Zimpler is a rapidly growing fintech company that is changing the way people think about online payments. Our cutting-edge technology and user-centric approach are revolutionizing the payments industry and we are currently looking for an experienced Account Manager to join our iGaming team. Do you thrive in a dynamic, startup-like environment where you can innovate and execute at the same time? If so, this opportunity might be for you.
As an Account Manager for iGaming, you will be responsible for managing a portfolio of important clients in the iGaming industry. Your primary responsibilities will include:
Configuring client set-up and overseeing integration
Handholding clients during launch
Requesting data and reports to accurately analyze and review performance
Growing the client long-term by working together on increasing share of wallet, improving conversion, spotting upsell opportunities (new markets, new products)
Analyzing performance on a regular basis and taking action on anything that sticks out
Working closely with internal departments to continually improve how we work with clients, including Customer Support, Finance, Product, and more
Feeding client feedback and requests internally
Assisting with the creation and documentation of processes
Using Salesforce as the CRM, and continually thinking of ways we can streamline the system
A few years of experience in B2B iGaming account management
Experience dealing with large, demanding B2B clients from a supplier perspective, such as a PSP or game developer
An analytical mindset, on top of volumes, conversion, spotting trends, and building benchmarks
Proactive attitude, with the ability to inform clients of new products/markets, conduct regular check-ins, and quarterly reviews with clients, and take action on volume dips and conversion issues
Social skills, including attending events, networking, meeting clients face-to-face regularly, and lunches/dinners
A desire to work in a fast-paced and dynamic environment
Preferably based in Malta, but Stockholm could work too
MAMA’S AND PAPA’S
THE ‘ALL TOGETHER’ PROGRAM
Zimpler is a Swedish next-generation fintech company offering secure account-to-account payments. Our story is one for the ages, more on that below. First, let’s cut right to the chase.
We are rapidly expanding in new key markets with a mission to simplify payment transactions everywhere. As we grow, we’re on the hunt for the best, most creative people to join us in sharing our guiding principles and goals. People are at the centre of everything we do and our whole purpose and promise stem from making life easier – for our customers and their customers – with the help of our unstoppable Zimpler crew.
Every person and identity within the expanding walls of our company matters. It is a well-demonstrated fact that a product’s market share and usability increases as the diversity of the team creating it increases. So, for that reason, and many others, we take great pride in our culture. As we’re on a mission to build a global payment solution, naturally our fantastic employees need to represent the world, too. Are you next to join us?
OUR GUIDING PRINCIPLESOUR GUIDING PRINCIPLES
Be you, play togetherWe know that everyone has a singular story, their own sacred style of genius and we value them all equally. We are open and honest and we talk with each other, not about each other. We act without prestige and we always look for other perspectives, knowing that the best results are the ones we reach together.
Drive innovation, deliverWe daydream about a world that doesn’t exist today and to solve the problems of tomorrow. Fueled by curiosity, we always challenge ourselves to use our imagination and drive innovation. We dare to go outside our comfort zone to find better ways to create, collaborate and deliver data-driven results.
Take action, learn, grow,We don't sit around talking about what we could do, we DO IT. We hold ourselves accountable in all our efforts and we ask ourselves “What can I do to beat yesterday?”. We encourage each other to keep learning, to constantly grow and evolve. We aren’t afraid of failures, we make failures a positive learning opportunity.
We 💛 our customersEverything we do, we do with our customers' best interest in mind. We strive for great customer satisfaction and use data to continue to improve. By actively listening and solving problems, we make sure we always suit the needs of our customers and are flexible. To us, qualitative work will always be more important than quantitative.