Technical Consultant
Purpose of Role
nShift is on an exciting high-growth journey and we are looking for one colleague to join our cohort in Norway, ensuring our customers have a great customer experience.
With nShift products being critical within our customer's end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.
To succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communications skills.
We are primarily looking for candidates within Norway but will evaluate all incoming applications for relevance. A hybrid working arrangement is possible.
Work with great people
Skills & Requirements
About you
- Positive and team-oriented attitude
- Customer-centric - with a Professional demeanor
- Good at time management
- Structured and orderly with a sense of urgency
- Flexible when the situation dictates it
The area of responsibility includes:
- Respond to customer requests in multiple channels
- Deliver Service Requests and help resolve Incidents
- Make sure we achieve SLA and CSAT goals
- Be "ahead of the workload" through proactive measures
- Expand your own Product/Domain Knowledge
- Participate in building a strong service-oriented team culture where knowledge sharing is central
Requirements:
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A Bachelor/Apprenticeship in IT/Service is preferred but not required
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Previous Experience in IT-Support or Customer Service
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SaaS Experience
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LogTech Experience (ERP/WMS/TMS)
Language Skills
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Fluent in English and a Nordic language (Norwegian or Swedish or Danish)
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Strong written and oral communication skills
Meet your Manager
Ioanna Kagia, Customer Support Manager
How long have you worked for nShift?
3 years
What do you love about nShift?
The first thing that comes to my mind is that there is always room to grow in nShift. I started as a technical consultant and was given the opportunity to advance to Customer Support Manager. nShift provides you with room to evolve and take the next step in your career. I also do love the rewarding nature of the job and the fact that we offer a variety of solutions provides a stimulating day.
What would your current team members say about your leadership or manager style?
I think they would agree that I am supportive and do my best to provide them with the tools they need in order to succeed, while also being flexible when needed and creating a good work-life balance. I believe that teamwork is the key to success.
What difference will this role make to nShift if I join?
Our passion is to deliver the best possible support to our customers. You will be part of our journey to see our customers succeed and grow with nShift.
About the company
nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.
Elena Nichifor | Contact Person
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