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Carrier Integration Specialist

About the Carrier Management organization
Carrier connectivity is the very foundation of our company and we are the team that will make this foundation as solid as possible, allowing us to grow and thrive.

We are making sure that we implement the right carriers as efficiently as possible to build the best Carrier Library in the world.

About the job

Are you a tech-savvy problem solver with a passion for building bridges between different systems? We're looking for a Carrier Integration Specialist to join our team and be the driving force behind the seamless integration of our product platform with various carrier services.

As the technical liaison between us and the carrier, you will acquire extensive knowledge about their services and technical interfaces. With your deep understanding of our product platform and best practices for carrier service integration, you'll be responsible for defining work packages for the development team and ensuring they have all the answers they need.

But that's not all - you'll also play a crucial role in testing, validating, and implementing all carrier-related developments alongside the development team. You'll work closely with the Carrier Library team, which is responsible for maintaining and updating nShift's strategic carrier library and you will report directly to Patrik Nilsson, the Carrier Library Manager

The carrier market is in constant change. New carriers emerge and the current carriers evolve. You may work on keeping us up to date with currently connected carriers, with connecting new carriers or with a combination of both. In this exciting role, you'll be driven by the needs of the organization, responding to requests for changes related to current carriers, supporting the carrier library, and assisting in resolving incidents and bugs. We're looking for someone with a curious mind, a passion for problem-solving, and a desire to grow alongside our organization.

Your assignment

The primary task for you as a Carrier Integration Specialist is to truly understand the carrier’s transport services and make sure that we build and maintain a carrier library with the right quality.

  • Own and drive changes to our carrier libraries. A change can be everything from a minor bug fix to full implementation of a new major transport service or a full rebuild of a current service.
  • Manage the dialogue with the carrier’s technical counterparts, making sure we have all the needed information, and that the carrier understands what is needed on their end.
  • Read, analyze, and understand technical documentation as well as service definitions from the carrier, translating this into work packages for development.
  • Test and validate all developments with all internal and external stakeholders.
  • Support the rest of the organization based on your deep knowledge of carriers and implemented carrier services.
  • Take an active part in the general development of the product platform including best practices for carrier service implementation and maintenance.
  • Act as an ambassador, promoting our company in the relationship with carriers as well as other external parties and actively work to establish good relationships.
  • Occasionally travel to meet carriers or other external parties in onsite meetings.
  • Keep an open and proactive mind, always looking for new ways to reach the overall objective of the Carrier Organization – the best carrier library in the world.

Work with great people

Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Your profile

  • You are passionate about carriers. You know what they mean to our business and how we fit into theirs. You know what it takes to win them over to our side.
  • You are analytical and able to work independently to overcome issues and solve the task at hand.
  • You are curious and constructive, and you like troubleshooting and debugging.
  • You are helpful and open to cooperation with others.
  • You have experience in logistics and preferably from the transportation industry, or systems integration.
  • You are proficient in English, you can document your work in a structured and understandable way. Knowledge of other languages including French, German or Spanish is an advantage
  • You have or are willing to gain experience with technical integration between systems and in working with requirements towards development teams.
  • It’s an advantage if you have experience in technologies such as API’s (REST and SOAP) as well as with XML files.
  • It’s an advantage if you have experience in our domain, either from an MCPMS platform like Delivery or from working with the carrier systems we integrate with.
  • You have high standards, for yourself as well as for others, and you make sure to deliver your tasks with high quality.

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.

Jan Baran | Contact Person

I'm interested

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