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Customer Support Specialist

Join our market-leading IT company as a Customer Support Specialist and be a part of Denmark's best support team! Help our users understand and use our cloud-based management system for craftsmen. We are seeking a passionate and service-minded individual with a strong drive to assist people in navigating our product.

As a Customer Support Specialist, you will play a vital role in ensuring our customers receive exceptional support. You will be the first point of contact and your excellent communication skills will be essential in providing solutions to their queries via phone, chat, and email. We believe that patience and a willingness to engage in dialogue are the key to delivering outstanding service. If you love interacting with people and have a talent for quickly identifying and communicating solutions, then this is the perfect opportunity for you to excel in a role where you can truly make a difference.

What you will get to do:

  • Provide competent advice and support to our users through patient and conversational support via telephone, chat, and email.
  • Communicate effectively with customers, quickly identify issues, and provide the best possible solution.
  • Work independently in a fast-paced environment, juggling multiple tasks while remaining solution-oriented.
  • Contribute to a positive and team-focused office environment while collaborating with 50 dedicated colleagues.

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Skills & Requirements

What we'd like to see in you:

  • Fluency in Danish and ability to communicate in English for internal purposes

  • Experience in telephone/online support is a plus.

  • Strong sense of responsibility and independence.

  • Passion for proactive support and natural drive to help customers.
  • Ability to handle multiple and diverse cases at the same time.
  • Digital mindset and ability to use different platforms.

If you are a team player with a positive attitude, looking for a challenging role with excellent opportunities for personal and professional development, then we want to hear from you! This is a full-time position with a competitive salary based on qualifications, pension plan, health insurance, and the possibility to work from home.

Great Place to Work

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Weekly wellness hour with personal trainer

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Inclusive work environment

  • Monthly social activities

  • We are located close to train, metro and bus

  • Free lunch, snacks and beverages

  • Career and skills development support

  • Flexible with working from home

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Flexible workspace

  • Attractive employment package

  • Flat organizational structure

  • Transparency

  • Good colleagues

  • Social sustainability focus

  • Inclusive work environment

  • Friday bar

  • We provide pension and health insurance

  • Long careers

  • Exercice and culture benefit

  • Friendly working culture

  • Bicycle benefit

  • Interesting carrier paths

  • International working environment

  • Remote-work opportunity

  • Flexible working hours

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

At Ordrestyring, our mission is to help thousands of tradespeople work smarter, making their everyday lives easier. Our innovative project management platform enables craftspeople from dozens of trade industries to digitize and optimize their workflow to save time, reduce costs and more.

As an employee at Ordrestyring, you'll be part of a dynamic team of dedicated specialists who are passionate about problem solving and supporting our customers' transition to the digital age. We are a group of 50+ colleagues of different backgrounds and nationalities who support, challenge and encourage one another to do our best and try new things.

Luiza Brancacio | Contact Person

I'm interested

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