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Service Delivery Manager

Are you a skilled Service Delivery professional looking for your next opportunity? We're looking for a motivated and experienced Service Delivery Manager to join our IT team!

In this role, you'll manage the delivery of IT services to our internal customers in 5 different countries, ensuring they meet agreed-upon service levels and quality standards. Your team will also manage workplace-related equipment and infrastructure, such as desktops, laptops, printers, and network connectivity.

To succeed as Service Delivery Manager, you'll need strong technical knowledge of infrastructure systems, excellent project management skills, and outstanding communication skills. You'll also have hands-on experience in implementing infrastructure solutions and managing processes workplace-related equipment and infrastructure. If you're passionate about delivering exceptional IT services and committed to continuous improvement, we'd love to hear from you!

What you will get to do:

  • Manage the delivery of global IT services to our internal customers, ensuring they meet agreed-upon service levels and quality standards
  • Manage workplace-related equipment and infrastructure, such as desktops, laptops, printers, and network connectivity
  • Lead and manage a team of IT professional, providing guidance and support to help them meet their objectives
  • Develop and maintain service delivery processes and procedures
  • Collaborate with other CIO and other members of the team to ensure seamless service delivery across the group
  • Develop and maintain relationships with internal customers or users to understand their needs and requirements

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
CRO
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
Supporter
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Skills & Requirements

Skills & Requirements:

  • Degree in Computer Science, Information Systems, or related work experience
  • Technical knowledge of infrastructure systems, including computer networks, servers, storage systems, software, cloud services, and other IT infrastructure
  • Excellent project management skills, with the ability to manage multiple projects simultaneously
  • Strong communication skills, with the ability to communicate effectively with technical and non-technical stakeholders
  • Hands-on experience in implementing infrastructure solutions and managing workplace-related equipment and infrastructure
  • Ability to motivate, engage and develop team members

Great Place to Work

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Weekly wellness hour with personal trainer

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Inclusive work environment

  • Monthly social activities

  • We are located close to train, metro and bus

  • Free lunch, snacks and beverages

  • Career and skills development support

  • Flexible with working from home

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Flexible workspace

  • Attractive employment package

  • Flat organizational structure

  • Transparency

  • Good colleagues

  • Social sustainability focus

  • Inclusive work environment

  • Friday bar

  • We provide pension and health insurance

  • Long careers

  • Exercice and culture benefit

  • Friendly working culture

  • Bicycle benefit

  • Interesting carrier paths

  • International working environment

  • Remote-work opportunity

  • Flexible working hours

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

HVD Group is developing rapidly and is working hard to conquer the European market on software for craftsmen. We are a team of over 200 people in multiple locations working locally and globally to achieve our mission. Our teams are changing the industry and improving the everyday life of thousands of workers and businesses - from the family-owned to enterprise customers.

Through innovative technology and years of expertise in the craftmanship industry, we have successfully partner with over 10,000 customer and gained trust of 100,000 users in different segments of the industry. Our vision is to become the European leader in providing business systems for the craftsmen industry. To accomplish this ambitious goal, we need to continue building our teams with strong talent, like yourself.


Luiza Brancacio | Contact Person

I'm interested
HVD Group

Danderyd
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