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IT Service Delivery Manager – Stockholm, Sweden (Hybrid/Office)

  • Applications are considered on a rolling basis
  • Stockholm
  • Applications are considered on a rolling basis
  • Stockholm

We want a new IT Service Delivery Manager to check in with us in Sweden!

In this position, you will act as the bridge between a range of stakeholders such as Group IT, Hotel Managers, IT Point of Contact, and hotel & support office staff. The technology we are referring to is all the IT and technology present at our hotels; network, Wi-Fi, patches, switches, guest-facing technology, payment solutions, digital signage, workplace (PC & OS)… In one way, this position is very similar to a technical project management position.

This position entails traveling throughout Sweden for an average of a few days each week. Some weeks may be more hectic than others, and the role offers flexibility in terms of planning your own schedule. While we are willing to consider candidates residing outside of Stockholm, we prefer that you be present on-site in Stockholm for a few days each week.

We offer an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative, and friendly environment.

Main activities and responsibilities:

  • Responsible for delivering IT Services to our hotels at New Openings (including takeovers), Closings (and Exits), Re-brandings, and Renovations, from planning to execution.
  • Support different roll-out projects.
  • Managing IT and vendor resources to ensure Service Delivery according to a set plan.
  • Facilitate and maintain relationships between our organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.
  • Build and maintain the relationship between Group IT and our hotels, follow up and report back regarding service quality and delivery, support our Hotels to run IT Services according to the current Service Catalogue and roadmaps, manage demands from key stakeholders at the Hotels and Country Management Team as well as train and coach the IT Point of contact’s at the hotels
  • Responsible for the Local IT Infrastructure status, cost follow up etc.
  • Maintain a good collaboration with Group IT to improve IT Services and IT Service Delivery.

Work with great people

Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."

Skills & Requirements

Skills & Background :

  • Technical knowledge: you have a great interest in technology. For this position great understanding of network is crucial. Some of the other technology/IT that is used in our hotels; workplace (PC & OS), TV systems, telephony, digital signage, payment solutions and other technical hotel/hospitality operation platforms and systems.
  • No hotel-specific experience? No worries. If you think your technical knowledge is a match we would like to hear from you anyhow!
  • Planning & project management skills: planning, leading, and delivering successful projects. You may have experience as a project coordinator or project manager.
  • Strong planning skills and ability to manage your own work, ensure deliveries on time and with quality.
  • Working proficiency in English and Swedish.


  • You share our values and cultural beliefs - BE A PRO, BE YOU, BE CARING, BE BOLD. Please find more info here
  • Service-minded and enjoys to collaborate with others
  • Great communication skills
  • Problem-solving attitude. As we all know, things do not always go as planned but we always do our very best to deliver a world-class customer experience.
  • To enjoy this role, you must like to work independently as well as in a team. You also need to enjoy meeting a lot of people and travel to our hotels (mainly in Sweden).

Information about the position:

This is full-time employment. You will be part of Group IT which is a European function even though we have most of our presence in the Nordics. In Sweden you will be part of a small and lovely IT Service Delivery Manager team. We have a warm and friendly approach and we love to welcome new members to our team.

You will travel approximately 40% of your time and at this point we don't know which region. We promote a flexible work life with a good balance between work and free time. All applications will be processed continuously, so please apply as soon as possible. Great emphasis will be placed on personal qualities.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic!

Keywords: IT Service Delivery Manager, Technical Service Delivery Coordinator, Hospitality, Hotel, Scandic Hotels, Network, Workplace, PC, OS, TV-systems, Telephony, Digital Signage, Technical Support, IT Support, IT Operations, IT Systems, IT Services, Problem Solving, Planning, Customer Service, Guest Experience

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?


Visste du att...TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Jenny Holmberg | Contact Person

I'm interested
Scandic Hotels Group

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