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Social Media, Data Analyst

About Meltwater:

Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

About the Department: Global Delivery Services (Professional Services)

Meltwater’s Professional Services team focuses on media insights & analytics. We take responsibility for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.

Our core competency of high adaptability to client’s requirements and fast turnarounds comes from the unique team of individuals composed of diverse insights & analytics skills. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.

Role: Social Media, Data Analyst

The Social Media, Data Analyst role is an exceptional opportunity to develop and deepen your analytical and project management skills, client servicing abilities, and grow your leadership experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.


  • Translate customer’s requirements into reporting deliverables

  • Assist with dashboard and report generation

  • Help with query building/checking and the creation of report templates

  • Track deadlines and deliverables to ensure timely delivery of reports

  • Write contextual and qualitative analysis based on KPIs

  • Ensure the quality of reports delivered to customers - proofreads/edits the reports; checks numbers & report findings; ensures the overall formatting and visual consistency of the reports

  • Respond to customer inquiries & questions about delivered reports

  • Work on trainings and other initiatives to improve the team’s product knowledge and efficiency and to support our Sales organization as needed

Skills & Requirements

Required Skills:

  • Outstanding knowledge of social media tools and platforms

  • Experience with or serious interest in social media reporting with understanding of metrics and KPIs

  • Boolean query building wizard

  • Strong analytical aptitude

  • Strong team player with excellent organizational and prioritization skills

  • Interpersonal communication skills

  • Creative and critical thinking

  • Acute attention to detail

  • Strong MS Office Skills, knowledge of data visualization tools is a plus

  • Proficiency in a foreign language (preferably Spanish, French and/or Arabic) is a plus


  • 3+ years of related experience

  • Bachelor’s degree in Business, Arts, Science or Engineering

  • Social Media analytics experience

  • Digital Agency experience a plus


  • Toronto, South Africa …France/Berlin?

Great Place to Work

  • Fun, cosmopolitan and international work culture

  • Continuous training throughout your career

  • Accelerated leadership and promotion program

  • Global career opportunities

  • Competitive salary model

About the company

Why Meltwater?

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, colour, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.


Meltwater Africa

Multiple locations
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