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Project Manager

Exciting and career-advancing opportunity for a technically savvy, customer-centric, and solution-focused professional to join an expanding international team!
We’re passionate about making shipping easy, by creating a community of connected customers, partners and carriers on a single platform, and are looking for a great Project Manager to help us fulfill our vision and mission.

Purpose of Role
As a Project Manager at nShift, you will be responsible for working closely with the Sales team to ensure that projects are scoped correctly and that customers are fully prepared for project/program requirements and timelines. Your role will involve driving best practices and lessons learned within the project management discipline and aligning these practices with the rest of the organization.

You should have significant experience in gathering requirements, risk assessment, scope management, time management, resource and project planning and alignment, within budget, and documentation.

To be successful in this role, you should be familiar with a variety of concepts, practices, and procedures in the field and possess good judgment and strong leadership skills to accomplish goals. You will be responsible for leading and directing the work of others, educating and mentoring, as well as performing a variety of tasks. Interpersonal skills are crucial for this role.

Overall, your role as a Project Manager at nShift is crucial in combining the company's best resources and strengthening our abilities to scope and implement successful customer projects.

Overall responsibility

  • Project success and customer satisfaction
  • Scope adherence
  • Budget adherence
  • Time adherence
  • Risk/Issue management

Responsibility includes:

  • Project Management: Ensure all projects are executed and continue to be viable throughout the project lifecycle. The project should be delivered on time, within the scope, and within budget. Coordinate internal resources and third parties/vendors for the excellence of project execution.

  • POC: Serve as nShift’s point of contact throughout the project lifecycle towards our customers.

  • Methodology: Ensure all projects are compliant with the nShift project management framework and/or with the framework as agreed with the customer.

  • Signed documents: Define and conclude a signed statement of work (SOW) with the customer before the project starts. Create and maintain comprehensive project documentation.

  • Documentation: Ensure projects are managed through nShift chosen project management tool (NetSuite).

  • Budget compliance: Ensure all projects are executed in line with the approved budget. Meet budgetary objectives. Project time/cost need to be forecasted, tracked and invoiced to the customer within the agreed cadence.

  • Project Management tool (NetSuite): Manage changes to the project scope, project schedule and project costs using appropriate verification techniques and project management tools. Develop spreadsheets, diagrams, and process maps to document needs. Measure project performance using appropriate tools and techniques in line with the company standard.

  • Project planning: Create and ensure all projects are executed in line with the Project Plan. Deviations must be documented (i.e., CR process) and escalated if needed.

  • Risk management: Create and maintain a risk register for each project and take the lead in running and contributing to risk workshops. Perform risk management to minimize the project risks, report and escalate to management and Project Board as needed.

  • Workshops: Prepare and facilitate analysis workshops with the customer and gather finalized detail in a timely manner including documenting the output as such.

  • Project closure: Track project performance, specifically to analyze the successful completion of short and long-term goals.

Work with great people

Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Competence and experience:

  • Minimum of 2 - 5 years of Customer Facing Project management experience, and a desire to pursue a career path within project management. Proven management experience is crucial.
  • Industry expertise preferred, e.g., previous experience working within Technology/Logistics B2B/SaaS.
  • Strong written and oral communication skills in English.
  • Positive and team-oriented attitude
  • Documented ability to build and manage teams and effectiveness of execution.
  • Documented ability to manage budgets.
  • Project management experience, education, or PMI certification aligned to global standards.
  • Consultancy and customer experience preferred
  • Travel: ability to travel occasionally

Committed support from nShift Group:

  • Leadership & Support in customer engagements
  • Modern technology Suite access for Office365, Salesforce and Zendesk to
    support delivery of your role
  • Technical resources
  • Academy (Training in project management etc.)
  • Business Development insight to pipeline (Project sales and commercials)
  • A great place to work where you can make a difference


  • Remote and hybrid working options
  • Employee benefits platform
  • Family-friendly leave option
  • Private medical insurance
  • Training platforms and innovation days
  • Wellness allowance and other

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.

Jan Baran | Contact Person

I'm interested

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