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Account Manager

Purpose of Role

The Global Account Management (GAM) team focuses on managing, developing and maintaining the company’s existing accounts. The focus is on retention and finding opportunities for upsell by promoting nShift’s various products and solutions to the existing customer base. The team is charged with working to counter churn by increasing customers’ product knowledge, addressing issues and escalations, and broadening the contact base within the customer companies. The role entails continuous collaboration, holding business reviews, being the customers spokesperson internally in nShift, being a point of escalation where needed, but more preferably guiding the customer to success.

Overall responsibility

The Global Account Management function is a central part of nShift’s commercial organization and focuses on developing and maintaining the company’s existing accounts in all the different markets.

You ensure quality customer experience and a high customer value, develop commitment and increase customer satisfaction. All to secure long-term relationships, increased revenue and continued growth where possible. Being the internal spokesperson for customers, collaborating with relevant nShift teams to ensure customer satisfaction and retention, are included in the role. As an Account Manager, you have the overall responsibility of customers assigned to you.

The areas of responsibility:

  • Commercial responsibility for your accounts

  • Ensure customer experience and a high customer value, develop commitment and increase customer satisfaction, all to secure long-term relationships, increased revenue and continued growth where possible

  • Categorizing customers into possibilities of up-sell and making sure our offering to the customer develops and changes to meet their needs

  • Continuous collaboration, holding business reviews, being the customers spokesperson internally in nShift on behalf of the customer

  • Collaborating with relevant nShift departments to ensure customer satisfaction and retention

  • Increase nShift’s footprint within the customer (upsell and cross sell), increase the scope of nShift’s products in use (functions and functionality), broaden the use (target new departments, etc. at customers), where possible.

  • Securing customer advocacy

Work with great people

Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Competence and experience -

  • Proven commercial and business acumen.
  • Legal/contractual understanding with ability to review, analyse and draw commercial conclusions from the context
  • Good ability to organize, prioritize and plan various activities and focus areas
  • Conduct business reviews and account planning meetings
  • Experience from qualifying and prioritizing business opportunities
  • Negotiation skills
  • Ability to review, analyse and understand contracts
  • Good ability to organize, including prioritizing, planning, assigning and controlling objectives
  • Financial understanding of and around the most known reports and structures (e.g. ROI calculations)
  • Positive and team-oriented attitude
  • Industry expertise preferred, e.g. previous experience working within Technology/Logistics B2B/SaaS

Preferred experience

  • Bachelor's degree in Business Administration/Economics/Marketing/Tech
  • 5 years of Account Management experience preferred
  • Experience from enterprise level large accounts
  • Fluency in English (written and spoken)
  • Other languages, particularly Danish and Dutch (depending on the location)

Personality traits and skill set

  • Commercially driven approach
  • Independent, takes initiative
  • Good communication and networking skills
  • Structured presenter with strong value based selling skills
  • Good verbal and writing skills in addition to capabilities to articulate value and concepts to decision making personnel
  • Good ability to work under pressure and deal with tight deadlines with high energy and resilience
  • Optimistic, can-do attitude
  • Solid communication-, and networking skills
  • Driven, high-energy personality with proven executing capabilities – result oriented.

Meet your Manager

Antti Seppanen
Head of Account Management
Finland, UK, Denmark

How long have you worked for nShift?

I have worked for nShift since March 2020 so a little over three years now.
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What do you love about nShift?

I love that fact that nShift is evolving all the time. We want to make sure that we stay on the market’s pulse when it comes to our product offering and that we can offer the best solution for our demanding customers. Furthermore, nShift is a great team. A team where you can rely on your colleagues to help you reach the common goals.

What difference will this role make to nShift if I join?

You will have the chance to help our customers succeed with the nShift products and help the company grow by making sure our customers are happy.

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.

Karuna Thamala | Contact Person

I'm interested

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