The Client Success Manager role is a varied one, which incorporates elements of sales, client relationship and project management; so if you enjoy repetitive work, stop reading now!
Your time will be split between client meetings, planning work with your team, and supporting the delivery of projects so your clients are delighted!
Typical activities include:
Building and growing strong client relationships
Creating and managing revenue growth in existing clients by leveraging strategies to promote long-term partnerships
Working with the production team and Solutions Architects to scope, plan and deliver technical solutions to clients including selling and running technical and design workshops
Preparing and managing budget updates for clients, including invoicing
Preparing and managing contracts
Delegating tasks and managing developer productivity on projects
Project management using Agile methodologies
Closing and managing qualified leads generated by our sales team
CSMs are an integral part of the Angry Creative team! You will be engaged with all areas of the business on a daily basis. Your primary objective is to ensure we have a steady flow of quality projects and client work to deliver.
As a CSM, you will be part of the Commercial team, led by the Commercial Director and managed by the Unit Manager.
At Angry Creative, we believe that everyone has something valuable to contribute. Your voice matters here! Communication and collaboration are things we insist on from all team members.
What we look for in people
We are proud to be supporters of diversity. We value and encourage our people to be their authentic selves! We want you to be creative and suggest solutions when problems arise, but also to contribute to the Angry Creative way of working by continuing to strive for better! It’s also important that you are flexible and adaptable as we are a business that grows and moves quickly. We would love it if you:
Have strong problem-solving skills, are naturally inquisitive and are someone that enjoys seeking solution-oriented outcomes
Love working independently! This role is highly autonomous, which means you not only should be organised and handle multiple tasks well, you also have an opportunity to really make the role your own
Love to build, maintain and manage relationships - you get that not all people work the same, and you’re not only ok with that, you know and love to bring people together to make it all work!
Flexible working: We take work-life balance seriously! Work when it suits you, as long as you’re available for your clients and/or during our core working hours (9-3PM CET). Need special arrangements? No problem, just let us know and we will make it work!
Work from anywhere - the beach, a cafe, a boat - wherever suits you!
Hungry Creative Sessions: our lunchtime learn and talk sessions. The company provides food and you get to listen to your co-workers or an external speaker during your lunch break.
Annual company retreat: we try to get together in person at least once a year
Education and development: You are in control of your learning and development. Working together with your manager to plan out what areas you’d like to focus on.
Home office: We offer home office setup allowances.
Step 1: Initial filter based on required skills and experience, taking into account transferrable skills
Step 2: 30 min initial video call introducing the role in more detail and covering essential criteria for the role
Step 3: Personality and logic assessment (non-interview)
Step 4: 1hr interview including demo of work
Step 5: Job offer and contracting
Angry Creative is an equal opportunity employer committed to creating a diverse environment. We value, support and celebrate differences in backgrounds and experiences, and strive to increase participation from traditionally underrepresented groups in our industry.
All qualified applicants will receive consideration regardless of race, colour, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, citizenship status, sexual orientation, or any other status protected by applicable law.
We’re looking for someone who has demonstrable experience working at a WordPress agency, IT consultancy, or SaaS company in Client Services, Account Management, Project Management or Customer Success. Experience working with a range of clients in the SMB and Enterprise space is preferred. We are looking for someone who has a passion for WordPress and what it can do for businesses, and can share that enthusiasm with our clients.
We know that imposter syndrome can get in the way of great opportunities, if you feel you can bring value to the Angry Creative team please apply.
Project Management experience in digital projects using Agile methodology in a SaaS or digital agency setting
E-commerce business experience
Project Management, Client management experience with SMB and Enterprise sized clients
Account Management or sales experience in E-commerce, web and/or design services
English language - fluent/professional proficiency
E-commerce management experience
Experience managing WordPress / WooCommerce websites
Development or software engineering experience
Fluency in Swedish
Expertise or fluency in website performance
Development of internal products
Education and personal growth
Open Source contributions
Recruitment referral bonus
Since 2020, Angry Creative has been a globally distributed team, with people based throughout Europe and South Africa. We are relishing the opportunity to hire people from all over the world, and believe that diversity is a force for amazingness. You will find a team of people passionate about collaboration and supporting each other, and an environment that puts as much emphasis on the team as it does on delivering work.