Director of HR & Talent

Job Description

The Conduit in Oslo is seeking an accomplished and passionate Director of HR & Talent to lead our human resources function. The Director of HR & Talent will play an instrumental role in handling all recruitment, training, and development and HR administration functions required to ensure operations are fully staffed with qualified employees in a positive, safe, and healthy work environment. Essential to this task is the capability to find and inspire great talent to be part of The Conduit in Oslo’s team, establish policies and procedures to train and measure performance, and the ability to act as a leading advocate for the company.

As our ideal candidate, you will have the vision and capacity to build an amazing employee experience for all existing and prospective employees of The Conduit in Oslo, helping make it a leading company to work for in Norway. You should have:

• Deep knowledge of HR, legislation, and compliance
• A passion to develop and instill a healthy and supporting company culture amongst all employees in a thriving team based on The Conduit’s mission, vision, values, and strategies
• Characteristics of an inspiring leader and supporter to provide positive mentorship and guidance to managers and employees. A healthy dose of Emotional Intelligence (EQ) and the ability to connect with staff at all levels
• Strong communication skills to promote The Conduit as a leading employer, useful for all recruitment, hiring, and staff retention purposes
• The ability to analyse all levels of HR, from recruitment to onboarding, training, performance to turnover, to identify business strengths, weaknesses, opportunities, and threats, and develop meaningful and achievable action plans for each
• Work experience in hospitality, and ideally experience in openings.
• Understanding of the nature of how to develop culture and motivate employees working within a dual profit-purpose organisation.

Responsibilities & Key Duties

Employee Relations

• Promote strong and effective Employee relations throughout all Conduit in Oslo operations.
• Establish and oversee internal employee communications programs including orientation, newsletters, recognition programmes, etc.
• Seek to know all employees by name, and maintain a relationship of trust and confidence with each.
• Maintain an open-door policy where employees and managers can seek guidance as needed.
• Be readily available to handle employee queries and resolve issues in a timely and professional manner.
• Assess the condition of employee facilities and make recommendations on maintenance repairs or renovations and refurbishments requiring capital expenditure budgets.
• Be an integral part of creating a culture of nurturing and respect, with the goal of having a happy and effective team in all operations.

Recruitment

• Develop and lead all aspects of recruitment to ensure the best candidates fill vacancies
• Ensure job descriptions are appropriate with suitable responsibilities, reporting structures, KPIs, etc
• Analyse and understand the competition’s strengths and weaknesses in recruitment, benefits, training, development, etc., and successfully direct recruitment and development activities for each
• Stay up to date on industry trends and incentives of interest to attract target employees
• Seek to reduce and minimise turnover and increase employee satisfaction and retention.

Training and Development

• Ensure standards, policies, and operating manuals of all operations are updated and communicated properly to employees through orientation and ongoing training
• Handle all aspects of training and development
• Identify training opportunities related to performance gaps and market opportunities and develop training programs required to meet business goals
• Ensure training objectives are met across all Conduit in Oslo executive and operation levels
• Work closely with the Operations Director to review and develop all supervisors and managers
• Create and lead training programs as required
• Source third-party trainers as required
• Lead performance reviews and employee development programs to mitigate poor performance and promote performance excellence
• Assist with company leadership planning and develop cross-training and professional development programmes for the advancement of potential Supervisors and Managers.

Payroll & Benefits

• Stay updated on legislation related to wages and benefits
• Develop and handle all aspects of payroll and benefits policies to ensure employees are receiving competitive benefits packages
• Ensure Employees receive compensation properly.

Financial

• Regularly review labor costs for individual operations and seek to maintain controlled labour costs without negative impact on operations or customer experience
• Develop and oversee HR budgets
• Assess division spending and recommend corrective actions as necessary.

Administrative

• Attend and coordinate regular executive meetings
• Ensure all company HR practices are in compliance with legislation, policies, and procedures and generally accepted principles
• Help finalise and maintain an updated Employee Handbook and ensure policies are adhered to, and make recommendations for modification where appropriate
• Ensure all Managers and Supervisors understand HR objectives and practice good industrial relations procedures, and provide training and support as needed
• Ensure all personnel records are updated and maintained with the utmost confidentiality
• Handle all Employee absences, grievances, disciplinary action, underperforming performance reviews, terminations, and exit interviews
• Adhere to all Company Policies and Procedures
• Actively champions and promotes The Conduit Diversity, Equity & Inclusion Strategy
• Supports and contributes to the overall success of The Conduit in Oslo and the wider Conduit brand.
• Alongside your key duties, you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs.

Safety and Health

• Ensure all precautions are taken to safeguard against incidents in areas under your supervision.
• Identify HSE training as required
• Conduct thorough investigations of each workplace injury to identify ways to prevent recurrences.