We are looking for a talented Project Manager to join our growing team in our beautiful Cape Town location!
Who are we?
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights.
About the Role:
The Project Manager – Media Insights & Analytics is responsible for delivering customer insights across target market segments, platforms and/or genres. He/She also oversees the design and execution of market research projects. He/She collaborates in the development of analytical, predictive and optimisation models by providing business inputs to teams. He/She works closely with internal teams to develop goals and key performance indicators (KPIs) across various media channels. He/She is also responsible for analysing and reporting on multi-channel marketing campaigns to determine opportunities to increase effectiveness and maximise return on marketing investment. The work involves providing day-to-day guidance to the analytics and customer insights team as well as coordination with other departments for insight generation and reporting purposes. He/She should be proficient at project management and stakeholder management.
About the Department: Global Delivery Services (Professional Services)
Meltwater’s Professional Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.
Our core competency of high adaptability to client’s requirements comes from the unique team of individuals composed of diverse insights & analytical skillsets. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.
Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.
Critical Job Responsibilities:
Technical & Operational:
Provide inputs on existing customer measurement infrastructure and requirements to meet organisation's research and analytics objectives
Devise solutions to manage legal and regulatory restrictions on the collection and use of market and customer data
Develop plans for data analytics and market research projects in alignment with business objectives
Identify data sources for data analytics and newer ways to leverage already available data
Implement data quality control standards and methods
Analyse findings from research and analytics to generate actionable insights into target customer and market segments
Manage projects to meet schedules, budget, manpower and technical quality targets
Manage project discipline to document scope changes, issues and risks that affect implementation
Assist users, technical staff and management to determine and resolve issues associated with project implementation
Support regular project reviews to recommend schedule changes, cost or resource adjustments
Accurately scope and quote for new business opportunities - use your business acumen to identify key deliverables for clients in various industries and departments.
Partner with the Sales teams to qualify business opportunities and scoping / pricing new potential projects.
Assist the team in onboarding new clients, whilst identifying the key issues and steps needed for a successful onboarding process.
Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
Analyze data sets and review standard of reporting / project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner
Assist in coordinating the different teams for different project including partners and vendors where applicable.
Manage vendors overall manpower and necessities eg. It requirements, VPN access, group emails etc
Conduct quality checks on a regular basis
Work with inter-department personnel like enablement leads, sales, HR etc to ensure upkeep of the system
Ensure smooth communication with clients at regular intervals in written/verbal format as appropriate
People Development & Management:
Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member
Assist management in Implementing L&D roadmap for the team, including sourcing for useful internal or external training programs to upskill the Media Analysts.
Develop SOPs/Guidelines for team members to follow to ensure quality deliverables
Requirements for the job:
2+ years' experience as an Analyst having relevant industry experience is preferred.
Extensive Project Management work experience
Relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications
Experience working with Enterprise clients
Bachelors degree in any field
Mathematics and/or Statistics modules or qualifications, at a university level, are preferred
Must be able to read, write and speak fluently at a business-level in English - we will only consider candidates with exceptional spelling and grammar skills
Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
Statistical modelling and data mining techniques, and analytical tools and languages such as SQL, Python, R, etc [Optional]
Data visualization and dashboard tools, Microsoft Excel, pivot tables, etc
Research methodologies and basic analysis methods
Strong analytical aptitude, with proven creative and critical thinking skills
Team player mentality with excellent organizational and prioritization skills
Strong communication skills, both written and verbal
High attention to detail
Exceptional stakeholder management skills
Customer Experience (CX) knowledge/experience
An understanding of PR and Marketing roles, responsibilities and KPIs
What’s in it for you:
Location: Silo District, V&A Waterfront, Cape Town, South Africa
Interviews: You will begin with an introduction call with one of our team, followed by a more formal interview process in our office
Start Date: ASAP
Remuneration: TBC - In accordance with relevant work experience.
Fun, cosmopolitan and international work culture
Continuous training throughout your career
Accelerated leadership and promotion program
Global career opportunities
Competitive salary model
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, colour, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.