Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})

Customer Support Specialist (f/m/d)

We're thrilled to announce an exciting opportunity for a Customer Support Specialist to join our team at Handwerksdata in Meerbusch, Germany. As a software company specializing in ERP systems for the construction industry, we're seeking an individual who's passionate about technology, communicating and connecting with customers, and optimizing their business operations.

As a Customer Support Specialist, you’ll be an important part of our customer’s experience while also taking part in shaping our ways of working, focusing on high quality service.

What you will get to do:

  • Serve as the primary point of contact for customers, assisting with both technical and general questions about our software via phone, email, and other channels
  • Deliver excellent customer service while onboarding of our new customers
  • Work collaboratively with internal teams, including product, development and sales to learn and improve our services and customer support
  • Ensure that all customer interactions are documented and followed up on to maintain customer satisfaction
  • Collaborate with Product Owner to implement and train new customers on our software, as well as participating in software testing projects
  • Work on developing our growth in Germany and impact construction businesses!

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Skills & Requirements

What we’d like to see in you:

  • Background in commercial training (Kaufmännische Ausbildung)
  • You have an aptitude and interest in technology and digital products
  • You have a passion for helping others and have great communication skills
  • Fluency in German and ability to communicate well in English for internal purposes
  • Experience with MS Office tools
  • Experience in customer support experience is a plus

If you're looking for a challenging yet rewarding role that allows you to combine your technical and customer service skills, then look no further! Apply today and join our dynamic team at Handwerksdata.

Great Place to Work

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Weekly wellness hour with personal trainer

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Inclusive work environment

  • Monthly social activities

  • We are located close to train, metro and bus

  • Free lunch, snacks and beverages

  • Career and skills development support

  • Flexible with working from home

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Flexible workspace

  • Attractive employment package

  • Flat organizational structure

  • Transparency

  • Good colleagues

  • Social sustainability focus

  • Inclusive work environment

  • Friday bar

  • We provide pension and health insurance

  • Long careers

  • Exercice and culture benefit

  • Friendly working culture

  • Bicycle benefit

  • Interesting carrier paths

  • International working environment

  • Remote-work opportunity

  • Flexible working hours

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

Handwerksdata GmbH's mission is to digitalize craft businesses with the help of our ERP solution so that they can focus on their core business. Based in Meerbusch (near Düsseldorf), we are part of the Swedish HVD Group, the market leader for craftsmen's software in the Scandinavian countries. For more than 52 years, the HVD Group has successfully developed software solutions and services specifically for craftsmen's businesses. Today, more than 5,000 companies already rely on the solutions of HVD Group and up to 100,000 users use our software daily.

Luiza Brancacio | Contact Person

I'm interested
Handwerksdata GmbH

Visit website