You are a visionary strategic thinker with the passion to create better customer experiences. You are used to lead customer centric transformations within organizations with a human centric approach. You are a trusted advisor driven by business growth and transformation and you are no stranger to presenting ideas to senior stakeholders and C-level in order to create impact. You act as an ambassador of company culture and get inspired by people around you.
In order to master in this role, you have:
Solid experience in strategic consulting, customer-centric business development or other relevant area of consulting with the ability to create an impact that will take future businesses forward
Experience in the financial sector is an asset as well as experience in process development in large organizations
A good understanding of our customers’ business and strategy and the ability to work as the trusted advisor for your customers providing added value in each encounter
Excellent business acumen and a strong strategic and commercial approach to develop existing customer relationships and discover new opportunities
Ability to fluently communicate service offerings and link these directly to customers’ key performance indicators
Track record of successfully delivering strategic transformation work for customers with demonstrated results and impact
Experience in framing and overseeing projects and taking a holistic responsibility that ensures excellent final deliverables
Inbuilt leaderships skills and the ability to inspire multidisciplinary teams
Excellent collaboration, communication and facilitation skills
A genuine interest for constant personal development
Fluent Finnish and English skills
Passion to work in a creatively driven agency environment
On a regular day at Hellon, you:
Deliver value and business growth for our customers as the Trusted Advisor within accounts and projects
Take a leadership role in developing new business by identifying growth opportunities within existing customers
Gain in-depth understanding of your customers’ business strategy, service offerings, organization, processes, and decision-making structures and based on these systematically drive your projects to create value for the customer
Develop close relationships with customers and other key stakeholders
Facilitate meetings, working sessions and workshops with sensitivity to customer and team needs
Utilize the combination of strong analytical ability and creative thinking to evaluate end-to-end customer experiences across multiple channels and customer touch points
Our promise to you:
In return we welcome you to our ambitionary (ambitious+visionary) team of supertalents where we do not put barriers to our imagination and we are brave enough to go beyond the logical and traditional thinking. We work in an environment where we are free to be who we are, not judged and unbiased. We celebrate an equal workplace where competitiveness and ambition are healthy and where we are driven by team work.
We at Hellon have been creating unique and successful customer experiences since 2009. Helping organizations transform towards customer centricity is our passion. We do this by improving the employee experience and culture.
Our award winning work reflects the Hellon drive and values: We are contemporary, pushing the boundaries of customer experience development. We are professional with strong academic background and fact based design. We are result oriented and resilient, constantly working towards the maximum impact. We do this all with a human touch.