Customer Success Manager
- Application Deadline: June 30, 2023
- Stockholm
Would you like to contribute to a better society where people feel empowered to change their lives for the better? Do you also have experience with B2B SaaS solutions as well as giving customers the best service possible? Do you love new meetings, and finding solutions to customer related issues? Then we’d like to meet you!
Day to day responsibilities
-
Responsible for customer care activities such as meetings, emails, phone calls and continuous dialogue and updates.
-
Very close collaboration between the customer-sales-content-tech team in connection with new and existing customers.
-
Establishing a care and development plan for each customer and ensuring that it is followed.
-
Onboarding of new clients
-
Project management of current projects involving existing customers.
-
Train customers on Lingio's web app and partner portal and create training materials tailored to each customer.
-
Help the customer identify how they work to get the best results with Lingio.
-
Contribute ideas for customer care and customer events and participate in these.
-
Work in CRM system (Hubspot)
-
identifying new business opportunities and potential risks with existing customers and contributing with suggestions for improvement.
About Lingio
Lingio started off as a volunteer project in summer 2015 in response to the wave of refugees arriving in Sweden at the time. Three ex-colleagues from Spotify, EA Games and MTG were keen to contribute and help the newcomers integrate into Swedish society and the labor market more quickly – so they developed an app that was specifically aimed at helping new arrivals learn Swedish. Lingio’s digital language courses have helped thousands of people grow, gain confidence and develop in their workplaces. Our vision is to provide society with a service/product that contributes to improved integration and a better society, whilst building a profitable business. We have won a number of awards, including “Best Social Tech Startup 2016”, Ledarna’s “Initiative of the Year 2017”, and IFMA’s “Innovation of the Year 2018”, as well as the PTS innovation competition 2020.
Our compensation package
-
Competitive salary
-
6 weeks paid vacation per year
-
Wellness allowance of 4,000 sek/year
-
Pension in line with ITP
-
Private Health insurance
-
Centrally located office in Stockholm (Drottninggatan)
-
Breakfast at the office everyday
-
Opportunity to work from other locations
-
Fun off-sites and team activities
-
Macbook, phone and other necessary work equipment
-
Diverse, modern and inclusive work environment
-
Working for a company that makes a real difference
Our recruitment process
-
Introduction interview - Learn more about Lingio and introduce yourself
-
Case - Showcase your skills by conducting a business or technical case
-
Skills interview - Focus on your background and knowledge
-
Culture add interview - Discuss our values and culture, are we a perfect match?
Speaking fluent Swedish is a must for this particular position
Work with great people
Skills & Requirements
Who is our next colleague?
As a person we expect you to be communicative, structured and forward thinking. You are a good listener and have a high degree of personal maturity and are good at dealing with people in different contexts in a professional way. Furthermore, you enjoy working at a high pace and working on multiple things at the same time. You are solution-oriented and good at prioritising.
Do you have the following experience?
-
Between 2-3 years of previous experience in a role as Customer Success Manager or Account Manager.
-
Have very good knowledge of both Swedish as well as the English language.
-
Have a strong communicative ability and thrive in dialog with customers.
Great Place to Work
Competitive salary
6 weeks paid vacation
Wellness benefit 4000kr/year
Pension according to ITP
Opportunity to work from other locations
Fun offsites and team activities
Macbook, phone and other necessary work tools
Super central work office in Stockholm
A diverse modern and inclusive work environment
Private Health insurance
About the company
Born in the summer of 2015, Lingio came about as a volunteer response to the European refugee crisis. Three former colleagues from Spotify, EA Games and MTG found a mutual interest in helping asylum seekers set up in their new home country and crack the labor market – faster. Developing and targeting an app specifically for freshly arrived residents to learn the Swedish language, Lingio's first digital language courses helped thousands grow into confident Swedish speakers, enter the workforce and develop.
We are in a growth phase and are constantly on the lookout for new amazing colleagues who want to contribute to a better society where people feel empowered to change their lives for the better.
We believe in the power of together and hire people to do what they are passionate about. We know that it's the people that make the company and not the other way around. There's no I in team, we build together, support each other and succeed together.
--
1. Introduction interviewGet to know Lingio better and introduce yourself
2. CaseShow your skills by conducting a business or technical case
3. Competence interviewMeet the team, focus on your background and knowledge
4. Culture interviewDiscuss our values and culture, are we a perfect fit?
Powered by
