Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})

Customer Success Agent

Join Denmark's best customer relations team as a Customer Success Agent! If you are passionate about customer service, have a natural drive for proactive service, and thrive on helping people understand and use IT systems, this is the perfect opportunity for you.

As a Customer Success Agent, you have a passion for sharing your knowledge and helping customers through their journey of experiencing and implementing our products. Your ability to communicate effectively and quickly identify and relay the best solution is crucial to our success as a subscription-based company. As part of your day-to-day, you'll be onboarding our new customers, call our existing customers to follow up and improve their use of our system, while also navigating through our Customer Service and Customer Success teams. With your skills, you'll play an integral role in building and maintaining strong relationships with our customers.

What you will get to do:

  • Deliver excellent customer service through patient and dialogue-creating onboarding of our new users via phone, chat, and email
  • Communicate effectively with people and quickly identify and communicate the best solution
  • Develop and improve our existing customer relations and help users understand and utilize our system
  • Work independently, be solution-oriented, and maintain an overview in a busy environment with changing tasks
  • Handle many different cases simultaneously and deep dive into our products

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Skills & Requirements

What we'd like to see in you:

  • Fluency in Danish and ability to communicate in English for internal purposes
  • Experience working with customer success and a strong passion for service
  • High degree of independence and sense of responsibility
  • Flair for proactive customer service
  • Ability to handle many different cases simultaneously
  • Experience in subscription- based SaaS, is considered a big plus

If you are a team player with a positive attitude, looking for a challenging role with excellent opportunities for personal and professional development, then we want to hear from you! This is a full-time position with a competitive salary based on qualifications, pension plan, health insurance, and the possibility to work from home.

Great Place to Work

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Weekly wellness hour with personal trainer

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Inclusive work environment

  • Monthly social activities

  • We are located close to train, metro and bus

  • Free lunch, snacks and beverages

  • Career and skills development support

  • Flexible with working from home

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Flexible workspace

  • Attractive employment package

  • Flat organizational structure

  • Transparency

  • Good colleagues

  • Social sustainability focus

  • Inclusive work environment

  • Friday bar

  • We provide pension and health insurance

  • Long careers

  • Exercice and culture benefit

  • Friendly working culture

  • Bicycle benefit

  • Interesting carrier paths

  • International working environment

  • Remote-work opportunity

  • Flexible working hours

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

At Ordrestyring, our mission is to help thousands of tradespeople work smarter, making their everyday lives easier. Our innovative project management platform enables craftspeople from dozens of trade industries to digitize and optimize their workflow to save time, reduce costs and more.

As an employee at Ordrestyring, you'll be part of a dynamic team of dedicated specialists who are passionate about problem solving and supporting our customers' transition to the digital age. We are a group of 50+ colleagues of different backgrounds and nationalities who support, challenge and encourage one another to do our best and try new things.

Luiza Brancacio | Contact Person

I'm interested

Visit website