Technical Application Specialist
- Applications are considered on a rolling basis
- Bucharest
Purpose of Role
Are you passionate about customer support? And do you find it easy to communicate technical solutions in a simple way?
Webshipper - part of the nShift family, is expanding and growing fast and we are therefore looking for a new colleague to join our team and assist our customers in the daily order flow.
You will become a vital part of a specialized international team that values teamwork, communication, and dedication to each other. This all contributes to a daily office vibe we're going to work is something to look forward to.
The most important rule is that we prioritize honesty and transparency with our customers. We value the close relationship with our customers very highly and wish to continue to facilitate and enable our customer's growth.
One of our large focus areas is to be able to communicate with our customers on the same level as them, which is the easiest to do via phone. It is therefore important to be able to take initiative, and responsibility and not shy away from picking up the phone and calling a customer in need.
Work with great people
Skills & Requirements
About you
- We are looking for a profile with a high drive and the ability to take responsibility for any issue.
- You are very passionate about delivering the best customer experience possible and creating value through the solution you provide.
- Furthermore, you are talented in communicating in English both written and verbally.
- Any other language skills are considered a plus.
The area of responsibility includes:
- You will be responsible for performing technical support and customer service to existing customers. Customer contact will be both via phone and email but with a focus on reaching out via phone.
- You will meet all types of questions from our customers as we are often placed in the center of an ecosystem with other platforms, carriers, and logistics integrations. Our customers and partners inquire about anything from the general use of our platform, to shipping details, to the more technical system setups.
- As part of the nShift family, you will not only be able to advance your career with just Webshipper - but also with other products available in nShift. nShift offers a variety of systems and you will therefore be skilled in multiple platforms and systems as your career advances.
Requirements:
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You are experienced with technical customer service or IT support.
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You are not afraid of words such as HTML, CSS perhaps also JSON, XML, EDI, or API.
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You love to jump into new systems and learn how to use them.
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All experience with e-commerce or logistics is an advantage.
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Finally, your personal traits include empathy, readiness to change, a positive mindset, and a sense of structure and detail.
Keeping a cool overview of an issue is the key to our support.
Meet your Manager
Ninna Jensen, Customer Service Manager
How long have you worked for nShift?
3.5 years
What do you love about nShift?
I love working at nShift because I am surrounded by a team of talented and dedicated professionals who share my passion for delivering the best possible support to our clients. Additionally, nShift fosters a dynamic and supportive work environment that encourages personal and professional growth and provides ample opportunities for career advancement.
What would your current team members say about your leadership or manager style?
That I listen to their needs and treat all my team members with respect and honesty.
What difference will this role make to nShift if I join?
With you as a part of the team, nShift will grow to be an even more diverse and multi-lingual organization capable of supporting customers with your unique skill set.
About the company
nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.
Elena Nichifor | Contact Person
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