Customer Service Agent eCommerce
- Application Deadline: April 16, 2023
- Stockholm
Tiger of Sweden is seeking a Customer Service Agent for our online store. In this role, you will be a part of the general Customer Service team but will exclusively cater to one of Tiger of Sweden’s most valued assets – the end consumer. Your role requires your patience and openness to and understanding of the individual needs of our customers shopping online in 27 markets.
Tasks & Responsibilities
Your responsibilities and tasks include the following:
- Aiding customers along their purchase journey – before, during, and after – such as assisting with the placement of orders, returns, refunds, or exchanges
- Guiding customers to find the right products via phone, chat, and email
- Help build and maintain relationships and trust between the customer and our brand.
- Work in close contact with other teams across departments, especially the eCom team.
- Collect insights into ongoing issues, communicating swiftly to affected parties.
- Go the extra mile to help satisfy and engage customers.
- Handle claims and complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure a resolution.
- Meet SLAs towards the customers, i.e., attend to their needs in a timely manner.
- Work towards meeting the team’s and the role’s KPIs
Work with great people
Skills & Requirements
- You speak English and Swedish fluently. Any other Scandinavian language is desirable, and other language skills are highly appreciated.
- Your written and spoken communication skills are outstanding, but most of all, you enjoy being in touch with individuals.
- You have experience in a customer-facing role, preferably within high-end goods.
- You are service-minded, focusing on exceptional customer service, and willing to go the extra mile.
- You have excellent organizational skills and can keep several threads open
- You are a positive and driven team player who can work independently and thrives on facing new challenges with a can-do attitude.
- Experiences in Salesforce, Adyen, nShift, and Narvar are beneficial.
- Ideally, you have experience in the fashion industry and know about tailoring, materials, and fits.
The position is based in Stockholm at our Head office and is full-time. We aim for you to start either June or July 1st, 2023.
Does that sound like the perfect opportunity for you? Please don't hesitate to apply by submitting a CV and Personal Letter in English.
We look forward to your application.
Great Place to Work
Career and competence development
Friendly working climate
Competitive salary
Wellness Allowance
Hybrid Workplace
About the company
Tiger of Sweden was established in 1903, then redefined in 1993. Today the company continues to evolve.
Tiger's history sways, between golden years and pitch-black prospects, more than once pushed forward by brave people with innovative minds. They all practiced what we call “A Different Cut” – an expression that goes beyond what you can accomplish with fabrics, scissors, threads and stitches. In our world, it’s a state of mind.
It all began in Uddevalla, a small town on the west coast in Sweden. Just over a hundred years later you can find them in stores spread over three continents, plus the ever-growing digital world. The next step is the true internationalization of the brand.
Today Tiger of Sweden is full fashion brand offering everything from smart business wear to jeans for both men and women, including shoes and a wide range of accessories.
For more information please go to www.tigerofsweden.com
Nadin Kempel Sigh | Contact Person
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