IT Support Technician
- Application Deadline: July 31, 2023
- Oslo
Schibsted Enterprise Technology supplies regional services to Schibsted's various companies, including Finn.no, Aftenposten, VG with offices around the Nordic region, including the offices in Stockholm and Oslo. Our philosophy is to utilize technology and people to create user-friendly services. We will provide Schibsted's employees with digital solutions that are flexible and secure, through standardized and automated business processes.
You will become part of the Nordic Service Desk team, which is a newly established team based on well-functioning processes and good system support with a focus on automation and self-service. We continuously work on improving work processes and technical solutions. Therefore, we consider good service, a keen interest in technology and continuously identifying areas for improvement to be important characteristics for the role.
We work according to principles and methodology from the ITIL framework and use ServiceNow, Asset management, Self Service portal and more. Slack, G Suite, Jira and Confluence are other work tools you will have the opportunity to learn and use in the position.
Responsibilities
- Provide excellent user support in our Walk up desk
- Support users in via phone, mail and chat with the clear goal to keep user satisfaction high
- Register and follow up on Incidents, Service Requests and Problem tickets
- Keep our knowledge articles library up to date and user friendly
- Continues improvement of our processes related to Service Desk and Support.
Work with great people
Skills & Requirements
Knowledge Requirements/Skills and expertise:
- Two or more years of experience in IT Service Desk with support of Client/Device and user accounts.
- Two or more years of Technical education
- ITIL or other technical certificates is meritorious
- Norwegian and English at a professional level
- Our technical environment consists, among other things, of the following systems, your level of knowledge about these is relevant to us
- MacOS
- Windows 10
- iOS (iPhone/iPad)@
- Android
- Active Directory
- Azure AD
- Intune
- Jamf
- Okta
- Identity Now
- ServiceNow
- G-Suite
- Office 365
Qualities:
In order to succeed in this role, you need excellent service qualities and have a passionate interest in new technology.
Strong structure skills as well as good problem solving is also required.
Your ability to drive an improvement initiative from start to finish cross teams will be of great value for our delivery.
We offer you:
- The opportunity to join a great team where we continuously improve our delivery and bring value to Schibsted businesses
- Part of a global Service Desk team with great colleagues
- Exciting challenges as well as opportunities
- Personal development plan
- Involvement in different projects
Great Place to Work
Karriärmöjligheter inom Schibstedfamiljen
Var del av en mångfaldig, inkluderande arbetsplats
Personlig utveckling och lärande inom Learning Lab
Work with products that matter in peoples lives
We embrace diversity
Career opportunities within the Schibsted family
Empowering body and mind with Schibsted Life
5000 fantastic colleagues in over 4 countries
Learn and develop within Learning Lab
Personlig utvikling og læring i Learning Lab
5000 fantastiska kollegor i fyra länder
Schibsted Life erbjuder fysisk och mental träning
Jobba med välkända produkter och tjänster
Bli del av mangfoldig, inkluderende arbeidsplass
Karrieremuligheter i Schibstedfamilien
Mer enn 4500 fantastiske kollegaer i 4 land
Styrke kropp og sinn med Schibsted Life
Jobb med anerkjente produkter og tjenester
About the company
Schibsted is a family of digital brands with a strong Nordic position, and more than 5,000 employees. Millions of people interact with our companies every day through our leading online marketplaces, world-class media houses. We also help new promising businesses grow. Our joint mission of empowering people in their daily lives is rooted in the values of our media heritage and a legacy of bold change. At our best, we are a fearless force for change in a society built on trust and transparency.
Schibsted Enterprise Technology – or “E-Tech” as we’re called – is the internal IT company within Schibsted. We deliver IT services, tools and infrastructure to companies and employees in all parts of the group.Today we employ over 140 highly skilled people in Sweden, Norway, Poland and Finland and we are always on the hunt for strengthening our teams even more.
1839Christian Schibsted founds a Printing House
1860Aftenposten is established, soon becoming a favoured and trusted media channel.
1966Schibsted acquires VG that at the time had a financial crises.
1996Schibsted buys Aftonbladet, today the primary news source in Sweden.
1998Schibsted acquires Svenska Dagbladet, one of Sweden’s leading national quality newspapers.
