Customer Support Specialist (f/m/d)
We're thrilled to announce an exciting opportunity for a Customer Support Specialist to join our team at Handwerksdata in Meerbusch, Germany. As a software company specializing in ERP systems for the construction industry, we're seeking an individual who's passionate about technology, communicating and connecting with customers, and optimizing their business operations.
As a Customer Support Specialist, you’ll be an important part of our customer’s experience while also taking part in shaping our ways of working, focusing on high quality service.
What you will get to do:
- Serve as the primary point of contact for customers, assisting with both technical and general questions about our software via phone, email, and other channels
- Deliver excellent customer service while onboarding of our new customers
- Work collaboratively with internal teams, including product, development and sales to learn and improve our services and customer support
- Ensure that all customer interactions are documented and followed up on to maintain customer satisfaction
- Collaborate with Product Owner to implement and train new customers on our software, as well as participating in software testing projects
- Work on developing our growth in Germany and impact construction businesses!
Work with great people
Skills & Requirements
What we’d like to see in you:
- Background in commercial training (Kaufmännische Ausbildung)
- You have an aptitude and interest in technology and digital products
- You have a passion for helping others and have great communication skills
- Fluency in German and ability to communicate well in English for internal purposes
- Experience with MS Office tools
- Experience in customer support experience is a plus
If you're looking for a challenging yet rewarding role that allows you to combine your technical and customer service skills, then look no further! Apply today and join our dynamic team at Handwerksdata.
Great Place to Work
Blood donation during working hours
Opportunity for remote work
Annual conference in an exciting location
Cozy office in a turn-of-the-century villa
Biking distance from Uppsala city center
Weekly wellness hour with personal trainer
We encourage an active lifestyle
We provide the hardware you need to perform
Inclusive work environment
Monthly social activities
We are located close to train, metro and bus
Free lunch, snacks and beverages
Career and skills development support
Flexible with working from home
Flexibel arbetsplats, variera hemifrån och kontor
Pension- och sjukförsäkring
Lunchförmån
Friskvårdsbidrag
Utrustningen du behöver: dator, mobil, abonnemang
Betald föräldralön
Flexible workspace
Attractive employment package
Flat organizational structure
Transparency
Good colleagues
Social sustainability focus
Inclusive work environment
Friday bar
We provide pension and health insurance
Long careers
Exercice and culture benefit
Friendly working culture
Bicycle benefit
Interesting carrier paths
International working environment
Remote-work opportunity
Flexible working hours
Hybrid working - work both at office and at home
Free parking spaces
Free cold and hot drinks
Flat hierarchies
International environment
Good transportation connection to our office
Start-up flair
About the company
Handwerksdata GmbH's mission is to digitalize craft businesses with the help of our ERP solution so that they can focus on their core business. Based in Meerbusch (near Düsseldorf), we are part of the Swedish HVD Group, the market leader for craftsmen's software in the Scandinavian countries. For more than 52 years, the HVD Group has successfully developed software solutions and services specifically for craftsmen's businesses. Today, more than 5,000 companies already rely on the solutions of HVD Group and up to 100,000 users use our software daily.
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