Application Support Consultant with French and English
- Applications are considered on a rolling basis
- Iași
The Customer Support functions is made up of more than 230 Basware experts globally. Customer Support provides professional, efficient and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
Your tasks:
- Providing Customer Support for incoming support requests and incidents
- Consulting of customers regarding our own solutions via telephone and e-mail
- Follow up and clearing of support requests via our support tool with respect to the agreed SLA
- Collaboration with other internal teams to provide timely resolutions
Work with great people
Skills & Requirements
We are looking for a motivated person opened to continuous improvement and growth within Basware.
To be successful in this position we would like you to have:
- Previous working experience in a customer facing ICT-role is nice to have;
- Customer and people skills. Able to set customer expectations and lead calls with the customer;
- Strong sense of urgency and attention to detail;
- Problem solving abilities/mindset;
- Can work per defined procedures;
- The ability to create structured documentation;
- You have a bachelor’s degree with a focus on computer programming / economics or experience through similar position(s).
Required skills and behavior:
- You are customer oriented
- You are a quick learner and you are eager to learn new things;
- Familiar with Databases, SQL, TCP/IP Networking, Firewalls, Identity and Access Management: Roles and Groups, Policies and Permissions;
- Knowledge of at least one of EDI, XML, XSLT or Regular Expressions;
- Basic understanding of invoice flow between companies;
- Strong customer communication skills in English and French.
#LI-Hybrid
Great Place to Work
We embrace a growth mindset.
We empower through accountability.
We dare to try.
We value every individual.
About the company
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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