Customer Support Specialist
Join our market-leading IT company as a Customer Support Specialist and be a part of Denmark's best support team! Help our users understand and use our cloud-based management system for craftsmen. We are seeking a passionate and service-minded individual with a strong drive to assist people in navigating our product.
As a Customer Support Specialist, you will play a vital role in ensuring our customers receive exceptional support. You will be the first point of contact and your excellent communication skills will be essential in providing solutions to their queries via phone, chat, and email. We believe that patience and a willingness to engage in dialogue are the key to delivering outstanding service. If you love interacting with people and have a talent for quickly identifying and communicating solutions, then this is the perfect opportunity for you to excel in a role where you can truly make a difference.
What you will get to do:
- Provide competent advice and support to our users through patient and conversational support via telephone, chat, and email.
- Communicate effectively with customers, quickly identify issues, and provide the best possible solution.
- Work independently in a fast-paced environment, juggling multiple tasks while remaining solution-oriented.
- Contribute to a positive and team-focused office environment while collaborating with 50 dedicated colleagues.
Work with great people
Skills & Requirements
What we'd like to see in you:
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Fluency in Danish and ability to communicate in English for internal purposes
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Experience in telephone/online support is a plus.
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Strong sense of responsibility and independence.
- Passion for proactive support and natural drive to help customers.
- Ability to handle multiple and diverse cases at the same time.
- Digital mindset and ability to use different platforms.
If you are a team player with a positive attitude, looking for a challenging role with excellent opportunities for personal and professional development, then we want to hear from you! This is a full-time position with a competitive salary based on qualifications, pension plan, health insurance, and the possibility to work from home.
Great Place to Work
Blood donation during working hours
Opportunity for remote work
Annual conference in an exciting location
Cozy office in a turn-of-the-century villa
Biking distance from Uppsala city center
Weekly wellness hour with personal trainer
We encourage an active lifestyle
We provide the hardware you need to perform
Inclusive work environment
Monthly social activities
We are located close to train, metro and bus
Free lunch, snacks and beverages
Career and skills development support
Flexible with working from home
Flexibel arbetsplats, variera hemifrån och kontor
Pension- och sjukförsäkring
Lunchförmån
Friskvårdsbidrag
Utrustningen du behöver: dator, mobil, abonnemang
Betald föräldralön
Flexible workspace
Attractive employment package
Flat organizational structure
Transparency
Good colleagues
Social sustainability focus
Inclusive work environment
Friday bar
We provide pension and health insurance
Long careers
Exercice and culture benefit
Friendly working culture
Bicycle benefit
Interesting carrier paths
International working environment
Remote-work opportunity
Flexible working hours
Hybrid working - work both at office and at home
Free parking spaces
Free cold and hot drinks
Flat hierarchies
International environment
Good transportation connection to our office
Start-up flair
About the company
At Ordrestyring, our mission is to help thousands of tradespeople work smarter, making their everyday lives easier. Our innovative project management platform enables craftspeople from dozens of trade industries to digitize and optimize their workflow to save time, reduce costs and more.
As an employee at Ordrestyring, you'll be part of a dynamic team of dedicated specialists who are passionate about problem solving and supporting our customers' transition to the digital age. We are a group of 50+ colleagues of different backgrounds and nationalities who support, challenge and encourage one another to do our best and try new things.
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