Service Delivery Manager
Are you a skilled Service Delivery professional looking for your next opportunity? We're looking for a motivated and experienced Service Delivery Manager to join our IT team!
In this role, you'll manage the delivery of IT services to our internal customers in 5 different countries, ensuring they meet agreed-upon service levels and quality standards. Your team will also manage workplace-related equipment and infrastructure, such as desktops, laptops, printers, and network connectivity.
To succeed as Service Delivery Manager, you'll need strong technical knowledge of infrastructure systems, excellent project management skills, and outstanding communication skills. You'll also have hands-on experience in implementing infrastructure solutions and managing processes workplace-related equipment and infrastructure. If you're passionate about delivering exceptional IT services and committed to continuous improvement, we'd love to hear from you!
What you will get to do:
- Manage the delivery of global IT services to our internal customers, ensuring they meet agreed-upon service levels and quality standards
- Manage workplace-related equipment and infrastructure, such as desktops, laptops, printers, and network connectivity
- Lead and manage a team of IT professional, providing guidance and support to help them meet their objectives
- Develop and maintain service delivery processes and procedures
- Collaborate with other CIO and other members of the team to ensure seamless service delivery across the group
- Develop and maintain relationships with internal customers or users to understand their needs and requirements
Work with great people
Skills & Requirements
Skills & Requirements:
- Degree in Computer Science, Information Systems, or related work experience
- Technical knowledge of infrastructure systems, including computer networks, servers, storage systems, software, cloud services, and other IT infrastructure
- Excellent project management skills, with the ability to manage multiple projects simultaneously
- Strong communication skills, with the ability to communicate effectively with technical and non-technical stakeholders
- Hands-on experience in implementing infrastructure solutions and managing workplace-related equipment and infrastructure
- Ability to motivate, engage and develop team members
Great Place to Work
Blood donation during working hours
Opportunity for remote work
Annual conference in an exciting location
Cozy office in a turn-of-the-century villa
Biking distance from Uppsala city center
Weekly wellness hour with personal trainer
We encourage an active lifestyle
We provide the hardware you need to perform
Inclusive work environment
Monthly social activities
We are located close to train, metro and bus
Free lunch, snacks and beverages
Career and skills development support
Flexible with working from home
Flexibel arbetsplats, variera hemifrån och kontor
Pension- och sjukförsäkring
Lunchförmån
Friskvårdsbidrag
Utrustningen du behöver: dator, mobil, abonnemang
Betald föräldralön
Flexible workspace
Attractive employment package
Flat organizational structure
Transparency
Good colleagues
Social sustainability focus
Inclusive work environment
Friday bar
We provide pension and health insurance
Long careers
Exercice and culture benefit
Friendly working culture
Bicycle benefit
Interesting carrier paths
International working environment
Remote-work opportunity
Flexible working hours
Hybrid working - work both at office and at home
Free parking spaces
Free cold and hot drinks
Flat hierarchies
International environment
Good transportation connection to our office
Start-up flair
About the company
HVD Group is developing rapidly and is working hard to conquer the European market on software for craftsmen. We are a team of over 200 people in multiple locations working locally and globally to achieve our mission. Our teams are changing the industry and improving the everyday life of thousands of workers and businesses - from the family-owned to enterprise customers.
Through innovative technology and years of expertise in the craftmanship industry, we have successfully partner with over 10,000 customer and gained trust of 100,000 users in different segments of the industry. Our vision is to become the European leader in providing business systems for the craftsmen industry. To accomplish this ambitious goal, we need to continue building our teams with strong talent, like yourself.
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