Project Manager, Media Insights & Analytics

Job Description

We are looking for a talented Project Manager to join our growing team in our beautiful Cape Town location!

Who are we?

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights.

About the Role:

The Project Manager – Media Insights & Analytics is responsible for delivering customer insights across target market segments, platforms and/or genres. He/She also oversees the design and execution of market research projects. He/She collaborates in the development of analytical, predictive and optimisation models by providing business inputs to teams. He/She works closely with internal teams to develop goals and key performance indicators (KPIs) across various media channels. He/She is also responsible for analysing and reporting on multi-channel marketing campaigns to determine opportunities to increase effectiveness and maximise return on marketing investment. The work involves providing day-to-day guidance to the analytics and customer insights team as well as coordination with other departments for insight generation and reporting purposes. He/She should be proficient at project management and stakeholder management.

About the Department: Global Delivery Services (Professional Services)

Meltwater’s Professional Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.

Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

About Meltwater:

Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

Critical Job Responsibilities:

Technical & Operational:

• Provide inputs on existing customer measurement infrastructure and requirements to meet organisation's research and analytics objectives

• Devise solutions to manage legal and regulatory restrictions on the collection and use of market and customer data

• Develop plans for data analytics and market research projects in alignment with business objectives

• Identify data sources for data analytics and newer ways to leverage already available data

• Implement data quality control standards and methods

• Analyse findings from research and analytics to generate actionable insights into target customer and market segments

• Manage projects to meet schedules, budget, manpower and technical quality targets

• Manage project discipline to document scope changes, issues and risks that affect implementation

• Assist users, technical staff and management to determine and resolve issues associated with project implementation

• Support regular project reviews to recommend schedule changes, cost or resource adjustments

• Accurately scope and quote for new business opportunities - use your business acumen to identify key deliverables for clients in various industries and departments.

• Partner with the Sales teams to qualify business opportunities and scoping / pricing new potential projects.

• Assist the team in onboarding new clients, whilst identifying the key issues and steps needed for a successful onboarding process.

• Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients

• Analyze data sets and review standard of reporting / project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner

• Assist in coordinating the different teams for different project including partners and vendors where applicable.

• Manage vendors overall manpower and necessities eg. It requirements, VPN access, group emails etc

• Conduct quality checks on a regular basis

• Work with inter-department personnel like enablement leads, sales, HR etc to ensure upkeep of the system

• Ensure smooth communication with clients at regular intervals in written/verbal format as appropriate

People Development & Management:

• Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member

• Assist management in Implementing L&D roadmap for the team, including sourcing for useful internal or external training programs to upskill the Media Analysts.

• Develop SOPs/Guidelines for team members to follow to ensure quality deliverables

Requirements for the job:

Work Experience

• 2+ years' experience as an Analyst having relevant industry experience is preferred.

• Extensive Project Management work experience

• Relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications

• Experience working with Enterprise clients

Education

• Bachelors degree in any field

• Mathematics and/or Statistics modules or qualifications, at a university level, are preferred

• Must be able to read, write and speak fluently at a business-level in English - we will only consider candidates with exceptional spelling and grammar skills

Skills

• Knowledge of SaaS-based media tech and platforms, and media measurement KPIs

• Statistical modelling and data mining techniques, and analytical tools and languages such as SQL, Python, R, etc [Optional]

• Data visualization and dashboard tools, Microsoft Excel, pivot tables, etc

• Research methodologies and basic analysis methods

• Strong analytical aptitude, with proven creative and critical thinking skills

• Team player mentality with excellent organizational and prioritization skills

• Strong communication skills, both written and verbal

• High attention to detail

• Exceptional stakeholder management skills

• Customer Experience (CX) knowledge/experience

• An understanding of PR and Marketing roles, responsibilities and KPIs