
• The learning curve! Coming from the global freight forwarding industry into a SaaS company has been challenging but very rewarding. I´ve learnt so much during my time here and haven´t regretted joining nShift a single day.
• The products! We have so great products that create value for customers every day. Its business critical our products are working at all times and that keeps us sharp and on toes as an organisation

What difference will this role make to nShift if I join?

You will fill an important role for our many larger Norwegian customers. As a SaaS company acting in a quite complex area of business we need to secure that we are attentive, drive dialogues and help our customers succeed using our products.

Speaking Norwegian and being knowledgeable with Norwegian businesses and culture and way of life will increase our ability to be closer to our customers and strengthen the relationships.

Being a member of the GAM team based in Norway will also enable us to more swiftly participate in events, meetings and more for the Norwegian market.