Application Support Consultant with French and English
- Applications are considered on a rolling basis
- Iași
The Customer Support functions is made up of more than 230 Basware experts globally. Customer Support provides professional, efficient and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
Your tasks:
- Providing Customer Support for incoming support requests and incidents
- Consulting of customers regarding our own solutions via telephone and e-mail
- Follow up and clearing of support requests via our support tool with respect to the agreed SLA
- Collaboration with other internal teams to provide timely resolutions
Work with great people
Skills & Requirements
We are looking for a motivated person opened to continuous improvement and growth within Basware.
To be successful in this position we would like you to have:
- Previous working experience in a customer facing ICT-role is nice to have;
- Customer and people skills. Able to set customer expectations and lead calls with the customer;
- Strong sense of urgency and attention to detail;
- Problem solving abilities/mindset;
- Can work per defined procedures;
- The ability to create structured documentation;
- You have a bachelor’s degree with a focus on computer programming / economics or experience through similar position(s).
Required skills and behavior:
- You are customer oriented
- You are a quick learner and you are eager to learn new things;
- Familiar with Databases, SQL, TCP/IP Networking, Firewalls, Identity and Access Management: Roles and Groups, Policies and Permissions;
- Knowledge of at least one of EDI, XML, XSLT or Regular Expressions;
- Basic understanding of invoice flow between companies;
- Strong customer communication skills in English and French.
#LI-Hybrid
Great Place to Work
We Drive Customer Value
We Take Ownership
We Are Bold
About the company
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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