Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})

System Specialist Network & Workplace – Stockholm, Sweden (Office/Hybrid)

  • Applications are considered on a rolling basis
  • Stockholm
  • Applications are considered on a rolling basis
  • Stockholm

We want a new System Specialist to check in with us in Stockholm, Sweden!

As our System Specialist within network & workplace, you will provide technical specialist competence for business-critical IT services and systems in the daily operational work, as well as being a technical resource in projects to ensure operational stability and enable a reliable and consistent development process.

You will coordinate changes and releases according to set a roadmap together with vendors, lead problem management analysis to eliminate recurring incidents for our IT services and systems, and improve the incident management process to enable the most efficient service towards the business. We offer an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative and friendly environment.

Main activities and responsibilities:

  • Collaborate with vendors and IT service managers to improve network and workplace services/systems according to set roadmaps
  • Improve the incident management process for our IT services/systems by create and maintain support scripts/knowledge base articles, add request items on the service portal etc.
  • Work with problem analysis for recurring incidents according to the problem management process
  • Perform specific tasks according to the change & release management process, for example service specific deliveries to support upgrades, service modifications and the openings, closings, re-brandings and renovations
  • Assist in ordering and configuration of new functions
  • Suggest IT service/system improvements to increase efficiency to IT service manager or service desk
  • Perform knowledge sharing such as trainings, documentations etc.
  • On a frequent basis, create KPI reports, analyze trends and recommend actions
  • Act as resource/lead for testing in line and projects
  • Project resource in development projects as subject matter experts, where applicable
  • Record relevant data in the ITSM tool

Work with great people

Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."

Skills & Requirements

Skills & Background:

  • Deep technical Knowledge and experience in workplace and network related IT services/systems
  • Expertise in ITIL, particularly incident/problem management and request fulfillment
  • Experience with Microsoft intune & endpoint configuration manager and azure active directory
  • Network hardware experience across multiple brands (switches, access points, routers, firewalls, cabling)
  • Knowledge in network troubleshooting and IT assessments and management
  • Experience in WAN, LAN, Wi-Fi, firewalls & network security
  • Understanding/creating network drawings
  • Experience in Windows 10 & 11
  • Experience in Aruba /Cisco/Ruckus/Fortinet
  • Proficiency in English
  • Proficiency in Swedish is meritorious


  • You share our values and cultural beliefs - BE A PRO BE YOU BE CARING BE BOLD Read more here
  • Good communication skills
  • Problem solving-attitude
  • Service and delivery oriented


This is a full-time employment. You will be part of Group IT which is a European function even though we have most of our presence in the Nordics. We have a warm and friendly approach and we love to welcome new members to our team.

We promote a flexible work life with a good balance between work and free time. All applications will be processed continuously, so please apply as soon as possible. Great emphasis will be placed on personal qualities.

Unfortunately, we are not able to support with any relocation assistance, and can therefore only consider applicants already located in Sweden.

You are welcome to apply either in Swedish or English!

Keywords: Infrastructure Specialist, Network, Workplace, ITIL, Network Security, Workday, Incident Management, Problem Management, Network Configuration

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?


Visste du att...TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Jenny Holmberg | Contact Person

I'm interested
Scandic Hotels Group

Visit website