Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.
About the Department: Global Delivery Services (Professional Services)
Meltwater’s Professional Services team focuses on media insights & analytics. We take responsibility for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.
Our core competency of high adaptability to client’s requirements and fast turnarounds comes from the unique team of individuals composed of diverse insights & analytics skills. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.
Role: Social Media, Data Analyst
The Social Media, Data Analyst role is an exceptional opportunity to develop and deepen your analytical and project management skills, client servicing abilities, and grow your leadership experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.
Translate customer’s requirements into reporting deliverables
Assist with dashboard and report generation
Help with query building/checking and the creation of report templates
Track deadlines and deliverables to ensure timely delivery of reports
Write contextual and qualitative analysis based on KPIs
Ensure the quality of reports delivered to customers - proofreads/edits the reports; checks numbers & report findings; ensures the overall formatting and visual consistency of the reports
Respond to customer inquiries & questions about delivered reports
Work on trainings and other initiatives to improve the team’s product knowledge and efficiency and to support our Sales organization as needed
Outstanding knowledge of social media tools and platforms
Experience with or serious interest in social media reporting with understanding of metrics and KPIs
Boolean query building wizard
Strong analytical aptitude
Strong team player with excellent organizational and prioritization skills
Interpersonal communication skills
Creative and critical thinking
Acute attention to detail
Strong MS Office Skills, knowledge of data visualization tools is a plus
Proficiency in a foreign language (preferably Spanish, French and/or Arabic) is a plus
3+ years of related experience
Bachelor’s degree in Business, Arts, Science or Engineering
Social Media analytics experience
Digital Agency experience a plus
Fun, cosmopolitan and international work culture
Continuous training throughout your career
Accelerated leadership and promotion program
Global career opportunities
Competitive salary model
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, colour, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
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