Senior Client Success Manager

Job Description

The Client Success Manager role is a varied one, which incorporates elements of sales, client relationship and project management; so if you enjoy repetitive work, stop reading now!

Your time will be split between client meetings, planning work with your team, and supporting the delivery of projects so your clients are delighted!

Typical activities include:

• Building and growing strong client relationships

• Creating and managing revenue growth in existing clients by leveraging strategies to promote long-term partnerships

• Working with the production team and Solutions Architects to scope, plan and deliver technical solutions to clients including selling and running technical and design workshops

• Preparing and managing budget updates for clients, including invoicing

• Preparing and managing contracts

• Delegating tasks and managing developer productivity on projects

• Project management using Agile methodologies

• Closing and managing qualified leads generated by our sales team

CSMs are an integral part of the Angry Creative team! You will be engaged with all areas of the business on a daily basis. Your primary objective is to ensure we have a steady flow of quality projects and client work to deliver.

As a CSM, you will be part of the Commercial team, led by the Commercial Director and managed by the Unit Manager.

At Angry Creative, we believe that everyone has something valuable to contribute. Your voice matters here! Communication and collaboration are things we insist on from all team members.

What we look for in people

We are proud to be supporters of diversity. We value and encourage our people to be their authentic selves! We want you to be creative and suggest solutions when problems arise, but also to contribute to the Angry Creative way of working by continuing to strive for better! It’s also important that you are flexible and adaptable as we are a business that grows and moves quickly. We would love it if you:

• Have strong problem-solving skills, are naturally inquisitive and are someone that enjoys seeking solution-oriented outcomes

• Love working independently! This role is highly autonomous, which means you not only should be organised and handle multiple tasks well, you also have an opportunity to really make the role your own

• Love to build, maintain and manage relationships - you get that not all people work the same, and you’re not only ok with that, you know and love to bring people together to make it all work!

Company Benefits

• Flexible working: We take work-life balance seriously! Work when it suits you, as long as you’re available for your clients and/or during our core working hours (9-3PM CET). Need special arrangements? No problem, just let us know and we will make it work!

• Work from anywhere - the beach, a cafe, a boat - wherever suits you!

• Hungry Creative Sessions: our lunchtime learn and talk sessions. The company provides food and you get to listen to your co-workers or an external speaker during your lunch break.

• Annual company retreat: we try to get together in person at least once a year

• Education and development: You are in control of your learning and development. Working together with your manager to plan out what areas you’d like to focus on.

• Home office: We offer home office setup allowances.

The Process

Step 1: Initial filter based on required skills and experience, taking into account transferrable skills

Step 2: 30 min initial video call introducing the role in more detail and covering essential criteria for the role

Step 3: Personality and logic assessment (non-interview)

Step 4: 1hr interview including demo of work

Step 5: Job offer and contracting

Angry Creative is an equal opportunity employer committed to creating a diverse environment. We value, support and celebrate differences in backgrounds and experiences, and strive to increase participation from traditionally underrepresented groups in our industry.

All qualified applicants will receive consideration regardless of race, colour, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, citizenship status, sexual orientation, or any other status protected by applicable law.