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Defect Manager

  • Applications are considered on a rolling basis
  • Dublin
  • Applications are considered on a rolling basis
  • Dublin

The post holder is responsible for managing a Defects /Incidents process for a large program . Takes responsibility and ownership for the process , Identify and implement process & tools improvements for defect prevention and/or to improve defect resolution times.

Role & Responsibilities

• To own and chair daily defect meetings and triage meetings with relevant stakeholders with minutes and actions.

• Definition, ownership and management of the Defect Process.

• Define and Agree Defect SLA's with PM/Development 3rd party stakeholders in the planning phase.

• Expert on Jira/Defect mgmt tool.

• Liaising with the Problem/Project Management Team to ensure a clear and efficient interaction within overlapping processes, and to promote this with all customers.

• Ensuring /monitoring all defects are entered correctly and controlled / managed as effectively as possible through their lifecycle.

• Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.

• Initiate and manage escalation process for any defects exceeding SLAs.

• Maintaining absolute integrity of the defect database and ensure all changes to defect status are within the guidelines of the defect management process.

• Develop Daily/weekly defect status reports and trending reports.

•The management (Lifecycle management) and control of all defects raised in the project.

• Identify and implement process & tools improvements for defect prevention and/or to improve defect resolution times.

• Triage defects by assigning appropriate priority, determining ownership of the defect, and routing the defect to the appropriate resource.

• Collaborate with Testing and Development/Build teams to maintain awareness of new code changes, new test cycles, ongoing automation test results and new defects, bug fix scheduling and retesting.

• Provide regular detailed trend analysis of defects raised during the different test stages.

• Administration Management of the Defect Tracking Tool.

• Ability to explain issues through and articulate knowledge of the Defect Management process to a wide audience.

• Confidence to escalate to senior management if required

• Ability to manage internal and external stakeholders for penetration and security testing .

• Schedule and coordinate testing activities for penetration and security testing.

• Monitor 3rd party test progress according to approved schedule and budget.

• Manage and coordinate communications between internal and external stakeholders for testing activities of penetration and security testing.

• Review delivery and test evidence provided by NCC/BBC against the approved statement of requirements.

• Prepare defect reporting including KPI Trends analysis, Defect Aging & Fix velocity, burndown and general dashboard reporting leveraging tools.

• Represent the regional position on defect status to both regional users and international staff on a regular basis.

• Provide clear minutes and actions related to the defect triage meetings where appropriate

• Facilitate and chair meetings between internal and external stakeholders for testing activities of penetration and security testing.

Skills & Requirements

Experience and Qualification

  • 8-10 years Test Management /Defect Management experience management experience.
  • 5+ years banking or finance experience.
  • Successful track record defining, planning and managing defect process and SLAs for internal and 3rd Party..
  • Technical background preferred, including database knowledge/ experience. Comfortable interfacing with Architecture, Environment Management and Application Support, 3rd party .
  • Highly organised and collaborative with an ability to build consensus.
  • Self-supporting individual to drive delivery forward with minimal use of seniors’ time.
  • Confident liaising with seniors and explaining complex technical items in simple terms.

Preferred -

ISTQB /ISQTB Advanced - Preferable. Or should aim to get certified soon.

Prod Support experience on AWS Platform or API applications.

Great Place to Work

  • 25 days annual leave

  • Health care

  • Pension

  • Tax saver travel ticket

  • Bike to work scheme

  • Employee assistance programme

About the company

At Sogeti, we know how to create value with technology- it’s our passion. We work closely with clients and partners to take full advantage of the opportunities of technology. We mobilize expert teams that create custom solutions from existing and emerging technology. Our value is in our approach, characterized by the speed with which we deliver specialist solutions in digital assurance and testing, data & analytics, digital & development, cybersecurity and life sciences.

Disruption is the norm in today’s digital and business environment. How quickly companies respond to change determines their future success – and their ability to realize rapid value from existing and future technology is crucial to this. At Sogeti, we collaborate across a global network to build innovations that push boundaries. But it’s the way we work with clients that sets us apart. Our client model means we can be hands-on from day one, getting to know our customers and their businesses intimately.

We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people. If you’re looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.

Sogeti Ireland- where people matter and results count.

Debby Macchiarelli | Contact Person

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Sogeti Ireland

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