WithSecure™ protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of sensitive information, and everything in-between. The best part about working for WithSecure is our people! We are a community of dedicated and passionate professionals that take workplace happiness seriously. If you’re looking for something that’s more than just a job – we’d love to hear from you.
We are now looking for a Technical Service Manager / Engagement Manager to join our Global Engagement team that is based in the Nordics, UK, US, and Singapore. This role is a part of Managed Services at WithSecure.
You will be responsible for managing customer relationships, leading the communications between our customers and internal service teams. Day-to-day, this role will be working directly with customers, ensuring that their requests are dealt with effectively and efficiently, and the internal project management team, making sure that your customers’ requests are proactively worked on in an efficient manner. This role bridges technical expertise and excellent customer experience.
What are we looking for?
Minimum of 3 years of experience in a customer facing role
Minimum 1-2 years of experience in enterprise IT and security architecture
What will you get from us?
Over 1,200 amazing colleagues in 18 offices
Possibility to protect the world
Work with best of class experts who care
Relaxed, open and fun working environment
Global with the spirit of a small company
Purpose – Why we exist
We are here to build and sustain trust in a digital society
We are here to build and sustain trust in a digital society — trust that is threatened by uncertainty, fear and worry caused by cyber attacks and crime.
Vision – Where we are heading
No one should experience a serious loss because of a cyber attack
We envision a future where no one should experience a serious loss or be put out of business because of cyber attack or crime. At least no one who puts their trust in us.
Mission – What we do
Accelerate transition to outcome-based security
Our mission is to research, innovate and build technologies, human expertise and delivery-business models that will accelerate our customers’ and partners’ transition to outcome-based security.
Diversity & Inclusion:
WithSecure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability.
We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you!