2000Finn.no is founded. The marketplace has been enormously popular in Norway ever since.
2003Blocket is acquired. Today the number one market place in Sweden.
2005-2021Schibsted Growth starts investing in various digital brands.
2006The international expansion of Schibsted classified business is starting.
2009Fædrelandsvennen, Bergens Tidende and Stavanger Aftenblad are fully incorporated in Schibsted
2009 – 2019Schibsted Growth expands the portfolio, by 2019 it consists of more than 20 brands.
2019Adevinta is listed at Oslo Børs. Schibsted’s international Marketplaces is spun off into a separate company.
2019Schibsted's international marketplaces are spun off into a separete company - Adevinta
2020Schibsted aquired 100% of Oikotie
2020Adevinta acquires 100% of eBay Classifieds Group creating the worlds largest online classified company
2021As part of the agreement in 2020, Schibsted buys eBay's online classified businesses DBA.dk and bilbasen.dk
1839Christian Schibsted grundar tryckeriet Schibsted Förlag
1860Aftenposten etableras och blir snabbt en prioriterad och betrodd mediekanal
1966Schibsted köper VG
1996Schibsted köper Aftonbladet, Sveriges primära nyhetskälla idag
1998Schibsted köper Svenska Dagbladet, en av Sveriges ledande nyhetstidningar
2000Finn.no grundas. Norges mest besökta marknadsplats.
2003Blocket förvärvas. Den dominerande marknadsplatsen i Sverige idag.
2005-2021Schibsted Growth börjar investera i digitala bolag
2006Den internationella expansionen av Schibsted Classified startar
2009Bergens Tidende, Stavanger Aftenblad och Fædrelandsvennen blir helt integrerade i Schibsted
2009-2019Schibsted Growth utökar portföljen som vid 2019 består av över 20 bolag
2019Adevinta listas på den norska börsen. Schibsted’s internationella marknadsplatser etableras som ett eget bolag.
2020Schibsted köper 100 % av Oikotie, en finsk multi-vertikal online marknadsplats. Schibsted har ägt Tori.fi i mer än ett decennium. Förvärvet av Oikotie markerar Schibsteds ambitioner att utöka sin närvaro i det finska segmentet av onlinemarknadsplatser.
2020Adevinta förvärvar 100 % av eBay Classifieds Group och skapar världens största onlineklassificerade företag
2021Som en del av avtalet 2020 köper Schibsted eBays onlineklassificerade företag DBA.dk och bilbasen.dk
1839Christian Michael Schibsted grunnla Schibsted forlag
1860Lansering av Christiania Adresseblad - som senere byttet navn til Aftenposten
1966Schibsted kjøper VG som på det tidspunktet gjennomgikk en økonomisk krise
1996Schibsted kjøper Aftonbladet, i dag den viktigste nyhetskilden i Sverige
1998Schibsted kjøper SvD, en av Sveriges ledende nasjonale avis
2000Finn.no blir etablert. Markedsplassen FINN har vært enormt populær i Norge siden etablering.
2003Schibsted kjøper Blocket. I dag den største markedsplassen i Sverige.
2005 - 2021Schibsted Growth starter å investere i ulike digitale selskaper
2006Den internasjonale ekspansjonen av Schibsted classified starter.
2009Bergens Tidende, Stavanger Aftenblad og Fædrelandsvennen er fullt innarbeidet i Schibsted
2009-2019Schibsted Growth utvider porteføljen, innen 2019 består den av mer enn 20 selskaper.
2019Adevinta blir børsnotert på Oslo børs. Schibsteds internasjonal markedsplasser blir etablert i et eget selskap.
2020Schibsted kjøper 100% av Oikotie, en finsk multi-vertikal online markedsplass. Schibsted har eid Tori.fi i mer enn et tiår. Oppkjøpet av Oikotie markerer Schibsteds ambisjoner om å utvide sin tilstedeværelse i det finske segmentet av nettbaserte markedsplasser.
2020Adevinta inngår avtale om å overta 100% av eBay Classifieds Group, og danner dermed verdens største online rubrikkselskap.
2021Som en del av avtalen i 2020 kjøper Schibsted eBays nettbaserte rubrikkvirksomheter DBA.dk og bilbasen.dk.
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