Professional Services , made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide continuous services that empower Basware customers to adopt, optimize and accelerate the benefits of their Basware solutions and services. We are a global organization with 360+ professionals ensuring high-quality delivery and customer experience.
Role Purpose: Successful adoption of Basware solutions and services to reach desired business outcomes.
Accountable for the customer succeeding with their business outcomes by using and successfully adopting Basware solutions and services. Assumes responsibility for nurturing the customer relationship in all success or service-related aspects, but above all, as a trusted advisor. Has a strong focus on driving adoption, customer retention, renewals and customer health. Assumes a leading role when coordinating across Basware, utilizing the internal network to deliver on success plans. Has a responsibility to develop and share best practices within the organization and contribute to the development of services related to Customer Success.
Key job tasks & responsibilities:
Develop and implement strategies for customer success
Act confidently as a networked purchase-to-pay practitioner and trusted advisor
Ensure successful ramp-up of Basware solutions and services
Ensure successful and high adoption of Basware solutions and services
Manage customer health
Manage operational activities to ensure success
**Experience: 3+ years of customer relationship management experience including face to face experience with external customers
Required competencies and experience:
Good written, presentation and verbal communication skills in English plus any specific local language needs.
Self-driven and target orientated
Bachelor’s or Master’s degree required.
We embrace a growth mindset.
We empower through accountability.
We dare to try.
We value every individual.
Basware is a cloud-based solution provider with employees all over the world. As a global company, proud of our Finnish roots, we create and deliver automated technologies to make finance and procurement processes easier and more streamlined for globally operating enterprises and their suppliers across all industries.
Trusted by thousands of organisations, we have over 9,500 businesses in more than 70 countries worldwide using Basware solutions to fulfill their procure-to-pay (P2P) needs. We are constantly innovating to help our customer simplify operations so they can spend smarter.
Basware prides itself not only on award-winning technology, but also on the talent of our people.
Our success is made possible by the hard work, daily dedication, and insatiable passion of the approximately 1,350 employees working across 14 countries, representing over 30 different nationalities.
Our culture has grown to advocate for business transparency, embrace change, enable innovation, and encourage employees to feel empowered and take accountability while driving initiatives with passion.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland